1. Provides advanced technical support to end-users by responding to questions regarding hardware and software malfunctions; trains users on application software, hardware, network, and internet use.
2. Supports all programs and operational activities relating to police technologies.
3. Coordinates technical support with internal IT Division and external vendors for installations, repair, and/or maintenance issues.
4. Provides coordination, guidance, and oversight of all phases of a technology project including initiation, planning, implementation, monitoring, and close-out with City employees, user representatives, and external vendors.
5. Plans, organizes, and defines project requirements, methods, and objectives in consultation with end users; performs risk assessments; develops concept documents, impact analyses, stakeholder analyses, and drafts process documentation.
6. Assists with the development of programs, policies, and procedures relating to police technologies; recommends and drafts policy and procedural changes as necessary.
7. Maintains technology equipment and supply inventories for the Police Department; prepares specifications for new police technology solutions as needed.
8. Optimizes efficient usage of departmental and interagency technologies that are critical for police operations.
9. Plans and directs the research, specifications, operation, service, and maintenance of police related technologies; provides recommendations to enhance the technical capabilities of department equipment and reduce operating costs.
10. Assists with budget preparation and administration for technology related expenses; prepares cost estimates and justifications for budget items; and monitors expenses to align with budget allocated.
11. Recommends and assists in the implementation of goals and objectives for special programs and projects relating to police technologies and initiatives.
12. Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.
13. Performs other duties of a similar nature or level.
Knowledge (position requirements at entry):
Knowledge of:
- Current trends and innovations in database systems.
- Applicable hardware, software, and peripheral equipment.
- Computer back-up, file transfer, and restoration principles.
- Data management theory, principles, and practices and their application to a wide variety of services and programs.
- Basic budgeting and financial principles.
- Project management principles, practices, and structures.
- Applicable Federal, State, Local and City government codes, rules, and regulations relating to the various aspects of systems and database administration.
- Current trends and innovations in police technologies.
- Record maintenance systems and techniques.
- Research methods and techniques.
- Data analysis methods.
- Customer service principles.
- Modern office procedures, methods and use of technological equipment including database management and use of software applications.
- Effective communication and organizational tools, modes, and methods.
Abilities (position requirements at entry):
Ability to:
- Routinely demonstrate the City of Casper core values.
- Provide technical support after normal business hours.
- Identify technological needs.
- Conduct research projects on a wide variety of software issues, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
- Work on a variety of tasks and/or projects simultaneously.
- Research, develop, and recommend cost-effective technical system improvements.
- Prepare clear and concise program documentation, system and user procedures, reports of work performed, and other written materials.
- Manage projects and programs efficiently and effectively.
- Maintain current technical knowledge of police related technologies including learning new and existing software, applications, databases, and hardware.
- Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
- Connect programs, projects, and initiatives relating to police technologies.
- Create manuals and train employees.
- Maintain confidentiality.
- Follow applicable Federal, State, and local laws, rules, and regulations.
- Maintain a neat and professional appearance.
- Communicate effectively verbally and in writing.
- Work independently and as part of a team.
- Operate modern office equipment, software, and operating systems/applications.
- Follow all City safety rules and procedures and immediately report all accidents/incidents or unsafe conditions to a supervisor.
Skills (position requirements at entry):
Skill in:
- Troubleshooting and repairing hardware, software, and peripheral problems.
- Providing end-user support and training employees.
- Communicating technical information to a non-technical audience.
- Organizing, evaluating, and comprehending technical data.
- Analyzing technical problems.
- Attention to detail.
- Maintaining confidentiality.
- Handling multiple tasks simultaneously.
- Basic principles of budgeting.
- Technical writing.
- Time management.
- Composing and drafting business correspondence.
- Project management.
- Providing customer service.
- Compiling, analyzing, and summarizing information.
- Oral and written communication, sufficient to exchange or convey effective information and to give/receive work direction.
- Operating modern office equipment, software, and operating systems/applications. Using computers and related software applications.
