Top 9 Service desk analyst Jobs in Cedar Rapids, Ia

Service Desk Analyst
Solutions Management Group —Cedar Rapids, IA
- Full-time
- Microsoft Outlook
- Mid-level
- Communication skills
Web Portal Client Support Consultant
The University of Iowa —Iowa City, IA
- Weekends as needed
- Hybrid work
- Mid-level
- University
- Bachelor's degree
- Health insurance
- Tuition reimbursement
11d
Workday Finance Analysts & Senior Analysts
RSM —Cedar Rapids, IA
- $88,400 - $150,700 a year
- Full-time
- Mid-level
- Accounting
- Fair chance
- Work from home

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Web Portal Client Support Consultant
The University of Iowa —Iowa City, IA
A Bachelor's degree in a STEM or related field, or an equivalent combination of education and related experience. Knowledge of public health programs.
11d

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Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
Quick Apply
Service Desk Analyst
Prepcloud —Columbus, OH
The ideal candidate will provide first-level technical support to end users, troubleshoot hardware and software issues, manage service requests, and ensure…
$28 an hour

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Service Desk Analyst

Solutions Management Group -
Cedar Rapids, IA

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Job Details

Full-time

Qualifications

Employee relationship building
Systems analysis
Technical Proficiency

Full Job Description

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Cedar Rapids, Iowa
Cedar Rapids, Iowa
The Service Desk Analyst will provide remote, phone & email based, first level technical support to staff and faculty. This position requires an aptitude for working with applications/systems to undertake analysis, diagnosis, and resolution of problems, which may range from straightforward to more complicated technical issues. This position will focus on First Call Resolution (FCR) and as needed will escalate the incident to the Customer Support Technicians and other areas of the Technology Services department.
Responsibilities
Provides excellent customer service to all community college staff
Answers incoming phone calls and emails promptly and professionally within established Service Level Agreement using Automatic Call Distribution
Gathers appropriate information to log incidents and service requests in ticketing system accurately and efficiently
Utilizes, maintains, and improves upon, effective troubleshooting skills, tools, and communication with customers when resolving issues
Schedules Customer Support Technician Team through Microsoft Outlook or other department utilized applications
Promotes self-service and aid customers to use self-service when remote or desk side visit could have been avoided
Assists Lead Service Desk Analyst in conducting technology training during new employee orientations
Works closely with all areas of the Technology Services department to ensure consistent customer support
Maintains First Call Resolution requirements within established Service Level Agreements
Ensures accurate and prompt management of escalated or unresolved issues
Provides collaborative input and feedback towards best practices and improved processes with all areas of Technology Services
Provides back up support as needed for Student Help Desk
Establishes and maintains strong working relationships with colleagues, staff, administrators and the general public
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service desk analyst jobs in cedar rapids, ia

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