Top 9 Sr customer success manager Jobs in Chandler, Az

Sr Customer Success Manager - Justice
Axon —Scottsdale, AZ
- $86,250 - $138,000 a year
- Email
- Remote
- Bachelor's degree
- US work authorization
- Experience equivalent to degree accepted
- Paid parental leave
- Health insurance
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4d
Senior Customer Success Manager, Enterprise - West
Chainguard —Scottsdale, AZ
- Up to $160,000 a year
- Remote
- Azure
- 5 years
- AWS
- Paid parental leave
- Health insurance
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Senior Customer Success Manager, Strategic Account Services
Amazon.com Services LLC —Tempe, AZ
- $80,000 - $140,000 a year
- Full-time
- Merchandising
- 3 years
- Bachelor's degree
- AD&D insurance
- Health insurance
10d
Senior Account Manager
SmartRent —Phoenix, AZ
- Hybrid work
- 6 years
- Mentoring
- Senior level
- Paid parental leave
- Employee stock purchase plan
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Senior Sales Manager - Account Success Representative
WM —Phoenix, AZ
- $112,000 - $140,000 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Continuous improvement
- Employee stock purchase plan
- Paid holidays
22h
Senior Customer Success Manager, Strategic Account Services, Time Bound Account Management
Amazon.com Services LLC —Tempe, AZ
- $110,500 - $193,500 a year
- Full-time
- 7 years
- SQL
- Presentation skills
- AD&D insurance
- Health insurance
3d
Senior Channel Account Manager (Remote)
Nitro —Phoenix, AZ
- Remote
- Marketing
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
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Senior Account Manager
Clarivate —Chandler, AZ
- $105,600 - $132,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Travel
- Disability insurance
- Health insurance

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Sr Customer Success Manager - Justice

Axon -
Scottsdale, AZ

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Job Details

$86,250 - $138,000 a year
4 days ago

Benefits

Paid parental leave
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

Optimizing workflow processes
Motion processing
Customer communication
Legal experience
Issue tracking
Collaborating with law enforcement agencies
Data analytics
Networking through strategic partnership building
Progress management
Customer success strategy
Strategic partnerships
Project leadership
Project stakeholder communication
Cross-functional communication

Full Job Description

Join Axon and be a Force for Good.

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

The Justice Senior Customer Success Manager will work with Axon Justice's largest Prosecutor and Public Defender customers to build long-term, strategic partnerships. You will work closely with your clients to understand their workflows, organizational structures and overall requirements. As their main point of contact, your customers will lean on you to provide best practices and to help them achieve their operational goals through the use of Axon's products.

You will also work closely with multiple cross-functional teams by providing invaluable insight into customers' needs and challenges, helping influence and guide internal product road-maps and projects.

As someone who operate in a cross-functional capacity with a particular focus on Justice workflows and stakeholders, from project management to product expert to consultant, you will continually be focused on making your customers more efficient and more confident within their daily workflows.

What You'll Do

Location: Remote, West Coast
Reports to: Director, Customer Success
Travel: 30-35%

Engage with your customers through regular calls, business reviews and daily needs
Monitor and manage adoption metrics to ensure customers are utilizing the full Axon Justice platform
Create success plans for your customers and document customer progress toward established goals and results
Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned
Communicating major milestones and updates to Sr. Leadership on a regular basis
Work closely with Axon's marketing and training teams to conduct regular training webinars and calls
Develop a deep understanding of Axon's product lines and ensure proper implementation in every customer's environment
Learn and share industry best practices in order to solve customer needs
Partner with Sales to identify growth and expansion opportunities within accounts

What You Bring

Required Experience: Justice / Legal Sector. We are seeking candidates with deep experience in the justice/legal sector, ideally within Prosecutor or Public Defender offices, with strong knowledge of discovery, digital evidence management, case management, motions and filings, courtroom processes, and interactions with law enforcement. Experience working with prosecutors, defense attorneys, or other legal practitioners is highly valued.
Proven Justice Stakeholder Engagement: The role requires proven ability to engage effectively with justice stakeholders (e.g. DAs, ADAs, PDs and IT). Candidates should be familiar with the constraints and priorities these stakeholders face (e.g. statutory deadlines, discovery disclosure, ethical obligations) and able to translate those into customer success strategies.
Strong project management skills with a proven system for tracking multiple customer requests, issues and strategic plans
A proven track record of leading process improvements within large organizations
Previous experience tracking product adoption and customer engagement through data-analysis tools
Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
Exceptional organizational, presentation, and communication skills, both verbal and written
Demonstrated ability to deal with change and excel in high-stress situations
Bachelor's degree or equivalent work experience

Benefits that Benefit You

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Employee Resource Groups (ERGs)
And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [email protected].

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Refine Your Search

sr customer success manager jobs in chandler, az

Sr Customer Success Manager - Justice

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