Top 7 Customer success manager Jobs in Cedar Rapids Ia

Dealer Success Manager
CarChief —Cedar Rapids, IA
- $68,000 - $90,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Dealership
- 5 years
- Health insurance
- Dental insurance
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Account Manager - State Farm Agent Team Member
Kelsey Foster - State Farm Agent —Cedar Rapids, IA
- $50,000 - $80,000 a year
- Full-time
- Office
- Business development
- Communication skills
- Paid time off
- 401(k) matching
Quick Apply
Account Manager - State Farm Agent Team Member
Ben Wiemerslage - State Farm Agent —Hiawatha, IA
- $45,000 - $80,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply

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Dealer Success Manager
CarChief —Cedar Rapids, IA
5+ years of experience in account management, field operations, or a technical sales/installation role. Gather and relay field feedback to the product and…
$68,000 - $90,000 a year
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Success Coach
Coe College —Cedar Rapids, IA
Provide outreach including inbound and outbound calls, texts and emails to students to ensure they are on a path to successfully matriculate to their desired…
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Dealer Success Manager

CarChief
Cedar Rapids, IA

Quick Apply

Job Details

Full-time
$68,000 - $90,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance

Full Job Description

Dealer Success Manager: Field Installation Lead

Reports to President / Executive Leadership Team

Position Overview

The Dealer Success Manager / Field Installation Lead is responsible for managing key dealership accounts—typically one to a couple of locations per dealership—overseeing the full CarChief installation process at dealership sites and leading a small team of technician/installers per deployment. This role combines strategic account management with hands-on field leadership—ensuring every dealership goes live on CarChief smoothly, on schedule, and to a high standard of quality. The ideal candidate is equally comfortable presenting to dealership principals, coordinating logistics, and running an installation crew on the shop floor.

KEY RESPONSIBILITIES

Account Management

Serve as the primary point of contact for assigned dealership accounts throughout the full customer lifecycle.
Build and maintain strong, long-term relationships across dealership principals, GMs, and Sales, F&I, Service, and BDC departments.
Consult with dealerships on CarChief’s SaaS platform, hardware modules, portal features, and best practices for maximizing adoption across departments.
Proactively identify upsell and expansion opportunities across the dealership’s rooftop portfolio.
Monitor account health, product adoption metrics, and satisfaction levels; address risks before they escalate.
Monitor each assigned dealership’s CarChief inventory levels and proactively coordinate replenishment to prevent gaps in service.
Train dealership staff on all aspects of the CarChief portal, ensuring confident, effective daily use across departments.
Run account metrics and interpret data to draw meaningful conclusions, identify trends, and recommend clear next steps for each dealership.
Maintain weekly cadence calls with each dealership to review metrics, address open items, capture new requests, and serve as their ongoing strategic partner—this ongoing account management and relationship development is the primary focus of the role.

Field Installation Leadership

Lead on-site CarChief installations at dealerships, managing a crew of technician/installers per engagement.
Plan and sequence each installation project: pre-site survey, equipment staging, crew scheduling, and go-live validation.
Assign daily tasks to installers, monitor progress against the installation plan, and adjust resources as needed to hit milestones.
Serve as the on-site authority for quality control—inspect completed installations, ensure compliance with CarChief standards, and sign off before departure.
Troubleshoot hardware, connectivity, or software issues in real time; escalate to development only when field resolution is not possible.
Conduct a structured dealership walkthrough upon completion, training key staff on system use and confirming satisfaction before leaving the site.
Maintain accurate installation records, site photos, punch lists, and completion checklists for every deployment.
Provide post-installation support and coordinate any follow-up visits required to resolve open items.
Set performance expectations, provide real-time coaching during installations, and conduct after-action debriefs.
Ensure all installers are trained on the latest CarChief hardware revisions, installation procedures, and safety standards.
Track installer availability, certifications, and travel schedules to staff deployments efficiently.
Identify top performers and recommend advancement; flag and address underperformance promptly.

Operations & Logistics

Develop and refine installation playbooks, SOPs, and checklists to improve repeatability and reduce install time.
Report project status, installation metrics, and field issues to leadership on a regular cadence.

Customer Success & Support

Ensure every dealership receives outstanding service from pre-sale through post-installation and ongoing SaaS usage.
Act as escalation point for activation, technical, or service issues affecting national accounts.
Deliver dealership staff training on CarChief’s platform, BDC tools, and module functionality at go-live and as needed.
Gather and relay field feedback to the product and engineering teams to inform the CarChief roadmap.
Other duties as assigned.

Qualifications & Skills

5+ years of experience in account management, field operations, or a technical sales/installation role.
Demonstrated experience managing small crews or field technician teams in a structured project environment.
Background in automotive retail, dealership technology, automotive SaaS, or wireless/IoT hardware strongly preferred.
Hands-on technical aptitude: comfortable working with hardware installations and SaaS platforms.
Strong project management and organizational skills.
Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); solid Excel skills for reporting and metrics analysis preferred.
Excellent communicator—equally effective with a dealership GM in a boardroom and a technician on the shop floor.
Proven ability to hold a team accountable, resolve conflict, and maintain quality under time pressure.
Willingness and ability to travel nationally on a regular basis (50–75% expected).
Bachelor’s degree in Business, Operations, or related field preferred; equivalent experience considered.

Compensation & Benefits

Competitive base salary commensurate with experience ($68,000–$90,000). Full benefits package. All required travel expenses are covered by CarChief for overnight travel (2–3 trips per month).

Pay: $68,000.00 - $90,000.00 per year

Benefits:

401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Willingness to travel:

75% (Preferred)

Work Location: Hybrid remote in Cedar Rapids, IA 52404

Quick Apply

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customer success manager jobs in cedar rapids ia

Dealer Success Manager

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

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