Top 3 Banquet manager Jobs in Charleston, Wv

Event Manager-Charleston Marriott Town Center
IH Charleston MGMT LLC —Charleston, WV
- Full-time
- Mid-level
- Continuous improvement
- Team management
Banquet Manager
Charleston Embassy Suites - Atrium Hospitality —Charleston, WV
- $68,128.28 a year
- Full-time
- Customer service
- Mid-level
- Hotel
- Health insurance
- Dental insurance
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Banquet Captain
Sodexo —Charleston, WV
- $16 - $22 an hour
- Online Application
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
9d

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Event Manager-Charleston Marriott Town Center
IH Charleston MGMT LLC —Charleston, WV
Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). Sets a positive example for guest relations.
Banquet Manager
Charleston Embassy Suites - Atrium Hospitality —Charleston, WV
Customer service experience-because happy guests are the heart of hospitality. Keep things sparkling (literally and figuratively), ensuring a clean, safe, and…
$68,128.28 a year
Quick Apply

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Banquet Captain
The Boat House Restaurant —Columbus, OH
Handle guest inquiries and concerns promptly and professionally. Set up banquet rooms according to event specifications and maintain a keen eye for detail.
$22 - $24 an hour
Quick Apply
11d
Banquet Manager
BRIDGEWATER BANQUET AND CONFERENCE —Powell, OH
Ultimately, the Banquet Manager’s role is to provide an exceptional dining experience for our guests while ensuring smooth operation of events.
$50,000 - $57,000 a year
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banquet manager jobs near charleston, wv

Event Manager-Charleston Marriott Town Center

IH Charleston MGMT LLC
Charleston, WV

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Job Details

Full-time

Qualifications

Customer follow-ups
Customer communication
Operations coordination
Greeting customers
Mid-level
Hotel room assignment management
Continuous improvement
Team management
Customer engagement
Venue customer assistance
Meeting facilitation
Progress management
Billing issue inquiries
Guest rapport building
Customer satisfaction improvement
Suggestive selling
Event customer service
Event on-site coordination

Full Job Description

Position Summary:

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

Core Competencies:

Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.

Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.

Adheres to all standards, policies, and procedures.

Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

Manages group room blocks and meeting space for average to large-sized assigned groups.

Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.

Uses his/her judgment to integrate current trends in event management and event design.

Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).

Participates in customer site inspections and assists with the sales process as necessary.

Performs other duties as assigned to meet business needs.

Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

Empowers employees to provide excellent customer service.

Sets a positive example for guest relations.

Coordinates and communicates event details both verbally and in writing to the customer and property operations.

Makes presence known to customer at all times during this process.

Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.

Follows up with customer post-event.

Responds to and handles guest problems and complaints.

Uses personal judgment and expertise to enhance the customer experience.

Stays available to solve problems and/or suggest alternatives to previous arrangements.

Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Interacts with guests to obtain feedback on product quality and service levels.

Ensures hourly employees understand expectations and parameters for event activities.

Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.

Leads formal pre-event and post-event meetings for average to large-sized assigned groups.

Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

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banquet manager jobs in charleston, wv

Event Manager-Charleston Marriott Town Center

Banquet Manager

Banquet Captain

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