LŪM Studio’s purpose is to help cultivate purposeful, bold brands – those of the clients we serve and our own – that positively and measurably impact the experience of life. We do this by concepting, creating, and implementing marketing and communications programs that benefit our clients and theirs; developing and providing engaging, implementable training, and instructional offerings; and supporting and engaging in community based and socially responsible initiatives that are important to our employees, clients, and ourselves. We work as an extension of clients’ businesses to save them time, make their marketing dollars count, and illuminate their business to stand out from the rest. Our company is founded on the idea you should love the work you do and make lives better while you’re doing it. Life’s short, and what we do here matters.
As Director of Operations, you will own the operational health of LŪM Studio by ensuring our people, processes, finances, and systems work together to support sustainable growth. Working closely with ownership and department leaders, you will lead the day-to-day operations of the agency while continuing to execute key administrative, financial, and human resources responsibilities appropriate for a growing business. You will create operational clarity, drive accountability, improve profitability, and build scalable systems that allow ownership to focus on strategic growth, business development, and key client relationships.
The Why
- Work from home.
- Utility or co-working space reimbursement.
- Paid holidays.
- Paid personal time.
- Flexible schedule.
- Flexible benefit package.
- Bonus opportunities.
- Retirement plan.
- Short-term and long-term disability insurance (20+ hours).
- Life insurance (20+ hours).
- Professional development support.
- Team building meetups.
- Creative, courageous, and bold culture.
- Check out our values and learn more about LŪM here: About Us.
The Day-to-Day
Financial Oversight
· Own the financial operations of the agency, including executing bookkeeping, accounts payable/receivable, payroll, invoicing, collections, expense management, and month end.
· Prepare monthly financial reports, KPI dashboards, and profitability analyses for ownership.
· Partner with ownership to develop annual budgets and financial forecasts.
· Monitor cash flow and identify risks and opportunities.
· Recommend operational improvements that improve profitability.
· Approve operational expenditures within approved authority levels.
Performance Management
· Lead hiring, onboarding, benefits administration, and HR compliance.
· Coordinate annual compensation and salary review processes.
· Support directors, managers and team through accountability conversations and personnel guidance.
· Track organizational goals, KPIs, and leadership commitments.
· Help resolve personnel issues while reinforcing company values.
· Monitor capacity and recommend hiring, contractor usage, or resource reallocation.
Leadership & Business Execution
· Translate strategic priorities into operational action plans.
· Develop and maintain the company scorecard.
· Monitor quarterly priorities and ensure commitments are completed.
· Facilitate accountability conversations with leaders, directors and managers.
· Identify operational risks and present data-driven recommendations.
· Champion a culture of ownership, accountability, continuous improvement, and collaboration.
SOP Creation & Process Improvement
· Develop, document, and maintain SOPs across the agency.
· Standardize workflows and continuously improve operational efficiency.
· Evaluate and implement technology, automation, and operational tools.
· Reduce founder dependency by creating scalable systems.
· Identify workflow bottlenecks and improve cross-department collaboration.
Administrative Operations
· Oversee day-to-day administrative operations, personally executing responsibilities as needed while improving systems and identifying future delegation opportunities.
· Check mail and make business deposits on all business days.
· Support other team members working with clients in operational requests.
· Manage software subscriptions, business insurance, and operational vendors.
· Provide leadership and account teams with scanning and filing assistance.
· Run occasional errands, including shopping for office supplies.
· Create and oversee company’s quarterly wellness initiatives.
· Openly participate in an environment that inspires creativity, courage, boldness, purpose, and engagement all while improving one’s experience of life.
The Education
· Bachelor’s degree in business, human resources, accounting, finance, or equivalent field.
The Location
· Casper, Wyoming
The Must Haves
· 7+ years of progressive operations, finance, HR, or business leadership experience.
· Strong financial expertise including budgeting, forecasting, bookkeeping, and KPI reporting.
· Experience improving business processes and implementing operational systems.
· Ability to influence, hold others accountable, and drive results without relying solely on direct supervisory authority.
· Experience in HR including recruiting, hiring, onboarding and managing benefit packages.
· Excellent organizational, analytical, communication, and leadership skills.
· Ability to thrive in a fast-paced agency or professional services environment.
· Deadline oriented and committed to doing what you say you will.
· Ability to work well and closely with other team members and senior leadership.
· A “constructive criticism makes it better” philosophy.
· Ability to work independently.
· Experience with QuickBooks Online and Microsoft 365.
The Bonus Points
· Previous practice working in an agency or firm environment.
· Proficiency in Basecamp and Zoom.
· Experience implementing operating systems.
The Proof
Success in this role looks like:
· Financial and other responsibilities and reporting are timely, accurate, and actionable.
· Agency profitability improves through operational discipline.
· Quarterly priorities are consistently completed.
· SOPs are documented and followed.
· Operational bottlenecks are identified and resolved.
· Ownership spends significantly more time on strategic growth than day-to-day operations.
The Process
Please submit a cover letter, resume, and salary requirements. Materials should be submitted to [email protected].
The Pay
Hourly rate between $28-36/hour.
If you are ready to make a meaningful impact in the marketing industry and lead a passionate team towards success, we invite you to apply for the Operations Manager position at today!
www.lumstudio.com
Job Type: Full-time
Pay: $28.00 - $36.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: Hybrid remote in Casper, WY 82601
