Top 44 Customer service manager Jobs in Castle Rock, Co

Director of Client Strategy
Revenue Enterprises, LLC —Aurora, CO
- $85,000 - $120,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Customer Success Manager
Plastic Molding Technology LLC —Centennial, CO
- $83,000 - $117,000 a year
- Full-time
- 7 years
- ERP systems
- Mentoring
Customer Care Support Supervisor 2
Johnson Controls —Aurora, CO
- $75,000 - $122,000 a year
- Weekends as needed
- Background check
- Mid-level
- Analysis skills
- Paid holidays
- Health insurance
4d
National Customer Relations Manager
Century Communities, Inc. —Greenwood Village, CO
- $100,000 - $125,000 a year
- On call
- OSHA
- Mid-level
- Bachelor's degree
- Health insurance
- 401(k)
Quick Apply
Customer Service Manager – Children’s Lighthouse Parker
Children's Lighthouse Parker —Parker, CO
- $50,000 a year
- Full-time
- Sales
- Computer literacy
- Office
- 401(k)
- Opportunities for advancement
Quick Apply
National Customer Relations Manager
Century Communities —Greenwood Village, CO
- $100,000 - $125,000 a year
- On call
- OSHA
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Customer Experience Supervisor
CCRM Fertility —Lone Tree, CO
- $62,000 - $75,000 a year
- Weekends as needed
- Management
- Mid-level
- Office
- Commuter assistance
- Health savings account
Quick Apply
Client Service Director
Gallagher Benefit Services —Greenwood Village, CO
- $99,000 - $193,000 a year
- Hybrid work
- 3 years
- High school diploma or GED
- Supervising experience
Digital Warranty Care Manager
Shane Co. —Greenwood Village, CO
- $84,000 - $114,000 a year
- Full-time
- Research
- Mid-level
- Office
- Paid parental leave
- Disability insurance
7d
Team Leader, Client Services (DEN)
Fidelity Investments —Greenwood Village, CO
- $66,000 - $125,000 a year
- Full-time
- Hybrid work
- Office
- Mentoring
- Financial services
- COVID-19 protective measures
- Loan repayment program
7d
Sr. Director, Client Engagement
Epsilon —Denver, CO
- $128,000 - $192,000 a year
- Email
- Hybrid work
- Fair chance
- Senior level
- Leadership
- Commuter assistance
- Paid holidays
Senior Partner Experience Manager
Worldpay, LLC —Denver, CO
- $96,500 - $145,625 a year
- Full-time
- 7 years
- Pass drug screening
- Finance
Quick Apply
5d
Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
Whole Foods Market —Littleton, CO
- $20.05 - $35.00 an hour
- 8 hour shift
- Inventory management
- Writing skills
- Mid-level
- Store discount
- Paid time off
3d
Client Manager - Diversified
CHERRY CREEK INSURANCE AGENCY INC —Englewood, CO
- $61,000 - $105,000 a year
- Full-time
- 5 years
- Mid-level
- Office
Quick Apply
Security Client Manager
Allied Universal —Aurora, CO
- $67,500 a year
- Full-time
- Military
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Director of Client Strategy
Revenue Enterprises —Aurora, CO
- $85,000 - $120,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Office
- High school diploma or GED
Quick Apply
Store Manager / Customer Service Specialist
Buckeye Welding Supply —Englewood, CO
- $24 - $33 an hour
- Full-time
- Spanish
- Computer literacy
- Merchandising
- Paid holidays
- Health insurance
Quick Apply
5d
Lead Veterinary Client Services Representativet
Aurora Animal Hospital —Centennial, CO
- $20 - $23 an hour
- 12 hour shift
- Sales
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
Whole Foods Market —Denver, CO
- $26.10 - $43.07 an hour
- 8 hour shift
- Inventory management
- Writing skills
- Mid-level
- Store discount
- Paid time off
4d
Agent Experience Manager
Modus Closing —Littleton, CO
- $26 - $29 an hour
- Hospitality
- Writing skills
- Mid-level
- Paid holidays
- Disability insurance

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Director of Client Strategy

Revenue Enterprises, LLC -
Aurora, CO

Apply Now

Job Details

Full-time
$85,000 - $120,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Managing customer accounts
Teamwork
Confidential information handling
Microsoft Excel
Customer relationship building
Professional ethics
Employee relationship building
High school diploma or GED
Client services
Project management experience in healthcare
Customer relationship management
Microsoft Teams
Managing projects
Productivity software
Account management
Cross-functional communication
Analytics

Full Job Description

About the Company

Revenue Enterprises is a Customer Service Contact Center designed to support the Revenue Cycle and Patient Customer Service needs of our healthcare clients. We operate around the simple principles of integrity, passion, and respect. Holding these values are the foundation of how we approach our clients' success. If our values align with you, join our team and play a unique and important role in our mission to change healthcare for the better.

What makes REL different?

Family-owned business where you become part of the family- not just a number

Over 20 years of consistent and healthy growth with world class clients

Your voice is heard and appreciated

You are a part of the success with your ideas and your efforts

You are appreciated and valued

Award winning workplace: 2019-2025 Best Places to Work in Collections - 2025 Best Places to Work for Women - 2023 Best Places to Work in Colorado - 2025 - Inc 5000 Recipient - Fastest growing private companies

Competitive pay and incentive program

We promote from within! Grow your career with Revenue Enterprises

Hybrid work environment - beautiful Aurora office and remote work set-up.

What you will be doing:

Oversee and Champion Client Partnerships for Revenue Enterprises bringing a proactive, strategic approach to each client relationship.
Promotes strong Client partnerships through consistent performance reviews, understanding and presenting key performance indicators and other data related to the client project, which may include contact center customer service support, pre-collections patient billing, patient access solutions and/or bad debt recovery services.
Leads client support and engagement efforts in partnership with the Director of Client Operations & Support to provide excellent experience for all Revenue Enterprises’ clients and provides prompt, accurate support for client needs and questions.
Uses Monday.com (or other project management software) to develop project timelines, resource allocation and project” budgets for all operational projects.
Provides coaching and training for Client Account Management team members to develop strong relationship management, leadership and client service skills.
Documents and communicates regularly and consistently on the progress, hurdles and timelines related to all client projects, vendor outages, challenges and resolutions of such, and any other situations or functionalities of this position.
Collaborates with Director of Operations and other internal teams for all new client implementations to develop SOPs and to coordinate with IT and Operations to set up client statements; establish procedures for data file processing and facilitate client training with Operations teams through the People and Compliance team.
Works collaboratively with VP of Sales and Marketing to assist with sales efforts as needed by attending sales meetings as backup at industry conferences such as HFMA, NAAHAM, and AHAAM and assist with writing RFP (request for proposal) responses as needed.
Seeks to expand REL’s influence and presence with existing Revenue Enterprises clients through development of strong working relationships and recommendation of additional solutions and/or expansion of existing programs to support client’s goals and initiatives.
Coordinates with Sales and Marketing Team and Director of Client Operations & Support for selection and delivery of REL Holiday cards and gifts to clients.
Manages Client expectations and perception of Revenue Enterprises through ongoing conversations and maintenance of a positive, professional, thought-leadership driven and collaborative relationship.
Supports adherence to all applicable Federal and State Regulations that govern the work we do to protect consumer confidentiality and in communicating with clients and others regarding their work, including but not limited to the following:· FDCPA· CFPB· UDAAP· 501(R)· TCPA
Other duties as assigned or appropriate for position

Requirements:

Self-starter with great motivational skills and ability to think outside of the box to solve problems and develop effective solutions to challenges presented by clients and/or Revenue Enterprises to deliver the most beneficial and financially viable solutions.
5+ years experience managing complex client relationships in a B2B and/or healthcare setting.
Comprehension and working knowledge of healthcare revenue cycle, with specific experience related to patient billing and patient access.
Comprehension of, ability to describe, and demonstration of humble, hungry and smart behaviors/work habits.
Strong relationship building skills with all levels of internal and external staff and leadership.
At least 2 years of project management experience working through tools such as Monday.com, Microsoft Project or similar project management software.
Demonstration of proactive approach to client relationships, challenges with a critical thinking mindset.
Must be a team player who enjoys collaboration and is able to effectively communicate through all levels of the organization, from front line contact center supervisors to executive level leadership.
Demonstration of solid analytical skills and thrives in a fast-paced environment.
Strict adherence to professional ethics and appropriate management of confidential information.
Excellent written and verbal communication skills.
System savvy with intermediate to advanced MS Office, (Word, Excel, Powerpoint, Vizio and Teams skills)
2+ years strategic planning and/or management action program (MAP) and/or large account management processes (LAMP) training.
Must be a Colorado, Wyoming, Texas, Kansas, Oklahoma or Montana resident
Authorization to work in the US
High school diploma or GED - College or Advanced training preferred
Revenue Enterprises is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.

Job Type: Full-time

Pay: $85,000.00 - $120,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: Hybrid remote in Aurora, CO 80014

Apply Now

Refine Your Search

customer service manager jobs in castle rock, co

Director of Client Strategy

Customer Success Manager

Customer Care Support Supervisor 2

National Customer Relations Manager

Customer Service Manager – Children’s Lighthouse Parker

National Customer Relations Manager

Customer Experience Supervisor

Client Service Director

Digital Warranty Care Manager

Team Leader, Client Services (DEN)

Sr. Director, Client Engagement

Senior Partner Experience Manager

Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)

Client Manager - Diversified

Security Client Manager

Director of Client Strategy

Store Manager / Customer Service Specialist

Lead Veterinary Client Services Representativet

Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)

Agent Experience Manager

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