Top 5 Csr / customer service representative Jobs in Catskill Ny

Level 1 CSR
Mid-Hudson Cablevision —Catskill, NY
- $18.50 - $19.50 an hour
- 8 hour shift
- In-person
- Entry level
- Paid training
- Health insurance
CSR / Customer Service Representative
Gerber Collision & Glass —Kingston, NY
- $17 - $24 an hour
- Full-time
- Sales
- Administrative experience
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
14d
CSR & Order Processor
Markertek, a div of Tower Products Incorporated —Saugerties, NY
- $20 - $26 an hour
- Full-time
- Bilingual
- Office
- Organizational skills
- Profit sharing
- Health insurance
Quick Apply
11d
Customer Support Liaison
Astor Services —Rhinebeck, NY
- $18.50 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Administrative experience
- Paid holidays
- Health insurance
Quick Apply

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Level 1 CSR
Mid-Hudson Cablevision —Catskill, NY
In this role, CSRs are responsible for handling sales calls, billing related calls and troubleshooting. Respond to inbound calls promptly and efficiently.
$18.50 - $19.50 an hour
CSR / Customer Service Representative
Gerber Collision & Glass —Kingston, NY
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for…
$17 - $24 an hour
Quick Apply
14d

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Customer Service Representative (CSR)
MSI —Columbus, OH
Answer inbound sales calls and proactively make outbound calls. Process sales transactions, payments, and generate sales orders.
$18.75 - $21.75 an hour
2h
CSR - Customer Service Representative
American Power & Light —Westerville, OH
Qualified applicants will need a positive attitude, excellent communication skills, previous customer service experience is a plus.
$32,000 - $39,000 a year
Quick Apply
12d

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Level 1 CSR

Mid-Hudson Cablevision -
Catskill, NY

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Job Details

Full-time
$18.50 - $19.50 an hour

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Vision insurance
Flexible schedule

Qualifications

Customer records maintenance
Managing customer accounts
Email customer support
Promoting products
Account maintenance
Account troubleshooting
Spreadsheets
Customer order taking
Competitive analysis
Incident Escalation
Post-sales issue resolution
Credit card payment processing
Financial issue resolution
Billing issue inquiries
Handling account queries
Phone call management
Customer information system software
Conducting sales calls
Entry level
Bill payment support
Customer data entry

Full Job Description

Salary: $18.50 – $19.50 per hour

Mid-Hudson Fiber is looking for a Level 1 Customer Service Representative to join its team. Must be able to work varying 8 hour shifts from 8 am – 8:00 pm Mon-Sat.

A Customer Service Representative is a valued employee whose job at times is demanding in many aspects. In this role, CSRs are responsible for handling sales calls, billing related calls and troubleshooting. A CSR is expected to accurately document problems and resolutions of customer related service and billing issues. CSRs will use multiple software systems and applications. CSRs will work on straight forward tasks using established procedures. A Customer Service Representative is a valued employee whose job at times is demanding in many aspects. In this role, CSRs are responsible for handling sales calls, billing related calls and troubleshooting. A CSR is expected to accurately document problems and resolutions of customer related service and billing issues. CSRs will use multiple software systems and applications. CSRs will work on straight forward tasks using established procedures.

Core Responsibilities:

Handle inbound customer requests via phone, chat portal, and email
Respond to inbound calls promptly and efficiently
Effectively discuss Mid-Hudson products and services to prospective customers.
Process payments for customers via check, credit card or electronic funds.
Acquire knowledge of competitors’ pricing, packaging and products in an effort to discuss side by side comparisons of Mid-Hudson’s and competitors’ products and services
Promote and communicate current promotions.
Learn the billing/order processing system for order entry, order inquiries, and billing review as they relate to the customer account.
Accurately document customer account records based on actions taken.
Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all customer transactions experience.
Basic ability to troubleshoot customer’s service issues and billing issues.
Effectively address customer questions, complaints and concerns.
Facilitate customer issue escalations to management/support as required
Participate in quality education sessions to ensure interactions with customers are efficient and effective.
Ability to work from excel spreadsheets on projects assigned by supervisors and managers
Fulfill work schedules as required.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Keep supervisor informed of any work-related concerns.
Ability to work with other team members collaboratively and take direction from managers and supervisors.
Perform other duties as required by managers and supervisors.

Job Type: Full-time

Salary: $18.50 – $19.50 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Vision insurance

Experience level:

1 year

Shift:

Day shift
Evening shift
Morning shift
Rotating shift

Weekly day range:

Monday to Friday
Rotating weekends

Work setting:

Call center
In-person

Ability to commute/relocate:

Catskill, NY 12414: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

We are an Equal Opportunity/Affirmative Action Employer, and encourage diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

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Refine Your Search

csr / customer service representative jobs in catskill ny

Level 1 CSR

CSR / Customer Service Representative

CSR & Order Processor

Customer Support Liaison

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Salary: $18.50 – $19.50 per hour

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