Top 32 Chat support Jobs in Cedar Rapids, Ia

Crisis Counselor (Part-time) Flex
Foundation 2 —Cedar Rapids, IA
- From $19 an hour
- Part-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- SharePoint
- Paid time off
- Employee assistance program
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Crisis Counselor (phone/chat) Limited - Day Shift
Foundation 2 —Cedar Rapids, IA
- From $18 an hour
- Part-time
- Hybrid work
- Bachelor's degree
- SharePoint
- Typing
- Employee assistance program
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Crisis Counselor (Full-time) Flex
Foundation 2 —Cedar Rapids, IA
- From $19 an hour
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- SharePoint
- Paid parental leave
- Health insurance
Quick Apply
Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon Contact Center —Cedar Rapids, IA
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
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Specialist, Customer Service
Cargill —Cedar Rapids, IA
- Mid-level
- Office
- Bachelor's degree
6d
Collections Associate
GreenState Credit Union —North Liberty, IA
- $23.61 - $27.60 an hour
- Overtime
- Office
- High school diploma or GED
- Computer skills
Crisis Counselor (Full-time) Evening
Foundation 2 —Cedar Rapids, IA
- From $18.50 an hour
- Overnight shift
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- SharePoint
- Paid parental leave
- Health insurance
Quick Apply
Crisis Counselor- Limited- Day Shift
Foundation 2 —Cedar Rapids, IA
- From $18 an hour
- Part-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- SharePoint
- Employee assistance program
Quick Apply
13d
Crisis Counselor (limited) Evening Shift
Foundation 2 —Cedar Rapids, IA
- From $18.50 an hour
- Part-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- SharePoint
- Employee assistance program
Quick Apply
6d
Crisis Counselor (Full-time) Evening
Foundation 2 —Cedar Rapids, IA
- From $18.50 an hour
- Overnight shift
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- SharePoint
- Paid parental leave
- Health insurance
Quick Apply
13d
Crisis Counselor (Part-time) Overnight
Foundation 2 —Cedar Rapids, IA
- From $20 an hour
- Part-time
- Hybrid work
- Bachelor's degree
- SharePoint
- Typing
- Paid time off
- Employee assistance program
Quick Apply
7d
Experienced Customer Service Representative
McGrath Family of Dealerships —Cedar Rapids, IA
- $14 an hour
- Full-time
- Hospitality
- Mid-level
- Office
- Dental insurance
- Paid time off
Quick Apply
Bilingual (Spanish) Customer Service Representative
Aureon —Cedar Rapids, IA
- Spanish
- Computer literacy
- Basic math
- Health insurance
- 401(k)
Quick Apply
Clinical Education Librarian
The University of Iowa —Iowa City, IA
- $55,000 - $74,000 a year
- Full-time
- Hybrid work
- Master's degree
- University
- Criminal background check
- Health insurance
- Tuition reimbursement
12d
Personal Loan Spec
OneMain Financial —Coralville, IA
- Extended hours
- Office
- High school diploma or GED
- Leadership
- Employee stock purchase plan
- Paid holidays
Crisis Counselor (Full-time) Overnight
Foundation 2 —Cedar Rapids, IA
- From $20 an hour
- Overnight shift
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- SharePoint
- Paid parental leave
- Health insurance
Quick Apply
7d
Interior Design Sales Professional
Ethan Allen Global, Inc. —Coralville, IA
- $70,000 - $200,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Health savings account
- AD&D insurance
Quick Apply
PG Adjunct Faculty, School of Nursing: ASN Fund. Lab/Sim. and/or Clinical Support (Anamosa, Iowa)
Purdue University —Anamosa, IA
- Part-time
- Background check
- School experience
- Laboratory
- 403(b)

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chat support jobs near cedar rapids, ia

Crisis Counselor (Part-time) Flex

Foundation 2 -
Cedar Rapids, IA

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Job Details

Part-time
From $19 an hour

Benefits

Paid time off
Employee assistance program
401(k) matching

Qualifications

Microsoft Excel
Interpersonal skills
Maintaining patient confidentiality
Bachelor's degree
Attention to detail
Human Services
Typing
Productivity software
Grammar Experience
Quality data entry

Full Job Description

About Foundation 2 Crisis Services

Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today!

Our crisis center counselors answer more than 90,000 phone, chat, and text contacts per year. You can learn more about the Foundation 2 Crisis Services’ crisis center and see what clients can expect when they reach out to Foundation 2 Crisis Services on our YouTube channel.

Overview of the Role

The Crisis Counselor Flex position will play a vital role in providing coverage for shifts across all time slots within the Crisis Center; the majority of hours scheduled will be Sunday – Saturday, 3 – 11 PM and overnight. This position offers flexibility, giving you the opportunity to pick up open shifts first and then be scheduled according to program needs during the highest volume days and times, as determined by the program leadership.

Shifts Available:

As a Crisis Counselor Flex position, you will be given the opportunity to select open shifts and then be assigned shifts based on peak demand. Flexibility is required as schedules will vary week to week, including evenings, weekends, and holidays, based on the program’s highest needs.

The position has the flexibility to be hybrid at the Crisis Center in Cedar Rapids or remote within the state of Iowa or Illinois; candidates must be available for two (2) full days of training in our Cedar Rapids office.

Benefits

This position starts at $19/hour
The Crisis Center offers shift differentials on top of your hourly wage:
1st/Day Shift (8am - 3pm)
Saturday & Sunday: $0.75/hour
2nd/Evening Shift (3pm - 10pm)
Mon-Thurs: $0.50/hour
Friday & Saturday: $5.00/hour
Sunday: $0.75/hour
3rd/Overnight Shift (10pm - 8am)
Sun-Thurs: $1.00/hour
Friday & Saturday: $5.00/hour
Generous paid time off, including floating mental wellness days.
Quarterly wellness benefit reimbursements to support a sense of wellbeing.
Go to sleep at night knowing that work you did matters. Foundation 2 staff save lives every day.

Who you are

Client-centered. You are dedicated and passionate about working with individuals in crisis. You know it is an honor to be trusted to support people at their most vulnerable.
Compassionate. You have compassion for clients and a willingness to understand and exercise trauma-informed care practices.
Quick Thinking. You recognize that you will often have multiple irons in the fire at once and will be challenged to manage competing priorities.
Skilled Communicator. Your words matter to individuals in crisis. You are a strong communicator and can convey important information clearly and compassionately.

What you’ll do

Provide real-time, compassionate, non-judgmental crisis support to clients through our online chat service.
Attending initial trainings (some will be during daytime hours) and all-staff meetings during daytime hours 1-2 times per month.
Dispatch additional client services, such as Foundation 2 Crisis Services’ Mobile Crisis Outreach, when necessary.
Document each chat contact to ensure quality record keeping.

What you need

Bachelor’s degree in human services or related field with 30 hours of human service coursework OR bachelor’s degree in any field plus one (1) year of relevant experience.
Proficient with computers and software including Microsoft 365 (Teams, SharePoint, Excel, Word, etc.), Google Chrome, and Electronic Health Records.
Able to type quickly, multi-task, and perform accurate data entry.
Strong written communication skills with excellent grammar and attention to detail.
Private home office to ensure confidentiality.
Reliable, high-speed internet at home (Minimum 50 Mbps download speed / 15 Mbps upload speed; wired internet connection required) OR the ability to work all shifts from the Cedar Rapids office.
Pass all background checks completed by Foundation 2 Crisis Services.
Live in Iowa.
Successfully complete required trainings within required time periods.
Submit copy of college degree or transcript as required by licensure for personnel file.
Experience in crisis services is preferred.
Experience in conflict resolution and de-escalation techniques preferred.
Background in motivational interviewing referred.
Ability to clearly communicate emotional support to people in crisis preferred.
Knowledge/experience working in the mental health, substance use, and/or problem gambling field preferred.
Background in motivational interviewing preferred.

Your Application

We’re excited to hear from you! All questions will be answered during an initial virtual interview. Resumes, applications, and cover letter accepted until position filled.

Foundation 2 Crisis Services is an equal opportunity employer. We do not discriminate employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor.

Job Type: Part-time

Pay: From $19.00 per hour

Benefits:

401(k) matching
Employee assistance program
Paid time off

Work Location: Hybrid remote in Cedar Rapids, IA 52401

Quick Apply

Refine Your Search

chat support jobs in cedar rapids, ia

Crisis Counselor (Part-time) Flex

Crisis Counselor (phone/chat) Limited - Day Shift

Crisis Counselor (Full-time) Flex

Tier 1 Technical Support Representative (REMOTE IOWA)

Specialist, Customer Service

Collections Associate

Crisis Counselor (Full-time) Evening

Crisis Counselor- Limited- Day Shift

Crisis Counselor (limited) Evening Shift

Crisis Counselor (Full-time) Evening

Crisis Counselor (Part-time) Overnight

Experienced Customer Service Representative

Bilingual (Spanish) Customer Service Representative

Clinical Education Librarian

Personal Loan Spec

Crisis Counselor (Full-time) Overnight

Interior Design Sales Professional

PG Adjunct Faculty, School of Nursing: ASN Fund. Lab/Sim. and/or Clinical Support (Anamosa, Iowa)

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