Top 24 Desktop support manager Jobs in Cedar Park Tx

IT Service Desk Manager
Tencate Grass —Cedar Park, TX
- 7 years
- Computer Science
- Office
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Computer Support Specialist Lead
Galapagos Federal Systems LLC. —Austin, TX
- $95,000 - $105,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- High school diploma or GED
- Paid parental leave
- Paid holidays
Support Manager
HCLTech —Austin, TX
- From $128,000 a year
- SQL
- Mentoring
- APIs
4d
Support Team (Helpdesk) Lead
SquareDomain —Austin, TX
- Full-time
- 5 years
- Mid-level
- Windows
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Program Manager/Training Lead
Contact Government Services, LLC —Austin, TX
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
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IT Manager
SUMMIT HOTEL PROPERTIES INC —Austin, TX
- Computer science
- Microsoft Outlook
- Computer Science
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9d
Escalations Manager, Global Response Operations
Meta —Austin, TX
- $100,000 - $143,000 a year
- On call
- Analysis skills
- Fair chance
- Senior level
3d
Area IT Manager
Discovery Land Company —Austin, TX
- Weekends as needed
- 7 years
- Mid-level
- Residential
- Paid holidays
- Health insurance
Production Support Manager (Contract)
ePayPolicy —Austin, TX
- $70 - $80 an hour
- Full-time
- Hybrid work
- Office
- Team management
- JavaScript
- Disability insurance
- 401(k)
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Associate Technical Account Manager
Yardi Systems, Inc. —Austin, TX
- $31.25 - $32.81 an hour
- Full-time
- Hybrid work
- Computer Science
- Finance
- Travel
- Profit sharing
3d
AI Enablement Manager
Crowe —Austin, TX
- $87,200 - $179,500 a year
- Full-time
- Presentation skills
- Bachelor's degree
- Mentoring
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9d
Support Engagement Lead
Braze —Austin, TX
- $85,000 - $125,000 a year
- Mid-level
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Health insurance
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Technical Support Representative Team Lead
Facility Solutions Group, Inc. —Round Rock, TX
- Full-time
- Google Workspace
- Research
- Mid-level
- Health insurance
- Dental insurance
2d
Desktop Architecture Engineering Manager
Deloitte —Austin, TX
- $97,600 - $200,600 a year
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Training Manager, WMS
DSV —Austin, TX
- $90,000 - $110,000 a year
- Email
- Spanish
- Computer literacy
- Writing skills
Senior Manager, Technical Services Engineering
MongoDB —Austin, TX
- $140,000 - $275,000 a year
- Hybrid work
- Office
- Presentation skills
- Recruiting
- Parental leave
Customer Success Lead
Saronic Technologies —Austin, TX
- Overtime
- Mid-level
- Office
- Continuous improvement
- Paid parental leave
- Paid holidays
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Lead Field Technician - REMOTE
Connection —Austin, TX
- $36.78 - $47.08 an hour
- Full-time
- Schematics
- Windows
- Driver's License
- Paid time off
Technical Solutions Manager
DeepL —Austin, TX
- Full-time
- Hybrid work
- Office
- Senior level
- Flexible schedule
1d
Lead Customer Engineer
Q2ebanking —Austin, TX
- Overtime
- Azure
- 6 years
- DevOps
- Paid parental leave
- Health insurance

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desktop support manager jobs near cedar park tx

IT Service Desk Manager

Tencate Grass -
Cedar Park, TX

Quick Apply

Job Details

Qualifications

Managing technical support teams
Managing teams in a customer support role
Incident management software
Windows
Team development
Supervising experience
Customer support ticket management
Leading team collaboration initiatives
Productivity software
Defect tracking tools
Team motivation (leadership skill)
Cross-functional communication
Active Directory management
IT department experience
Ticketing system technical support
Staff development
Stakeholder management

Full Job Description

Company Overview

TenCate Grass is a global leader in the design, manufacturing, installation, and recycling of synthetic turf systems for sports and landscaping applications. With operations across North America, Europe, the Middle East, and Asia Pacific, we are fully integrated from R&D through installation, delivering innovative, high-quality surfaces that support healthier communities and peak athletic performance.

Position Summary

The IT Service Desk Manager is responsible for leading and optimizing end user support operations across the organization. This role oversees a team of first-line support specialists, ensuring the timely and effective resolution of technical issues while maintaining high levels of user satisfaction. Reporting directly to the Head of IT Support, the IT Service Desk Manager drives continuous improvement in support processes, technician development, and service delivery standards.

Key Responsibilities

Team Leadership & Management

Supervise, mentor, and develop a team of first-line support specialists, fostering a collaborative and high-performance culture.
Conduct regular 1:1 meetings, performance reviews, and coaching sessions to support technician growth and accountability.
Conduct recurring team meetings to share business and project updates, foster collaboration, and maintain team cohesion.
Manage staffing schedules and workload distribution to ensure adequate support coverage.
Lead hiring, onboarding, and offboarding processes for Service Desk staff in coordination with HR and IT leadership.

Service Delivery & Operations

Oversee the full lifecycle of support tickets across frontline support, ensuring SLA compliance.
Define and enforce escalation paths, triage procedures, and handoff protocols between support teams.
Monitor the ticketing system (HaloITSM) to track queue health, identify bottlenecks, and drive resolution efficiency.
Serve as the escalation point for complex or high-priority incidents requiring managerial oversight.
Coordinate with IT infrastructure, security, and application teams to resolve cross-functional issues impacting end users.

Process Improvement & Documentation

Develop, document, and continuously refine Service Desk procedures, knowledge base articles, and standard operating procedures (SOPs).
Identify recurring issues and implement proactive solutions, root cause analyses, and user education initiatives to reduce ticket volume.
Drive adoption of ITSM best practices aligned with ITIL frameworks across the support team.

Reporting & Stakeholder Communication

Generate and present regular reports on Service Desk performance metrics (e.g., first call resolution, mean time to resolve, customer satisfaction scores) to IT leadership.
Where appropriate, communicate maintenance windows, system outages, and IT updates to end users in a clear and timely manner. (Following established IT comms plan and processes.)
Partner with other IT and business unit leaders to understand departmental technology needs and advocate for end user requirements within IT planning.

Technology & Tools Oversight

Manage Service Desk toolsets including the ITSM platform, remote support tools, and asset tracking systems.
Evaluate and recommend new tools, technologies, or processes to improve the support team’s effectiveness and end user experience.
Support hardware and software lifecycle management including provisioning, imaging, and decommissioning of end user devices.

Qualifications

Required

Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent combination of education and experience.
7+ years of experience in IT support, with at least 3 years in a supervisory or lead role overseeing Service Desk or technical support teams.
Demonstrated experience managing frontline support functions including SLA management and ticket queue oversight.
Strong knowledge of Windows, Microsoft 365, Active Directory, and common enterprise productivity tools.
Experience with ITSM platforms (HaloITSM, ServiceNow, FreshService, Jira, or equivalent).
Excellent interpersonal, written, and verbal communication skills with the ability to interface effectively with technical and non-technical stakeholders.
Proven ability to lead, motivate, and develop a team in a fast-paced environment.

Preferred

ITIL Foundation certification (v3 or v4) or higher.
CompTIA A+, Network+, or relevant Microsoft certifications.
Experience supporting enterprise environments with 1000+ end users.
Familiarity with endpoint management tools such as Microsoft Intune
Experience with remote work infrastructure (VPN, virtual desktops) and supporting distributed workforces.
IT experience in the construction or manufacturing industries

Core Competencies

Committed to delivering a best-in-class support experience for all end users.
Takes ownership of team outcomes and leads by example with professionalism and integrity.
Applies analytical thinking and structured troubleshooting to resolve complex technical challenges.
Thrives in a dynamic environment and adjusts priorities in response to organizational needs.
Builds productive relationships across IT and the broader business to achieve shared goals.
Leverages metrics and reporting to guide continuous improvement.

Work Environment & Physical Requirements

This is primarily an office-based role with requirements to travel to other TenCate Grass facilities, subsidiaries, or off-site locations. Expect up to 25% travel, including the possibility for international travel. The role may require occasional out-of-hours availability to support planned changes or emergency escalations.

Equal Employment Opportunity

TenCate Grass is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.

Work Authorization

Applicants must be currently authorized to work in the United States without the need for current or future employment visa sponsorship.

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Refine Your Search

desktop support manager jobs in cedar park tx

IT Service Desk Manager

Computer Support Specialist Lead

Support Manager

Support Team (Helpdesk) Lead

Program Manager/Training Lead

IT Manager

Escalations Manager, Global Response Operations

Area IT Manager

Production Support Manager (Contract)

Associate Technical Account Manager

AI Enablement Manager

Support Engagement Lead

Technical Support Representative Team Lead

Desktop Architecture Engineering Manager

Training Manager, WMS

Senior Manager, Technical Services Engineering

Customer Success Lead

Lead Field Technician - REMOTE

Technical Solutions Manager

Lead Customer Engineer

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