Top 28 Help desk Jobs in Charleston, Wv

Desktop Support Analyst
CAMC Health System —Charleston, WV
- Overtime
- Mid-level
- High school diploma or GED
- Organizational skills
18h
Desktop Support Analyst
Mon Health —Charleston, WV
- Overtime
- Mid-level
- High school diploma or GED
- Organizational skills
21h
Help Desk Support
City National Bank of WV —Cross Lanes, WV
- Full-time
- Research
- Office
- Computer networking
- Paid parental leave
- Health insurance
Quick Apply
Help Desk Analyst 1
State of West Virginia —Kanawha County, WV
- $35,702 - $61,628 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
7d
Associate Desktop Support Analyst -- VH IT Endpoint Services -- Northgate-400 Association Dr.
Mon Health —Charleston, WV
- Overtime
- Mid-level
- High school diploma or GED
- Organizational skills
Help Desk Analyst 1
West Virginia —Charleston, WV
- $35,702 - $61,628 a year
- Online Application
- Mid-level
- Fingerprint clearance
- Communication skills
6d
Associate Desktop Support Analyst -- VH IT Endpoint Services -- Northgate-400 Association Dr.
CAMC Health System —Charleston, WV
- Overtime
- Mid-level
- High school diploma or GED
- Organizational skills
8d
Technical Support Rep I
Shentel —Charleston, WV
- $29,000 - $39,000 a year
- Online Application
- Residential
- High school diploma or GED
- In-person
- Paid holidays
- Health insurance
Quick Apply
Level 1 – Service Desk Technician
Next Level Technologies —Charleston, WV
- Mid-level
Associate-Work Place Services
Coforge Ltd. —Charleston, WV
- $16 - $17 an hour
- Mid-level
- Windows
- In-person
- Health insurance
- 401(k)
9d
System Service Technician (IT-Focused)
KANAWHA SCALES & SYSTEMS LLC —Poca, WV
- $24 - $28 an hour
- Full-time
- Clean driving record
- Mid-level
- High school diploma or GED
- AD&D insurance
- Disability insurance
Quick Apply
Customer Service/Tech Support
ibex Limited —Charleston, WV
- 18 years or older
- Residential
- Typing
- Paid training
Level 3 – Service Desk Technologist
Next Level Technologies —Charleston, WV
- Azure
- Windows
- Linux
Dynamic Server Support
Worldwide TechServices —Charleston, WV
- Part-time
- Ability to lift 50 pounds
- Driver's License
- Driving
Quick Apply
10d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Saint Albans, WV
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Operations Technical Specialist (Commercial/Personal Insurance)
Insurance Office of America, Inc. —Charleston, WV
- $60,000 - $85,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply
3d
SOLAR PV Support Specialist - Solar Experience IS A MUST
EDGE Energy —United States
- $21 - $23 an hour
- Full-time
- Mid-level
- Residential
- Travel
- Health insurance
- Dental insurance
Quick Apply

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Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
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Desktop Support Analyst

CAMC Health System -
Charleston, WV

Apply Now

Job Details

Full-time
18 hours ago

Qualifications

High school diploma or GED

Full Job Description

Job Summary

Installs and supports new and/or existing microprocessor-based computing systems and associated peripheral computing devices. Determines required hardware and software collaboratively with end-users and other appropriate I/S support groups, and in accordance with accepted I/S standards, policies and procedures. Responds to outages and other critical events, including go-live support and on-call requests outside of core business hours. May troubleshoot with other I/S teams. May train end-users in the use of equipment. Responsible for the basic upkeep, configuration, and reliable operations of microprocessor-based computing systems, printers, and peripherals. Demonstrates an intermediate understanding of and meets the service level agreements of the organization. Demonstrates a basic understanding and adheres to departmental processes for change control. Maintains a level of cybersecurity knowledge sufficient to securely accomplish their job duties.

Responsibilities

1. Frequently works under general supervision. Follows written instructions and established procedures to accomplish assigned tasks.
2. Duties and tasks can be non-routine. Resolves most questions and problems, and seeks guidance from higher level team members on only the most complex issues. Performs some advanced functions as part of training and development.
3. Under general supervision, utilizes the current service management solution to work incident and service request tickets in accordance with agreed-upon SLAs throughout the ticket lifecycle.
4. Demonstrates an intermediate ability to install, upgrade, and test new-or-existing microprocessor-based computing systems, printers, peripherals, and other supported devices.
5. Demonstrates an intermediate ability to troubleshoot microprocessor-based computing systems, printers, peripherals, and other supported devices.
6. Demonstrates an intermediate ability to troubleshoot the operating system and installed software on microprocessor-based computing devices.
7. Under general supervision, responds to all Desktop-related requests, including work efforts and PMO projects.
8. Under general supervision, responds to all unplanned outages and critical events.
9. Under general supervision, handles all IT assets across the asset lifecycle in accordance with established policies and procedures, from acquisition to disposition.
10. Demonstrates an intermediate ability to produce all relevant documentation, including step-by-step instructions, installation and configuration settings, and quick reference cards.
11. Demonstrates an intermediate ability to create alternative methods of completing tasks and improving team processes.
12. When called upon, demonstrates an intermediate-level ability to load vendor software not requiring in-depth installation requirements. This may require vendor-engagement and/or collaboration with other IT teams.

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact)

The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.

Competency Statement

Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.

Common Duties and Responsibilities
(Essential duties common to all positions)

1. Maintain and document all applicable required education.
2. Demonstrate positive customer service and co-worker relations.
3. Comply with the company's attendance policy.
4. Participate in the continuous, quality improvement activities of the department and institution.
5. Perform work in a cost effective manner.
6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
7. Perform work in alignment with the overall mission and strategic plan of the organization.
8. Follow organizational and departmental policies and procedures, as applicable.
9. Perform related duties as assigned.

Education

High School Diploma or GED (Required) Education: Preferred Certification or Associate Degree or equivalent experience Experience: 2+ years of experience in area of specialization or related profession Comment: CompTIA A+ or agreed upon technical certification within 18 months of hire date.

Credentials

No Certification, Competency or License Required

Work Schedule: Days

Status: Full Time Regular 1.0

Location: Northgate-400 Association Dr.

Location of Job: US:WV:Charleston

Talent Acquisition Specialist: Guy S. Stewart [email protected]

Apply Now

Refine Your Search

help desk jobs in charleston, wv

Desktop Support Analyst

Desktop Support Analyst

Help Desk Support

Help Desk Analyst 1

Associate Desktop Support Analyst -- VH IT Endpoint Services -- Northgate-400 Association Dr.

Help Desk Analyst 1

Associate Desktop Support Analyst -- VH IT Endpoint Services -- Northgate-400 Association Dr.

Technical Support Rep I

Level 1 – Service Desk Technician

Associate-Work Place Services

System Service Technician (IT-Focused)

Customer Service/Tech Support

Level 3 – Service Desk Technologist

Dynamic Server Support

Seasonal, Operations Technical Specialist (Part Time)

Operations Technical Specialist (Commercial/Personal Insurance)

Construction Technical Specialist - Autodesk FORMA ( ACC )

SOLAR PV Support Specialist - Solar Experience IS A MUST

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