Job Description
We are excited to announce a fantastic opportunity for an IT/OT Infrastructure Operations Engineer/Specialist. At our company, we are committed to delivering innovative health solutions that advance the prevention and treatment of diseases in people and animals. Join our global organization focused on the reliability and robustness of our critical manufacturing environment. This role offers technology professionals an incredible opportunity to drive significant value to the business, collaborate and learn from colleagues across the globe, and enjoy the satisfaction of helping to save and improve lives.
You’ll be part of a Global Organization focused on reliability and robustness of our Company's Critical Manufacturing Environment.
The IT/OT Infrastructure Ops Engineer is responsible for the operation, support and design of server, storage, virtualization, and endpoint platforms that underpin our manufacturing and packaging environments. The role spans traditional IT infrastructure and OT (Operational Technology) systems, ensuring they are reliable, secure, and compliant. The successful candidate will manage and support Windows and virtualized environments, industrial PCs and HMIs, backup and recovery, and core platform services while applying strong service management practices and collaborating closely with operations, engineering, IT, and quality.
The team will focus on supporting manufacturing sites OT (operational technology) and partnering closely with our Digital Manufacturing Division, Global Technology teams as well as IT Risk Management and Security to deliver and support effective and reliable technology solutions.
Responsibilities
- Support demand management, planning, implementation, and deployment of server, hosting, virtual machine, and Windows-related projects driven by business and IT initiatives
- Assess server, hosting, virtualization, and Windows-related requirements to meet site business-driven investment projects and partner with corporate infrastructure teams to deliver requirements in line with project needs
- Assess the business impact of operating system patches, firmware upgrades, server replacements, and virtual machine changes, and align with negotiated maintenance windows to ensure there is no disruption to the business
- Troubleshoot and partner with corporate infrastructure teams to resolve complex incidents related to Windows Server, virtualization platforms, hosting environments, storage connectivity, and related infrastructure services
- Manage virtual machines, templates, and the provisioning of new servers and associated infrastructure components
- Monitor server and platform performance to ensure compute, memory, storage, and virtualization capacity is sized appropriately to meet business needs
- Monitor devices and services proactively to identify and resolve issues before they disrupt service
- Monitor backup, restore, and availability services to ensure systems remain protected and recoverable
- Scope new access, configuration, or security changes when new server or hosting infrastructure is introduced into the environment
- Adhere to project management and ITIL best practices and methodologies across initiatives, system deployments, troubleshooting sessions and projects while meeting timelines, budgets, and business deliverables
- Ensure changes align with business priorities, and that new servers, virtual machines, and related services are successfully transitioned into production by following standard processes
- Drive continuous improvement initiatives to improve services, reduce issues reoccurrences with long term CAPAs, optimize processes and drive financial savings
Qualifications
Required
- Bachelor of Science Degree (BS) in Computer Science, Computer Science Engineering, Math or related discipline
- Eight (8) years of technical operational support and service delivery experience in server, hosting, virtualization, Windows, and endpoint/security-related environments, ideally in a manufacturing environment. Within eight years, at least two or more (2+) years’ experience as a Tier 3 engineer in an enterprise-level or infrastructure operations environment
- Demonstrated hands on experience and strong working knowledge in the following areas:
- Windows Server administration and troubleshooting
- Virtualization platforms such as VMware or Hyper-V
- Active Directory, including AD DS, authentication services, Kerberos, SAML, and ADFS
- Load balancers and related application delivery technologies such as F5 and Citrix ADC
- Server monitoring and reporting tools such as or similar to ServiceONE, Glueware, or NetBrain
- DNS/DHCP/IP addressing and related infrastructure services
- Storage, backup, and restore technologies (i.e CommVault, Acronis)
- Security tools and platforms such as Trellix, Zscaler, AppControl, and Qualys
- Cloud platforms and technologies such as AWS and Azure
- Proven experience in troubleshooting and resolving complex server, virtualization, and Windows infrastructure issues
- Working knowledge of ITIL processes or similar best practices (e.g. Change, Incident, Problem Management)
Preferred
- Scripting and DevOps tools and languages (e.g. PowerShell, Python, GitHub, etc.) would be an advantage
- Experience with global IT operations following the sun support
- Previous experience working in a GxP environment would be ideal, though not mandatory
- AI & Automation:
- Experience leveraging AI-powered tools (e.g., Microsoft Copilot, Azure AI, AIOps platforms) to improve infrastructure operations, incident management, root cause analysis, automation, and service reliability.
- Familiarity with AI-driven monitoring, predictive analytics, and operational automation to enhance performance, capacity management, and issue prevention.
- Understanding of AI security, compliance, and responsible use within regulated and manufacturing environments.
- Microsoft certifications such as MCSA, MCSE, or equivalent will be an advantage
- Industry-recognized certifications such as VCP, ITIL, PMP, or security-related certifications are a very welcome plus
- Excellent communication and negotiation skills within a matrix organization
- Proven people management skills are a very welcome plus
- Ability to work under pressure with limited supervision
Additional Information:
- May require participation in an on-call rotation or off-hours work for changes and critical incidents.
- Occasional travel to manufacturing and packaging sites may be required.
Additional Information
- May require participation in an on-call rotation or off-hours work for changes and critical incidents.
- Occasional travel to manufacturing and packaging sites may be required.
Required Skills:
Availability Management, Change Controls, Cloud Technology, Demand Management, Incident Management, Information Technology (IT) Infrastructure, Information Technology Operations, IT Executive Management, IT Operation, Management System Development, Operational Technology (OT), Problem Management, Project Management, Quality Assurance (QA), Server Administration, Service Delivery, SLA Management, Software Configurations, Software Development Life Cycle (SDLC), Testing, Virtualization, Virtual Machines (VM), VMware
Preferred Skills:
Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
EEOC Know Your Rights
EEOC GINA Supplement
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.
Learn more about your rights, including under California, Colorado and other US State Acts
The salary range for this role is
$106,200.00 - $167,200.00
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.
You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
No relocation
VISA Sponsorship:
No
Travel Requirements:
25%
Flexible Work Arrangements:
Hybrid
Shift:
1st - Day
Valid Driving License:
No
Hazardous Material(s):
n/a
Job Posting End Date:
08/14/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Requisition ID: R408002
