Top 11 It help desk manager Jobs in Charlotte Nc

Help Desk Manager
Judi Health —Charlotte, NC
- $100,000 - $110,000 a year
- On call
- Hybrid work
- Mid-level
- Office
- Microsoft Office
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8d
Service Desk Dispatcher / Coordinator - Information Technology - MSP
Network Essentials, Inc. —Charlotte, NC
- Monday to Friday
- Mid-level
- Office
- Windows
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6d
Manager - IT Services Support
SHI International Corporation —Charlotte, NC
- $85,000 - $110,000 a year
- Full-time
- Azure
- PMP
- Office
- Health insurance
- Dental insurance
Service Desk Analyst - Information Technology Services
Central Piedmont Community College —Charlotte, NC
- $41,600 - $51,288 a year
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Free parking
- Paid parental leave
7d
Help Desk Technician (Hybrid)
Advantage Surveillance LLC —Kannapolis, NC
- $20 - $22 an hour
- Monday to Friday
- Hybrid work
- Azure
- Windows
- Organizational skills
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Technical Support Specialist
Booth and Associates —Charlotte, NC
- Computer Science
- Research
- Mid-level
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IT Infrastructure & Security Manager
R.E. Mason —Charlotte, NC
- Hybrid work
- Azure
- Microsoft Office
- Driver's License
- Paid jury duty
- Paid parental leave
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Technology Learning Specialist
Katten Muchin Rosenman LLP —Charlotte, NC
- Hybrid work
- Classroom
- Computer literacy
- Mid-level
- Disability insurance
- Health insurance
Desktop Support Engineer (Level 2)
NSC Global —Charlotte, NC
- Urgently hiring
- 5 years
- Research
- Mid-level
13d
IT Help Desk Tier 1 - Bilingual
DEX Imaging —Charlotte, NC
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
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ITSM Coordinator
ABACUS —Charlotte, NC
- Mid-level
- Office
- Continuous improvement
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Manager of Technology
Yardmaster, Inc. —Blacklick, OH
Maintain IT asset records, license tracking, and participate in budgeting. A degree or formal studies in Information Technology, Computer Science, or a related…
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Tier 1 Technical Support Specialist
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This role is responsible for providing exceptional customer service, resolving common technical issues, documenting work accurately, and escalating issues…
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it help desk manager jobs near charlotte nc

Help Desk Manager

Judi Health
Charlotte, NC

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Job Details

$100,000 - $110,000 a year
8 days ago

Qualifications

Managing technical support teams
IT user and group management
Managing teams in a customer support role
Microsoft Office
Supervising experience
Team management
Desktop (troubleshooting support)
Customer support ticket management
Desktop administration
Ticketing system technical support

Full Job Description

About Judi Health

Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing™ architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels.

At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we all deserve. We are the intelligence platform powering benefits plans for millions of Americans and proudly leading the next generation of care. To learn more, visit www.judi.health.

Location: Hybrid 3 days a week in Charlotte, NC office

About Judi Health

Judi Health is a next generation pharmacy benefits manager, overseeing prescription benefit plans on behalf of employers, unions, and government entities. Determined to transform an outdated model, Judi Health's mission is to change the way prescription benefits are priced and administered in the US, unlocking enduring social change. Through our platform approach, Judi Health delivers data-driven insights and actionable strategies that reduce costs, while improving patient outcomes. Our commitment to innovation, technology, and service is the reason why Judi Health is among the fastest-growing PBMs in the country.

Position Responsibilities:

Train and mentor Help Desk 1 and 2 personnel
Partner with IT Director to perform personnel management tasks for Help Desk staff
Work as an escalation resource for Help Desk 1 and 2 personnel
Drive customer problem resolution via systemic solutions (MDM, scripting, etc.)
Assist in promptly responding to user requests via ticketing system/phone calls/IM
Assist HD staff and end-users with access/system issues
Interface with internal partner teams to help drive best practices and compliance
Manage user systems via MDM Software
Write and update documentation for user reference
Help build and establish procedures for the Helpdesk team
Participate in a Help Desk OnCall schedule (tentatively will be one week/month. May be more to start, however.)

Required Qualifications:

4+ Years of experience in a Help Desk role (preferably in a medium or larger company.)
A customer-oriented approach to problem resolution
Experience supporting Mac hardware/OSX in a Help Desk environment
Experience supporting remote users in a distributed environment
Experience with Jira Service desk or a similar ticketing system
Experience with Office 365 suite
Experience with MDM
1-2 year's experience in a supervisory or management role
Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally

All employees are responsible for adherence to the Judi Health Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at https://www.judi.health/legal/privacy-policy.

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Refine Your Search

it help desk manager jobs in charlotte nc

Help Desk Manager

Service Desk Dispatcher / Coordinator - Information Technology - MSP

Manager - IT Services Support

Service Desk Analyst - Information Technology Services

Help Desk Technician (Hybrid)

Technical Support Specialist

IT Infrastructure & Security Manager

Technology Learning Specialist

Desktop Support Engineer (Level 2)

IT Help Desk Tier 1 - Bilingual

ITSM Coordinator

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