The Merrick Medical Center (MMC) Ambulatory Services Director is responsible for the planning, provision, and allocation of functional resources necessary to carry out the day-to-day operations of Merrick Medical Center’s family practice clinics, and designated hospital-based service lines. These responsibilities are accomplished by establishing appropriate performance standards, qualifications, and expectations. Responsible for the proper planning and allocation of resources under their control to include the preparation and monitoring of the annual operating budget and objectives consistent with Merrick Medical Center’s strategic plan. All duties are performed consistently with Merrick Medical Center’s Core Values and Beliefs.
The Ambulatory Services Directors principal duties and responsibilities include:
- Commits to the mission, vision, beliefs and consistently demonstrates our core values.
- Serves as service excellence champion including the implementation, competencies, and hardwiring of service excellence initiatives. Performs service excellence initiatives through modeling, AIDET, Managing Up, 10/5 Rule, and Service Recovery when applicable.
- Oversees formulations of division goals and objectives, plans and programs in alignment with the overall Medical Center goals and objectives, plans and programs; ensures plans and programs are properly executed and an effective feedback process is utilized which communicates the overall condition and trends in each area and all-important activities affecting them.
- Oversees performance standards/metrics for each of the departments under the Director’s supervision and evaluates the performance against the standards; coaches and assists the managers in improving their planning and performance.
- Ensures consistent leadership among department managers and ensures unification of departments under the Director’s supervision. Promotes effective communication, collaboration, quality, and efficiency between departments and managers throughout the medical center and clinics.
- Provides leadership and oversight in service line growth and development in each department under the Director’s supervision.
- Oversees the departmental budgetary procedure for each department under the Director’s supervision to ensure proper operational and capital planning; appropriate and efficient use of resources; and consistent compliance to budgetary and fiscal controls.
- Responsible for the overall provider satisfaction results in each department under the Director’s supervision. Works with and through others to get positive organizational results.
- Responsible for the overall quality of care delivered to patients within the departments under the Director’s supervision, including implementation, execution, follow-up, and alignment with the overall Medical Center’s quality objectives.
- Responsible for the overall patient satisfaction results in each department under the Director’s supervision. Works with and through others to get positive organizational results.
- Coordinates compliance with the Rural Health Clinic (RHC) status for the medical clinics.
- Coordinates reporting to all Accountable Care Organizations (ACOs) in which the RHCs participate and ensures compliance with the goals and objectives of the ACOs.
- Responsible for hiring, training, supervising, coaching, mentoring, retaining and evaluating managers including professional development of the department managers.
- Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
- Participates in and/or leads meetings, committees, strategic planning and lean projects as assigned.
Qualifications
The ideal candidate will have served in a leadership role with progressive responsibility for a minimum of five (5) years in a healthcare setting. Must have a bachelor’s degree in business administration, Nursing, Allied Health or other directly related field of study, master’s degree is preferred. Must have strong leadership and operational experience.
The ideal candidate will:
- Be a mission driven, visionary and innovative leader
- Be visible and involved in the community
- Build and maintain effective teamwork
- Insure a positive work culture
- Be a great communicator with all staff, providers, patients and community members
- Build people up and promote accountability
- Effectively communicate and have interpersonal skills, including listening and approachability
- Strong understanding of organizational and human resources management standards and practices
- Knowledge of performance improvement, budgetary and financial methods and practices
- Manage conflict effectively and is comfortable with crucial conversations and performance management
- Confidently make operational and management decisions in response to changing conditions
The Organization
Merrick Medical Center-Bryan Health, located in Central City, Nebraska, is a recognized leader in providing a continuum of healthcare to over 10,000 rural residents in Merrick and nearby surrounding counties in Central Nebraska for over sixty years. MMC and their medical clinics in Central City and Fullerton are the primary source of healthcare for the rural communities it serves. MMC opened their new $27 million, 51,307 square feet facility in June of 2022 and are dedicated to continuing to offer award-winning services and keeping health care close to home. The new facility consists of 6 adaptable inpatient care rooms, a full-service emergency department, state of the art operating room, rehabilitation gym, 18 room rural health clinic, cafeteria and additional patient care departments and amenities.
Four Board Certified Family Practice physicians, a Board Certified Psychiatry and Neurology physician, and four physician-assistants staff the Central City Medical Clinic and satellite clinic in Fullerton, NE. MMC employs nearly 120 medical and support staff, and is one of the largest employers in the service area. The Medical Center also works in tandem with physicians across the state to offer eight professional outpatient specialty clinics.
The Community
Merrick Medical Center is located immediately off Highway 30 in the beautiful community of Central City, Nebraska. Central City, the county seat of Merrick County. The 3,000 residents of Central City are fortunate to live in a clean, safe community that offers a great place to raise a family. Central City features a thriving business district, a quality school system and new state-of-the-art hospital. This community is made up of neighbors, friends and extended family that work together to assure a prosperous future for generations to come.
Central City is truly a community that has something for everyone. They are home to several parks, sports facilities, walking/biking trials, and golf course. They also take great pride in their new 250,000 gallon aquatic center and 520 seat performing arts center. Central City supports a strong small business community with a variety of shops, restaurants, financial institutions and wellness facilities. In 2019 they received the Nebraska Showcase Community award for their exceptional work on development goals and strategies for community improvement and the impact those projects have made for the long-term benefit of Central City.
Compensation
The successful candidate will receive attractive and competitive compensation combined with an excellent benefits package.
Interested Candidates
Interested and qualified candidates may submit their resume to Aaron Delahoyde, via email at [email protected]. He can also be reached by phone at 402-481-0328. Your candidacy will be held strictly confidential.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Education:
Experience:
- Hospital: 5 years (Preferred)
Work Location: In person
