Top 34 Help desk Jobs in Cedar Rapids, Ia

Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon Contact Center —Cedar Rapids, IA
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
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IT Support Desk Technician
The 20 —Cedar Rapids, IA
- Full-time
- Ability to sit for extended periods
- 1 year
- Ability to stand for extended periods
- Health savings account
- Health insurance
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4d
IT Support Technician
St. Ambrose University —Cedar Rapids, IA
- Weekends as needed
- Computer Science
- Mid-level
- Windows
- Paid holidays
- Health insurance
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Technology Systems Specialist - Jasper county
Grant Wood Area Education Agency —Cedar Rapids, IA
- Full-time
- Mid-level
- Driver's License
- 4 years
Customer Service Representative
Hibu —Cedar Rapids, IA
- From $17 an hour
- Full-time
- Hybrid work
- Spanish
- English
- Organizational skills
- Opportunities for advancement
Quick Apply
12d
Technical Support Specialist
Dynamic Campus Solutions Inc. —Mount Vernon, IA
- Monday to Friday
- Classroom
- Microsoft Outlook
- Writing skills
Service Desk Analyst
Solutions Management Group —Cedar Rapids, IA
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
Help Desk Technician
Winsor Consulting Group LLC —Iowa City, IA
- Full-time
- Computer science
- Computer Science
- Windows
Quick Apply
Support Specialist - Accounting
National Information Solutions Cooperative (NISC) —Cedar Rapids, IA
- Research
- Mid-level
- Project management
11d
IT Support Analyst (Hybrid)
The University of Iowa —Iowa City, IA
- Full-time
- Customer service
- Mid-level
- University
- Paid holidays
- Disability insurance
12d
Critical Operations Associate
QTS Data Centers —Cedar Rapids, IA
- Email
- Microsoft Outlook
- Computer literacy
- Writing skills
- Wellness program
- Health savings account
11d
Digital Manufacturing Analyst I
Sub-Zero Group, Inc. —Cedar Rapids, IA
- Background check
- ERP systems
- Mid-level
- Profit sharing
- Health insurance
Quick Apply
5d
Academic Technology Studio Peer Consultant
Cornell College —Mount Vernon, IA
- Part-time
- Mid-level
- Office
- Windows
Quick Apply
Microsoft Windows Field Deployment Technician
MKS2 Technologies —Iowa City, IA
- $45,000 - $48,000 a year
- Weekends as needed
- Windows
- High school diploma or GED
- Clinic
Quick Apply
6d
Geek Squad Agent (Retail Store)
Best Buy —Coralville, IA
- $15.00 - $17.88 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
22h
Sr. Microsoft Windows Field Deployment Technician
MKS2 Technologies —Iowa City, IA
- $65,000 - $70,000 a year
- Weekends as needed
- Computer Science
- 5 years
- Office
Quick Apply
6d
Senior IT Support Consultant - Learning Spaces Technology
The University of Iowa —Iowa City, IA
- Full-time
- Classroom
- Mid-level
- Windows
- Health insurance
- Tuition reimbursement
10d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Cedar Rapids, IA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
NOC Lead
BeyondReach LLC —Cedar Rapids, IA
- Weekends as needed
- Mid-level
- JavaScript
- Mentoring
- Health insurance
- 401(k)
Quick Apply

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IT Support Desk Technician
The 20 —Cedar Rapids, IA
Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software,…
4d
Service Desk Analyst
Solutions Management Group —Cedar Rapids, IA
Answers incoming phone calls promptly and professionally within established Service Level Agreement using Automatic Call Distribution.

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Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
11d

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help desk jobs near cedar rapids, ia

Tier 1 Technical Support Representative (REMOTE IOWA)

Aureon Contact Center -
Cedar Rapids, IA

Quick Apply

Job Details

Benefits

Health insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Computer operation
Mobile device support
Customer relationship building
Basic math
Employee relationship building
High school diploma or GED
Desktop applications
Customer support
Stakeholder relationship building
Mobile devices

Full Job Description

Job Responsibilities:

Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact - including information and resolution achieved - is logged in the appropriate ticketing system.
E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
Focus on quality and customer satisfaction
Clear and thorough documentation of customer interactions required
Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
Willing to fiercely advocate on behalf of and represent the Voice of the Customer
Research and prepare detailed escalations to second level support
Review, manage and follow up on open issues as needed
Project work that includes long and short-term initiatives

What can Aureon offer you?

Opportunities for professional growth, development, and advancement within the organization
100% remote working employment model
Shift differential pay applied to evening and weekend shifts
Comprehensive training on hardware and software applications for qualified applicants
Knowledge and experience relating to basic computer applications
Competitive compensation and full benefits package for full-time employees
Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education:

High school or equivalent

Required Skills:

Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
Excellent written and oral communication skills, including strong listening skills
Intermediate to advanced computer skills with emphasis on Internet knowledge
1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
Experience working in a customer Support Center
Experience working with Mobile Communications
Experience working with Transportation
Accounting or accounts receivable experience is a huge plus
Must exhibit dependability, adaptability and flexibility
Ability to diagnose and troubleshoot issues
Basic math skills
Creative thinking and reasoning ability

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

Primarily indoor work primarily in office environment
Frequent utilization of manual dexterity and visualizing of computer screen
No unusual physical requirements

Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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help desk jobs in cedar rapids, ia

Tier 1 Technical Support Representative (REMOTE IOWA)

IT Support Desk Technician

IT Support Technician

Technology Systems Specialist - Jasper county

Customer Service Representative

Technical Support Specialist

Service Desk Analyst

Help Desk Technician

Support Specialist - Accounting

IT Support Analyst (Hybrid)

Critical Operations Associate

Digital Manufacturing Analyst I

Academic Technology Studio Peer Consultant

Microsoft Windows Field Deployment Technician

Geek Squad Agent (Retail Store)

Sr. Microsoft Windows Field Deployment Technician

Senior IT Support Consultant - Learning Spaces Technology

Seasonal, Operations Technical Specialist (Part Time)

NOC Lead

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