Top 35 Hotel front office manager Jobs in Charlotte, Nc

Front Office Manager
Holiday Inn Express Charlotte Airport —Charlotte, NC
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Mid-level
- AD&D insurance
- Disability insurance
Front Office Manager
GF Hotels & Resorts USA —Gastonia, NC
- Full-time
- Mid-level
- Hotel
- Health insurance
- Paid time off
Quick Apply
Front Office Manager
Sonesta —Charlotte, NC
- Weekends as needed
- Inventory management
- 3 years
- Hotel
- Paid parental leave
- Health savings account
Guest Service Agent
Home2 Suites by Hilton —Charlotte, NC
- $16 - $17 an hour
- Part-time
- No education required
- Sanitation
- Research
Quick Apply
Assistant Front Office Manager
Le Meridien & Sheraton Charlotte Hotels —Charlotte, NC
- CPR Certification
- Mid-level
- Hotel
Quick Apply
Hotel General Manager - Charolotte, NC
PAH Management —Charlotte, NC
- $85,000 - $95,000 a year
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Disability insurance
Front Desk Supervisor
The Ballantyne, A Luxury Collection Hotel —Charlotte, NC
- Weekends as needed
- Mid-level
- Leadership
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Hotel Front Desk Manager
Residence Inn Concord —Concord, NC
- $42,000 - $45,000 a year
- Weekends as needed
- Ability to walk for extended periods
- English
- Residential
Quick Apply
General Manager
MCR Hotels —Charlotte, NC
- $75,000 - $85,000 a year
- Weekends as needed
- 18 years or older
- Word processing
- English
- Health insurance
- Dental insurance
Quick Apply
Hotel Front Office Manager
Sage Hospitality —Charlotte, NC
- Full-time
- Computer literacy
- Writing skills
- English
- AD&D insurance
- Health insurance
Director of Operations - Moxy Charlotte Hotel
Lexima —Charlotte, NC
- $90,000 - $120,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Writing skills
- Hotel
4d
Front Desk Agent
The Ballantyne, A Luxury Collection Hotel —Charlotte, NC
- Hotel
- Computer skills
- Communication skills
- Dental insurance
- Paid time off
Quick Apply
4d
Director of Rooms
Sonesta —Charlotte, NC
- $85,000 - $100,000 a year
- Full-time
- 5 years
- Office
- Hotel
- Paid parental leave
- Health savings account
Front Desk Agent
Staybridge Suites Charlotte Ballantyne —Charlotte, NC
- Hotel
- Computer skills
- Communication skills
- Dental insurance
- Paid time off
Quick Apply
2d
Night Auditor
The Ballantyne, A Luxury Collection Hotel —Charlotte, NC
- Weekends as needed
- 18 years or older
- Computer literacy
- Hotel
- Health insurance
- Dental insurance
Quick Apply
11d
Front Desk Manager
Comfort Inn At The Park Mill —Fort Mill, SC
- $36,000 - $39,000 a year
- Full-time
- Inventory management
- Merchandising
- Research
- Employee discount
Quick Apply
Night Auditor
Lexima —Charlotte, NC
- $17 - $18 an hour
- 8 hour shift
- English
- Ability to climb stairs
- Hotel
Manager - Rooms Operations
Marriott International, Inc —Charlotte, NC
- $60,000 - $73,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Business Administration
Hotel Front Desk Night Auditor
Doubletree by Hilton Charlotte City Center —Charlotte, NC
- Overnight shift
- Hotel
- High school diploma or GED
- Communication skills
Quick Apply
Guest Service Associate
Hampton Inn & Suites Charlotte —Charlotte, NC
- Weekends as needed
- Sales
- Computer literacy
- Hotel
Quick Apply

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Front Office Manager

Holiday Inn Express Charlotte Airport
Charlotte, NC

Apply Now

Job Details

Full-time

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
Opportunities for advancement
Life insurance
Referral program

Qualifications

Customer communication

Full Job Description

Holiday Inn Express Charlotte Airport |108 Airport Commons Dr, Charlotte, NC 28208

Join Maya Hotels and Take the Next Step in Your Career!

Are you a hardworking and customer-focused leader with a passion for hospitality and operational excellence? At Maya Hotels, we are seeking a Front Office Manager to oversee front desk operations, manage a high-performing team, and ensure a seamless guest experience. If you thrive in a fast-paced environment and excel at team leadership, organization, problem-solving, and enjoy working with top hospitality brands this is the opportunity for you!

Why Join Maya Hotels?

Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market.

Learn more about us at www.mayahotels.com.

What We Offer:

Medical, Dental and Vision Insurance.
100% Employer Paid Life Insurance.
Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance.
Retirement Savings: 401K with Employer Contribution.
Employee Perks: Employee Referral Program, hotel discounts, and more!
Work-Life Balance: Paid Time Off (PTO).
Competitive salary and performance-based bonuses.
Career growth opportunities within the Maya Hotels family.
A supportive and friendly work environment.
The chance to work with ten well-respected hotel brands.

Job Description:

Essential Duties and Responsibilities:

Team Development & Leadership:

Supervise and train front desk staff, including receptionists, concierge, and bell staff.
Set clear performance expectations, conduct regular evaluations, and provide coaching.
Foster a positive, team-oriented work environment that enhances guest services.
Lead by example by delivering exceptional customer service and professionalism.

Guest Services & Experience:

Ensure a warm and efficient check-in/check-out process for all guests.
Handle guest inquiries, requests, and concerns with professionalism and efficiency.
Monitor guest feedback, addressing service improvements and implementing corrective actions.
Collaborate with other departments to ensure seamless communication and cooperation.

Reservations & Revenue Management:

Oversee reservation processes, ensuring accuracy and efficiency in bookings.
Implement strategic pricing and upselling opportunities to maximize occupancy and revenue.
Monitor room availability, arrivals, and departures to facilitate smooth operations.
Work closely with the sales and marketing team to make guest bookings and optimize revenue.

Front Office Operations & Compliance:

Develop and enforce standard operating procedures for the front office team.
Maintain accurate records of guest accounts, financial transactions, and room inventory.
Ensure the front desk and lobby area remain clean, professional, and welcoming.
Enforce hotel policies, security measures, and emergency procedures to ensure guest safety.

Budgeting & Financial Management:

Assist in preparing and managing the front office budget to control costs effectively.
Monitor departmental expenses, optimizing resource allocation and inventory management.
Analyze financial reports and implement strategies to maximize revenue and minimize expenses.
Collaborate with accounting to ensure accurate billing and financial reconciliations.

Education, Skills and Abilities:

Education: Bachelor’s degree in hospitality management or related field preferred.
Experience: 2+ years of supervisory experience in front office, guest services, hospitality management or in a similar leadership role.
Leadership & Communication: Strong ability to train, mentor, and manage front office staff effectively.
Guest Relations: Strong ability to interact with guests, resolve complaints, and enhance guest experiences.
Problem-Solving & Decision-Making: Ability to think clearly under pressure and make quick, effective decisions.
Technical Proficiency: Familiarity with hotel property management systems (PMS) and reservation software.
Revenue & Financial Acumen: Understanding of revenue management, budgeting, and reporting.
Flexibility: Willingness to work varied schedules, including nights, weekends, and holidays.

Physical Requirements:

Ability to stand and walk for extended periods during shifts.
Ability to lift and carry up to 25 lbs., including luggage and office supplies.
Frequent bending, reaching, and handling front desk equipment and materials.
Comfortable working in a high-energy, guest-facing environment.

Ready to Join the Team?

Apply today by submitting your resume detailing your relevant experience to show us why you're the perfect fit for Maya Hotels. We look forward to welcoming you to the Maya Hotels Family!

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.

Apply Now

Refine Your Search

hotel front office manager jobs in charlotte, nc

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Hotel General Manager - Charolotte, NC

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