Top 60 Call representative Jobs in Cedar Falls, Ia

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Member Support Associate I - PT
Veridian Credit Union —Waterloo, IA
- $17.21 an hour
- Part-time
- Hybrid work
- Spanish
- Computer literacy
- Office
- Work from home
Quick Apply
Lead Customer Service Representative
One Hour Heating & Air Conditioning of Waterloo, IA —Waterloo, IA
- From $20 an hour
- Full-time
- Office
- Organizational skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Banking Technical Support Representative
Jack Henry —Cedar Falls, IA
- $42,000 - $53,000 a year
- Full-time
- Research
- In-person
- 1 year
6d
Customer Relations Representative
McKenna: Imaging for Professionals —Cedar Falls, IA
- From $17.75 an hour
- Full-time
- Sales
- Windows
- In-person
- Health insurance
- Dental insurance
Quick Apply
7d
LOGISTICS SALES MANAGER
Warren Transport, Inc. —Waterloo, IA
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
Quick Apply
Customer Service Representative
Regal Plastic —Evansdale, IA
- $16 - $19 an hour
- Full-time
- Office
- High school diploma or GED
- Warehouse
- Paid training
- Paid holidays
Quick Apply
Customer Service Representative
Planet Fitness - PF Baseline Fitness —Waterloo, IA
- Part-time
- Computer literacy
- Ability to lift 50 pounds
- Computer skills
- Health savings account
- Disability insurance
Quick Apply
Annuity Contact Center Representative III (Hybrid: Madison, WI/Waverly, IA)
TruStage —Waverly, IA
- $46,800 - $69,500 a year
- Full-time
- Computer literacy
- High school diploma or GED
- 1 year
- Disability insurance
- Health insurance
Customer Service Rep - O'Neal Manufacturing Services
O'Neal Manufacturing Services, LLC —Cedar Falls, IA
- Microsoft Outlook
- ERP systems
- English
Quick Apply
8d
Business Development
Hibu —Cedar Falls, IA
- Online Application
- Hybrid work
- Background check
- Mid-level
- Office
- Paid training
- Paid holidays
Quick Apply
Insurance Services Representative
Dupaco Community Credit Union —Waterloo, IA
- Mid-level
- Office
- High school diploma or GED
- Continuing education credits
Business Development Representative
Bill Colwell Investment Inc —Hudson, IA
- Full-time
- Clean driving record
- Dealership
- Driver's License
- Health savings account
- Health insurance
Trauma Sales Representative - Waterloo, IA
Stryker —Waterloo, IA
- Weekends as needed
- Inventory control
- Mid-level
- Bachelor's degree
- Health savings account
- AD&D insurance
Outside Sales Representative
1st Ayd Corporation —Waterloo, IA
- $117,376 a year
- Full-time
- Continuous improvement
- Recruiting
- Entry level
- Paid training
- Health insurance
Quick Apply
Outside Sales Representative
National Federation of Independent Business (NFIB) —Cedar Falls, IA
- $80,000 - $200,000 a year
- Full-time
- Entry level
- Paid training
- Mileage reimbursement
Quick Apply
Outside Sales Representative
Power Engineering And Mfg Ltd —Waterloo, IA
- $70,000 - $80,000 a year
- Overtime
- Research
- Business development
- Driver's License
- Health insurance
Customer Service Representative
MasterBrand, Inc. —Waterloo, IA
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Salesperson/Store Driver Store 3374
Advance Auto Parts —Cedar Falls, IA
- Weekends as needed
- Spanish
- English
- Driver's License
Quick Apply
Salesperson/Store Driver Store 5544
Advance Auto Parts —Waterloo, IA
- Weekends as needed
- Spanish
- English
- Driver's License
Quick Apply
Salesperson/Store Driver Store 4937
Advance Auto Parts —Waterloo, IA
- Weekends as needed
- Spanish
- English
- Driver's License
Quick Apply

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Member Support Associate I - PT

Veridian Credit Union -
Waterloo, IA

Quick Apply

Job Details

Part-time
$17.21 an hour

Benefits

Work from home

Qualifications

Windows
High school diploma or GED
Desktop applications
Computer skills

Full Job Description

Must live in the Cedar Falls / Waterloo, Iowa area or surrounding communities

Fluency in Spanish or Bosnian welcome — earn $1.50 more per hour worked!

Part-Time (30–35 hours/week)
Flexible weekday schedule

Required: 3 nights (11:00 AM–7:00 PM)
Remaining shifts between 8:00 AM–5:00 PM
2 Saturdays per month (9:00 AM–1:00 PM)
Closed Sundays

Hybrid Remote

2 days per week in-office (choose Tuesday, Wednesday, or Thursday)
Remaining days work from home

Pay: $17.21 per hour

JOB DESCRIPTION

SUMMARY

Under general supervision and in compliance with established policies and procedures, the Member Support Associate I is responsible for providing superior member service by conducting transactions accurately, assisting members with their financial goals, and promoting Veridian products and services over the phone.

ESSENTIAL FUNCTIONS

Provide quality interactions with inbound and outbound member calls that create an excellent service experience to promote the Veridian brand.
Understand and be familiar with Bank Secrecy Act (BSA) guidelines.
Conduct member transactions including: loan payments, deposits, withdrawals, transfers and SWBC payments.
Complete member requests including: opening certificates of deposit, processing wire transfers, ordering and blocking plastic cards, ordering checks, researching account information, initiation of direct deposit/ EFT/payroll deduction, etc.
Actively cross-sell credit union services by providing information to current, new and potential members.
Consistently achieve established monthly and annual sales and service goals.
Actively refer members to appropriate position and/or department within all Veridian Companies.
Maintain necessary departmental files, updating member/credit union information as required.
Prepare and maintain reports as required.
Maintain member confidence and protect operations by keeping information confidential.
Contribute to team effort by accomplishing related results as needed.
Proficient in answering member inquires surrounding: Online Banking, Mobile Banking, Remote Deposits, Bill Payment, Remote Transfers, etc.
Support at the first point of contact through problem solving skills and utilization of resources in the areas of card services, rate inquiries, ACH, and Account Resolutions.
Skilled in Member Support Center software: EchoSign, SWBC, Jabber, Cisco Agent, ApplePay, etc.

KEY ATTRIBUTES

Oral and written communication skills.
Member service focus.
Attention to detail and accuracy.
Positive attitude that supports a team environment.
Dependable and punctual; flexible during peak times.
High level of confidentiality.
Organizational skills.
Self-motivated; ability to work without close supervision.
Problem solving; analysis.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

Occasionally lift and/or move items over 10 pounds.
Remain sedentary (seated) for extended periods of time.

WORKING CONDITIONS

This job operates in a professional office environment and routinely uses standard office equipment.

TRAVEL

Limited travel expected.

REQUIRED EDUCATION AND EXPERIENCE

High School Diploma.
Related work experience in customer service, preferably in a call center environment and/or at a financial institution.
Proficiency in electronic services.
Fluent computer skills in a Microsoft Windows Environment.

Other Duties

Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Refine Your Search

call representative jobs in cedar falls, ia

Member Support Associate I - PT

Lead Customer Service Representative

Banking Technical Support Representative

Customer Relations Representative

LOGISTICS SALES MANAGER

Customer Service Representative

Customer Service Representative

Annuity Contact Center Representative III (Hybrid: Madison, WI/Waverly, IA)

Customer Service Rep - O'Neal Manufacturing Services

Business Development

Insurance Services Representative

Business Development Representative

Trauma Sales Representative - Waterloo, IA

Outside Sales Representative

Outside Sales Representative

Outside Sales Representative

Customer Service Representative

Salesperson/Store Driver Store 3374

Salesperson/Store Driver Store 5544

Salesperson/Store Driver Store 4937

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