Job Summary
We are seeking an experienced Chemical Tanker Dispatcher to coordinate the safe, efficient, and compliant transportation of hazardous and non-hazardous bulk liquid products. This role serves as the primary point of contact between drivers, customers, operations, maintenance, and leadership to ensure on-time deliveries, maximize equipment utilization, and provide outstanding customer service while maintaining compliance with all DOT, FMCSA, HazMat, OSHA, and company policies.
Safety is our highest priority. The ideal candidate is organized, proactive, and thrives in a fast-paced transportation environment.
Key Responsibilities
Daily Dispatch Operations
- Dispatch company drivers and owner-operators safely and efficiently.
- Assign loads to maximize revenue, equipment utilization, and driver productivity.
- Coordinate pickups, deliveries, trailer assignments, and equipment availability.
- Monitor shipments from pickup through delivery.
- Maintain regular communication with drivers throughout the day.
- Balance customer needs with driver Hours of Service (HOS) requirements.
- Minimize empty miles while meeting customer commitments.
- Identify and resolve potential service issues before they impact customers.
Driver Communication
- Provide complete dispatch instructions and trip details.
- Communicate customer requirements, PPE expectations, routing instructions, wash requirements, and delivery information.
- Assist drivers with operational issues while on the road.
- Escalate safety, compliance, equipment, or customer concerns promptly.
- Maintain professional and respectful communication with drivers.
Customer Service
- Serve as the primary operational contact for assigned customers.
- Provide shipment status updates and proactive communication.
- Notify customers of delays before scheduled appointment times whenever possible.
- Coordinate schedule changes and customer requests.
- Build strong customer relationships through dependable service.
- Resolve transportation issues quickly and professionally.
Shipment Monitoring
Utilize transportation management systems and GPS tracking software to monitor:
- Driver locations
- Estimated arrival times
- Pickup and delivery status
- Hours of Service
- Customer appointment times
- Delays
- Detention and demurrage
- Equipment utilization
Communicate significant operational issues to customers and management as needed.
Safety & Regulatory Compliance
Ensure compliance with:
- FMCSA regulations
- DOT regulations
- Hazardous Materials Regulations
- Hours of Service requirements
- Company safety policies
- Customer-specific safety requirements
Immediately report safety or compliance concerns.
Administrative Duties
- Enter and maintain transportation orders within the dispatch system.
- Maintain accurate dispatch records and shipment documentation.
- Verify shipment status updates.
- Record customer communications.
- Support billing accuracy by ensuring dispatch information is complete.
Continuous Improvement
Support initiatives that improve:
- On-time performance
- Equipment utilization
- Driver productivity
- Customer satisfaction
- Dispatch efficiency
- Cost control
- Operational consistency
Recommend process improvements whenever opportunities arise.
Performance Expectations
Success in this position is measured by:
- Safe operations
- On-time pickup and delivery performance
- Customer satisfaction
- Driver productivity
- Equipment utilization
- Revenue per truck
- Reduced empty miles
- Reduced detention and demurrage
- Accurate dispatch documentation
- Effective communication
- Teamwork and professionalism
Qualifications
Required
- High School Diploma or GED
- Minimum of 2 years of transportation dispatch or logistics experience
Preferred
- Bulk liquid transportation experience
- Chemical or hazardous materials transportation experience
- Experience dispatching CDL Class A drivers
- Experience with transportation management systems (TMS) and GPS fleet tracking software
Knowledge, Skills & Abilities
- Strong organizational and time management skills
- Excellent verbal and written communication
- Ability to prioritize multiple tasks in a fast-paced environment
- Strong problem-solving and decision-making skills
- Ability to remain calm under pressure
- Excellent customer service skills
- High attention to detail
- Professional telephone and interpersonal skills
- Proficiency with Microsoft Office
- Knowledge of FMCSA regulations, Hours of Service, HazMat transportation requirements, and chemical tanker operations
Physical Requirements
- Primarily office-based position
- Frequent sitting, computer work, and telephone communication
Working Conditions
- Fast-paced transportation and logistics environment
- Frequent interaction with drivers, customers, vendors, and internal teams
- Occasional after-hours communication may be required to support business operations
- Must maintain professionalism while managing multiple priorities and time-sensitive situations
Core Competencies
- Safety First
- Integrity
- Accountability
- Customer Focus
- Teamwork
- Effective Communication
- Problem Solving
- Attention to Detail
- Sense of Urgency
- Adaptability
- Professionalism
- Continuous Improvement
Pay: $70,000.00 - $75,000.00 per year
Benefits:
Work Location: In person
