Top 6 Hotel front desk associate Jobs in Charlotte Nc

Hotel Front Desk Associate
SpringHill Suites Charlotte City Center —Charlotte, NC
- $16 an hour
- Weekends as needed
- Microsoft Word
- Ability to walk for extended periods
- English
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Hotel Front Desk Associate
Residence Inn Piper Glen —Charlotte, NC
- $16 - $17 an hour
- Part-time
- Microsoft Word
- Ability to walk for extended periods
- English
Quick Apply
14d
Hotel Front Desk Associate
SpringHill Suites Concord —Concord, NC
- $16 - $17 an hour
- Part-time
- Microsoft Word
- Ability to walk for extended periods
- English
Quick Apply
Hotel Front Desk Associate/Bartender
SpringHill Suites Ballantyne —Charlotte, NC
- Part-time
- Microsoft Word
- Serving
- Microsoft Excel
Quick Apply
7d
Guest Service Associate
Hampton Inn & Suites Charlotte —Charlotte, NC
- Weekends as needed
- Sales
- Computer literacy
- Hotel
Quick Apply
Guest Service Associate
TownePlace Suites Mooresville —Mooresville, NC
- Weekends as needed
- Sales
- Computer literacy
- Hotel
Quick Apply

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Full-Time Front Desk Associate
SpringHill Suites, Columbus OSU —Columbus, OH
Responsibilities include the checking in and checking out of hotel guests, taking reservations, cash handling, responding to guest and staff requests, answering…
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14d
Front Desk Associate
Courtyard by Marriott - New Albany, Ohio —New Albany, OH
Manage guest check-in/out, reconcile accounts, and handle cash or card transactions. Maintain a clean, organized front desk, dry storage, and adjacent areas.
$15 an hour
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hotel front desk associate jobs near charlotte nc

Hotel Front Desk Associate

SpringHill Suites Charlotte City Center
Charlotte, NC

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Job Details

Full-time
$16 an hour

Qualifications

English
Receptionist experience within hospitality industry

Full Job Description

We offer Daily pay! Access up to 50% of your earned wages after every shift.

The SpringHill Suites by Marriott Charlotte City Center is currently hiring for full-time Front Desk Associates to serve as our guests’ first point of contact and manage all aspects of their accommodations. The persons hired for these positions will need flexibility to work 7am-3pm or 3pm-11pm; weekday and weekend availability is required.

Position Summary:

As a Front Desk Associate, you will play a vital role in ensuring an exceptional and memorable experience for guests. Front Desk Associates are the face of the hotel and therefore must have excellent customer service skills, attention to detail, and a positive and cheerful personality. Whether you are providing information about the local area or ensuring their needs are met during their stay, your dedication to customer service will be instrumental in exceeding guest expectations.

RESPONSIBILITIES

Greet guests at check-in with a smile and warm welcome, and complete the registration process, according to brand and company standards, by entering and retrieving information from system, confirming guest information and identity, referring to guest by name, confirming room rate and type, assigning room, coding electronic keys, acknowledging loyalty status, promoting marketing programs, providing welcome information, and ensuring guest knows location of room and elevator
Greet guests at check-out with a smile and warm greeting and complete the check-out process, according to brand and company standards, including referring to guest by name, confirming room rate and other charges (e.g. market and dining purchases, parking, etc.) are accurate and accounted for in the system, confirming payment method, update if needed, processing payment, and printing or emailing folio (confirm email, if applicable). Document guest’s preferences, to ensure the best possible experience for future stays, by updating guest’s profile.
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services, facilities and benefits of loyalty program
Follow acceptable phone etiquette by answering phone promptly, using a polite professional greeting and offering assistance
Respond to guest inquiries and requests promptly, and in a friendly and efficient manner.
Use attentive/active listening skills when fielding guest complaints. Apologize, empathize and take prompt action to resolve complaint. Escalate to a manager, if necessary.
Complete designated start and end-of-shift tasks and reports
Inform customers about payment methods and verify their credit card data

SKILLS

1 year experience working as a hotel front desk agent required
Competent computer skills including knowledge of Microsoft Word and Excel
Experience using hotel reservation system such as Lightspeed, FOSSE or PEP is a plus.
Organization skills and attention to detail
Friendly and customer service oriented
Good interpersonal and problem-solving skills
Ability to work weekends is required

JOB SETTING AND PHYSICAL DEMANDS

Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, count currency, perform basic arithmetic, talk to customers on the phone and maintain a calm demeanor when dealing with customer issues. Employees must also be able to walk frequently and stand for their entire shift. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements.

DISCLAIMER

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.

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hotel front desk associate jobs in charlotte nc

Hotel Front Desk Associate

Hotel Front Desk Associate

Hotel Front Desk Associate

Hotel Front Desk Associate/Bartender

Guest Service Associate

Guest Service Associate

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