Top 10 Service desk manager Jobs in Cedar Rapids, Ia

Help Desk Technician
Winsor Consulting Group LLC —Iowa City, IA
- Full-time
- Computer science
- Computer Science
- Windows
Quick Apply
Manager, Customer Support Operations
Vontas —Cedar Rapids, IA
- Full-time
- 5 years
- Office
- Bachelor's degree
Supervisor Network Engineer
Transamerica —Cedar Rapids, IA
- $109,000 - $140,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Paid parental leave
Manager, Modernization and AI Engineering
Vontas —Cedar Rapids, IA
- Full-time
- Computer science
- Azure
- Computer Science
Manager of Mobile Software Development
Vontas —Cedar Rapids, IA
- Full-time
- Computer science
- Computer Science
- Office
Senior Software Development Engineer in Test
Vontas —Cedar Rapids, IA
- Full-time
- Computer science
- Computer Science
- System design

More jobs to discover

Find similar jobs that you might be interested in.

Bilingual Continuous Improvement Specialist
Pete and Gerrys Organics LLC —Kalona, IA
Work closely with the CI leadership and site leadership team to establish and implement lean manufacturing concepts. Healthy Hens, Healthy Eggs, Heathy Planet:
Quick Apply
Estimator / Project Manager - HVAC
Iltens Mechanical —Cedar Rapids, IA
Prepare detailed construction estimates for HVAC projects (duct and piping) using industry-leading state of the art software.
$62,000 - $85,000 a year
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
This role is responsible for providing exceptional customer service, resolving common technical issues, documenting work accurately, and escalating issues…
$45,000 - $55,000 a year
Quick Apply
Workplace Solutions - Quality Assurance Specialist (Service Desk)
JPMorganChase —Columbus, OH
The QA Specialist will monitor inbound/outbound calls and written interactions (email/tickets) to evaluate professionalism, technical accuracy, customer service…

Show more jobs in cities nearby

I want to receive the latest job alert for service desk manager in cedar rapids, ia

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk manager jobs near cedar rapids, ia

Operations Manager jobs in Cedar Rapids, IA

Engineer jobs in Cedar Rapids, IA

Software Test Engineer jobs in Cedar Rapids, IA

Network Engineer jobs in Cedar Rapids, IA

Restaurant Manager jobs in Saint Petersburg, FL

Operations Manager jobs in Albany, NY

Operations Coordinator jobs in Saint Paul, MN

Clinical Operations Mental Health jobs in Remote

Operations Manager jobs in Louisville, KY

Operations Manager jobs in New Orleans, LA

Junior Software Engineer jobs in Los Angeles, CA

Audio Engineer jobs in West Palm Beach, FL

Renewable Energy Engineer jobs in Boston, MA

Stationary Engineer jobs in San Francisco, CA

Engineer jobs in Richmond, VA

Devops Engineer jobs in Boston, MA

Entry Level Software jobs in Boise, ID

Software Test Engineer jobs in Indianapolis, IN

Software Test Engineer jobs in Lebanon, TN

Test Proctors jobs in Louisiana

Help Desk Technician

Winsor Consulting Group LLC
Iowa City, IA

Quick Apply

Job Details

Full-time

Qualifications

High school diploma or GED

Full Job Description

Department: Service Operations

Reports to: Service Operations Manager

Job Description:

As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will serve as the first point of contact for our clients, providing frontline technical support for a wide range of IT issues. This client-facing role is essential to maintaining positive customer relationships and ensuring the smooth operation of our clients’ environments. You'll work within a team-oriented service desk, triaging and resolving issues or escalating as necessary, while documenting your work accurately and consistently in our systems.

You will contribute to a standardized, ITIL-aligned support experience that reinforces Winsor’s reputation for fast, professional, and reliable service. Success in this role comes from responsiveness, clear communication, a desire to learn, and an ability to follow processes.

Job Duties:

Provide Level 1 support for clientreported issues via phone, email, or ticketing system.
Troubleshoot common user issues including password resets, email access, device performance, printing, and basic networking.
Monitor and respond to alerts for supported environments.
Participate in the oncall rotation to provide afterhours emergency support as scheduled.
Configure and deploy new workstations per Winsor’s documented imaging and setup procedures.
Travel onsite when necessary to assist with support issues that require a physical presence.
Escalate unresolved issues to Tier 2 or Systems teams following Winsor’s documented escalation paths.
Maintain accurate and thorough documentation of client interactions, troubleshooting steps, and resolutions.
Adhere to established SLAs, escalation timelines, and clientspecific standards.
Contribute to internal documentation and process improvement initiatives.
Deliver a positive customer experience by maintaining a helpful and professional demeanor in all interactions.

Preferred Skills:

Foundational understanding of Microsoft 365, Windows 10/11, and basic networking (TCP/IP, DNS, DHCP), application troubleshooting.
Excellent verbal and written communication skills with an emphasis on client service.
Experience with RMM/PSA tools (ConnectWise Manage, Automate, ScreenConnect) is a plus.
Ability to follow defined processes and troubleshoot using checklists or SOPs.
Strong time management and organizational skills.
Commitment to continual learning and process improvement.

Experience:

1 to 2 years of experience in a help desk or technical support role preferred.
Experience working in a Managed Service Provider (MSP) or multiclient support environment is a plus.
Familiarity with ITIL principles is a bonus but not required.

Education:

High school diploma or equivalent required.
Associate degree in IT, Computer Science, or related field preferred.
Relevant certifications such as CompTIA A+, Network+, or Microsoft Fundamentals are advantageous.

About Winsor Consulting Group LLC

Winsor Consulting Group is a trusted Managed Services Provider delivering comprehensive IT solutions to businesses across Iowa, Illinois, Arizona, and beyond. We provide security focused fully managed IT services, professional services for project-based initiatives, data center services, and compliance solutions that allow organizations to focus on their business while we manage their technology.

Quick Apply

Refine Your Search

service desk manager jobs in cedar rapids, ia

Help Desk Technician

Manager, Customer Support Operations

Supervisor Network Engineer

Manager, Modernization and AI Engineering

Manager of Mobile Software Development

Senior Software Development Engineer in Test