Top 38 program assistant Jobs in cedar falls, ia

Customer Support Specialist
Image Pointe —Waterloo, IA
- $16 - $19 an hour
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Sales
- Health insurance
- Dental insurance
Quick Apply
(DSP) Direct Support - Daily Residential Specialist (Work 3 or 4 Days a Week)
Exceptional Persons Inc —Waterloo, IA
- $17.00 - $19.50 an hour
- Weekends as needed
- Background check
- 18 years or older
- Clean driving record
- Paid training
- Health insurance
Quick Apply
Family Support Specialist - Social Worker
Families First Counseling Services —Waterloo, IA
- $36,000 - $45,000 a year
- Weekends as needed
- Background check
- Mid-level
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
8d
Administrative Office Coordinator
Bijelic Counseling and Consulting Services, LLC —Cedar Falls, IA
- $18 - $20 an hour
- Part-time
- Private practice
- Mid-level
- Windows
Quick Apply
12d
HELPDESK SUPPORT SPECIALIST
Black Hawk County —Black Hawk County, IA
- $54,454.40 - $71,260.80 a year
- Full-time
- Background check
- Computer Science
- ERP systems
- Paid holidays
- Dental insurance
8d
Administrative Assistant
Maloney Property Maintenance LLC —Waterloo, IA
- $35,000 - $45,000 a year
- Full-time
- Office
- Residential
- Microsoft Office
- Paid time off
- Opportunities for advancement
Quick Apply
(DSP) Direct Support - Intermittent Specialist
Exceptional Persons Inc —Waterloo, IA
- $17.00 - $19.50 an hour
- Weekends as needed
- Background check
- 18 years or older
- Clean driving record
- Paid training
- Health insurance
Quick Apply
Administrative Coordinator
Fischels Commercial and Residential group —Waterloo, IA
- $25 - $35 an hour
- Part-time
- Hybrid work
- Bilingual
- Google Workspace
- Inventory management
- Health insurance
- Dental insurance
Quick Apply
16h
COMPUTER SUPPORT SPECIALIST
GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC. —Waterloo, IA
- $18 - $22 an hour
- Weekends as needed
- Computer Science
- Military
- Computer literacy
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Secretary/Administrative Assistant for a small trucking company
A-1 Disposal Service —Waterloo, IA
- $18 - $20 an hour
- Full-time
- Office
- Administrative experience
- Data entry
- Paid time off
Quick Apply
Project Coordinator
VGM Group, Inc —Waterloo, IA
- Full-time
- Marketing
- Mid-level
- Office
Technology Support Specialist
TeachIowa —Dike, IA
- $4,135.25 a month
- Evenings as needed
- Organizational skills
- Visual & Performing Arts
- Public school
Direct Support - Virtual Connection Specialist Days
Exceptional Persons Inc —Waterloo, IA
- $17.50 - $19.50 an hour
- Full-time
- Background check
- 18 years or older
- Clean driving record
- Paid training
- Health insurance
Quick Apply
Office Coordinator, Campus Security
Wartburg College —Waverly, IA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Pharmacy Support Assistant
UnityPoint Health —Waterloo, IA
- 8 hour shift
- High school diploma or GED
- Driver's License
- Cleaning
- Paid holidays
- Disability insurance
9d
Executive Assistant to the President
Wartburg College —Waverly, IA
- Customer service
- Office
- Residential
Community Assistant (Direct Support Professional) - Part Time - (Waterloo Area)
FULL CIRCLE SERVICES INC —Waterloo, IA
- Part-time
- Working with individuals with disabilities
- HIPAA
- No experience needed
Assistant executive Housekeeper
WATERLOO HOTEL LLC —Waterloo, IA
- Inventory management
- Mid-level
- Hotel
Quick Apply
Bilingual Administrative Assistant
fdm roofing construction llc —Waterloo, IA
- Full-time
- Spanish
- English
- Computer skills
Quick Apply
11d
Office Manager/Assistant
The Grundy Register —Grundy Center, IA
- $13 - $17 an hour
- Part-time
- Computer literacy
- Office
- Administrative experience
- Paid time off
Quick Apply
4d

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Customer Support Specialist

Image Pointe
Waterloo, IA

Quick Apply

Job Details

Full-time
$16 - $19 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Vendor management
Sales
Sales quoting
Decision making
Order entry

Full Job Description

Image Pointe is a family-owned, full-service promotional products company with over 45 years of experience in business-to-business sales and in-house production. We specialize in embroidery, screen printing, and dye sublimation — and we’re currently looking to add a Customer Support Specialist to our growing operations team.

At Image Pointe, we are proud of the culture we've built — one that brings out the best in our employees. We emphasize excellence, innovation, continuous improvement, and ongoing learning. We pursue big goals unapologetically and are committed to hiring and developing the best talent in the industry.

Providing a positive, streamlined ordering experience with timely responses to all of Image Pointe customers including our House Accounts and International Accounts is a priority. Image Pointe is known for providing excellent customer service, rapid response, and keen attention to detail in meeting the needs of our customers. Successful applicants will be fast learners with a track record of success in a customer service/or purchasing role, managing detailed and complex order processes over time, and consistently pursuing and achieving personal and professional goals.

Regular cross-departmental as well as cross-company communication is required. The ideal candidate acknowledges and understands the importance of processes and can continually work to make improvements to them. This role is responsible for helping to manage customer requests including quotes, order entry, purchase orders, order tracking, etc. In addition, will work to achieve annual goals and ongoing KPI’s relating to high-level responsiveness, minimal customer service issues and HubSpot utilization.

JOB RESPONSIBILITIES

Process and monitor requests, including order entry, purchase orders, art requests, quotes and approvals.
Communicate production updates when necessary, with the customer, Account Manager or relevant departments which requires strong, clear communication with external vendors as well as internal teams.
Customer service: Provide excellent, best-in-class customer service. Successful Customer Support Specialists will see customer experience scores above 4.5 (on a 5-point scale).
Responsiveness: Respond to sales inquiries in a rapid manner. Successful Customer Support Specialists will respond to all inquiries from customers in 24 hours or less.
Maintain an accurate customer database in HubSpot (CRM), including clear and consistent documentation on customer communication. Deal creation and closure are necessary for all orders and quotes.
Work effectively within the team to establish a spirit of mutual support and camaraderie.
Other duties as assigned.

Effective candidates will excel in:

Organization skills – Strong task-orientation, strong ability to organize work to ensure streamlined operations.
Communication – Ability to effectively communicate across departments to accomplish company goals.
Goal-orientation – Strong drive to excel and achieve goals, self-motivated and responsible.
Customer Experience – Continuously providing positive and helpful interactions that address customer needs.
Team Player - Able to work well with a variety of people and situations. Able to balance personal needs with the needs of others and overall goals of the company.
Adaptability & Creativity – Must be able to work in a fast-paced environment of continuous change and challenge. Willing to suggest and try new ways of doing things.
Optimism - Optimistic attitude, encouraging towards self and others.
Value-driven - Committed to living out IP values daily, helping us to create the culture we strive for and to achieve our mission.

QUALIFICATIONS

Associates or Bachelor’s Degree or three to five years of relevant work experience.
Ability to think critically, foresee potential challenges and planning as such.
Exemplary in living out Image Pointe values and culture each day.
Reliable and punctual.
Ability to thrive in fast-paced environment.
Strong work ethic, including team and goal orientation.
Self-motivated, positive attitude, willingness to learn.
Good working knowledge of Microsoft Office suite including Excel, Word, and Outlook.
Proficient with computers and software. Ability to quickly learn new software packages, including ERP and CRM systems.
Must be able to work extended hours as needed.

Image Pointe & Dignity Apparel: Mission, Method, & Values

Mission: To create dignified, life-changing jobs.

Method: We seek to grow the breadth of our impact by creating as many jobs as we can, focusing on markets that resonate with our mission. We seek to grow our depth of impact by partnering with like-minded organizations who will help us to transform lives.

Values:

Family – Image Pointe exists to create a family-friendly employment environment for our team. We seek to care for team members individually in an equitable manner, provide generous wages and benefits, and create a company culture where people enjoy coming to work.
Relationship – Image Pointe values relationships over transactions. We seek to create lasting relationships with our team members, clients, and vendors, supporting them in meeting real needs and realizing their goals over the long-term. We believe the best in one another, seeking to make each other better and putting others before self.
Excellence – Image Pointe subscribes to a call to excellence. We seek to be an industry leader in every aspect of our work, and to achieve continually higher levels of quality in what we produce. We are committed to provide outstanding service to all clients, and to working hard each day to find fulfillment in a job well done.
Honesty & Integrity – Image Pointe believes that honesty and integrity are of the utmost importance in how we do our work. Honesty and integrity build trust, and trust is the foundation for strong and successful relationships between coworkers, with our clients, and with our vendors.
Dignity – Image Pointe is a workplace where all can work with dignity. We want each team member to realize their full potential, both personally and in their trade, craft, or skill area. Above all we are committed to creating a safe workplace where team members can operate free from fear of harm.

Equal Employment Opportunity: Image Pointe is an equal opportunity employer. Employment decisions will be based on the principles of equal opportunity regarding any characteristic protected by federal, state, or local law, assuming said characteristic does not interfere with the performance of essential job functions. Reasonable accommodations will be made for people with disabilities and various religious beliefs. Please inform us of any necessary accommodations during the application process.

Job Type: Full-time

https://www.imagepointe.com/

Work Location: In person

Pay: $16.00 - $19.00 per hour

Expected hours: 40.0 per week

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

program assistant jobs in cedar falls, ia

Customer Support Specialist

(DSP) Direct Support - Daily Residential Specialist (Work 3 or 4 Days a Week)

Family Support Specialist - Social Worker

Administrative Office Coordinator

HELPDESK SUPPORT SPECIALIST

Administrative Assistant

(DSP) Direct Support - Intermittent Specialist

Administrative Coordinator

COMPUTER SUPPORT SPECIALIST

Secretary/Administrative Assistant for a small trucking company

Project Coordinator

Technology Support Specialist

Direct Support - Virtual Connection Specialist Days

Office Coordinator, Campus Security

Pharmacy Support Assistant

Executive Assistant to the President

Community Assistant (Direct Support Professional) - Part Time - (Waterloo Area)

Assistant executive Housekeeper

Bilingual Administrative Assistant

Office Manager/Assistant

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