Top 15 Service desk manager Jobs in Cayce, Sc

IT Support Engineer
Southeastern Freight Lines —Lexington, SC
- Full-time
- 5 years
- Research
- Analysis skills
IT HELPDESK MANAGER
City of Columbia, SC —Columbia, SC
- $61,767 - $78,753 a year
- Full-time
- 6 years
- Computer Science
- Basic math
- Disability insurance
- Dental insurance
Service Center Support Desk Analyst
BAE Systems Inc. —Columbia, SC
- $53,122 - $90,306 a year
- Weekends as needed
- Computer science
- Computer Science
- Research
- Health savings account
- Paid holidays
12d
Service Center Data Analyst
BAE Systems Inc. —Columbia, SC
- $63,662 - $108,225 a year
- Full-time
- Customer service
- Mid-level
- Office
- Health savings account
- Paid holidays
4d
Technologies Technician I (Desktop Support - Entry Level) - Columbia SC/onsite
Software Technology Inc —Columbia, SC
- Full-time
- Office
- High school diploma or GED
- In-person
Quick Apply
NOC Technician - Columbia, South Carolina
DartPoints —Columbia, SC
- Weekends as needed
- Background check
- High school diploma or GED
- Ability to lift 50 pounds
- Disability insurance
- Life insurance
Quick Apply
Program Manager II - AWP CRL Administrator (61032626)
State of South Carolina —Richland County, SC
- $85,176 - $143,300 a year
- Monday to Friday
- 5 years
- Office
- Driver's License
- Disability insurance
- Health insurance
4d
Desktop Support Technician - Columbia, SC
Software Technology Inc —Columbia, SC
- Mid-level
- High school diploma or GED
- 4 years
Quick Apply
IT Manager
Eau Claire Cooperative Health Center Inc —Columbia, SC
- $70,000 - $90,000 a year
- Computer science
- Computer Science
- 5 years
Director of Success
Connecteam —North, SC
- $170,000 - $200,000 a year
- Remote
- Mentoring
- Senior level
- Leadership
- Health insurance
- 401(k)
Quick Apply
Business Development Executive & Salesperson - Columbia, SC
Choice Property Resources —Columbia, SC
- $55,000 - $60,000 a year
- Overnight shift
- Background check
- Mid-level
- Residential
- Mileage reimbursement
- Paid parental leave
Quick Apply
Manager Aggregate Sales
Quikrete – Aggregates —Columbia, SC
- Online Application
- Construction site
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Area Sales Manager, Charlotte Sales Team (Columbia, SC)
DMG MORI USA, INC —Columbia, SC
- $62,000 a year
- Full-time
- Customer service
- 5 years
- Mid-level
Quick Apply
Territory Sales Manager - Columbia, SC
Toi Toi USA LLC —Columbia, SC
- Email
- Spanish
- Construction site
- English
- Wellness program
- AD&D insurance
Quick Apply

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service desk manager jobs near cayce, sc

IT Support Engineer

Southeastern Freight Lines -
Lexington, SC

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Job Details

Full-time

Qualifications

Incident management software
Customer support ticket management
Ticketing system technical support

Full Job Description

As the IT Support Engineer, you will be responsible for handling all elevated incidents and service requests through service management tools. This role will involve taking detailed notes of the problems users are experiencing, determining the necessary steps to resolve these issues, and managing the flow of incoming support requests. You will escalate requests to higher level support teams and experts as needed. Strong analytical skills and effective communication skills will be required for this job.

Provide end-user support for the desktop computing environment, network infrastructure, and physical and cyber security. Responsible for Incident Coordination for any urgent Information Technology (IT) issues. Monitor various IT systems, analyze performance data, and escalate to appropriate product specialist as needed. Analyze and provide Tier 2 technical support across all services, resolving escalated end-user issues and collaborating with IT development and infrastructure teams as needed. Set reasonable customer expectations for resolution time by determining scope, impact, and severity of issue. Respond to a broad range of service requests for support by providing information to fulfill requests or providing a resolution. Provide IT infrastructure support at various Company facilities. Provide Tier 2 investigation and diagnosis and promptly allocate unresolved issues as appropriate. Route unresolved incidents to the correct product specialist for resolution. Assist with the specification, development, research, and evaluation of services standards. Apply these standards to resolve or escalate issues and give technical briefings to staff members. Communicate with vendors regarding various hardware problems and ensure all problems are resolved within a reasonable time frame. Provide remote technical support online, over the phone, or through remote access. Provide guidance to junior members of the team. Work with product specialists to document and train other Level 1 and 2 personnel on any new features. Coordinate with the Computer Operations Manager in establishing priorities. Prepare training manuals and knowledge base articles for internal team and end-user guidance.

The position requires a minimum of five years of experience in a similar role, along with prior experience using help desk software and Microsoft applications. Candidates should hold an Associate Degree, Bachelor's Degree, or possess equivalent experience. While not required, seven or more years of experience in a similar position is preferred. Additionally, previous experience with Jira or other Service Management software is advantageous. A CompTIA A+ Certification is also preferred but not mandatory.

Work Shift

First Shift

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service desk manager jobs in cayce, sc

IT Support Engineer

IT HELPDESK MANAGER

Service Center Support Desk Analyst

Service Center Data Analyst

Technologies Technician I (Desktop Support - Entry Level) - Columbia SC/onsite

NOC Technician - Columbia, South Carolina

Program Manager II - AWP CRL Administrator (61032626)

Desktop Support Technician - Columbia, SC

IT Manager

Director of Success

Business Development Executive & Salesperson - Columbia, SC

Manager Aggregate Sales

Area Sales Manager, Charlotte Sales Team (Columbia, SC)

Territory Sales Manager - Columbia, SC

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