Top 14 Guest relations associate Jobs in Chattanooga, Tn

Guest Service Representative
CANDLEWOOD SUITES - CHATTANOOGA HAMILTON —Chattanooga, TN
- Weekends as needed
- Computer literacy
- English
- Mid-level
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Guest Service Representative
FAIRFIELD INN & SUITES - CHATTANOOGA —Chattanooga, TN
- Part-time
- Computer literacy
- English
- Mid-level
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Guest Relations Associate
Creative Discovery Museum —Chattanooga, TN
- $14 an hour
- Part-time
- High school diploma or GED
- Computer skills
- Communication skills
Guest Service Representative - Night Auditor
FAIRFIELD INN & SUITES - CHATTANOOGA —Chattanooga, TN
- Weekends as needed
- Computer literacy
- English
- Mid-level
Quick Apply
Front Desk Supervisor
The Chattanoogan Hotel (Curio by Hilton) —Chattanooga, TN
- Sales
- Computer literacy
- English
- Health insurance
- Dental insurance
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1d
Chattanooga, Tennessee- Community Leasing Specialist (Multifamily & Affordable Housing)
Columbia Residential —Chattanooga, TN
- Inventory management
- Office
- Residential
- AD&D insurance
- Paid holidays
Barista
The Kinley Southside —Chattanooga, TN
- 8 hour shift
- Serving
- Writing skills
- English
- Paid holidays
- Health insurance
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Animal Care Supervisor
Chattanooga Zoo —Chattanooga, TN
- From $24.50 an hour
- Full-time
- Office
- Senior level
- Associate's degree
- Paid holidays
- Disability insurance
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Community Leasing Specialist- New Development ( Multifamily )
Columbia Residential Properties, LLC —Chattanooga, TN
- $40,040 a year
- Full-time
- Inventory management
- Office
- High school diploma or GED
Quick Apply
Residence Inn Chattanooga - Executive Meeting Manager OEM
Aimbridge Hospitality —Chattanooga, TN
- Overtime
- Customer service
- Mid-level
- Residential
- AD&D insurance
- Disability insurance
Sous Chef
CAPTION BY HYATT CHATTANOOGA —Chattanooga, TN
- Weekends as needed
- ServSafe
- Mid-level
- Hotel
Quick Apply
22h
Executive Director
Morning Pointe Senior Living —Rossville, GA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
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Director of Sales - Dual Property
FAIRFIELD INN & SUITES - CHATTANOOGA —Chattanooga, TN
- $65,000 - $70,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Bartenders
O'Charley's Team Members —Fort Oglethorpe, GA
- Part-time
- Bar
- Accounting
- Ability to stand for extended periods
Quick Apply

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Capable of maintaining effective working relations with residents, family members, department head, and fellow associates. Able to work weekends and holidays.
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Guest Relations Associate
Creative Discovery Museum —Chattanooga, TN
Associates will greet all visitors with welcoming demeanor ensure consistency of information by following Museum scripts, and handle all interactions with…
$14 an hour

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Fairfield Inn By Marriott Hotel Front Desk Agent Part Time
Fairfield Inn & Suites Hilliard West Columbus —Columbus, OH
The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special…
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Front Desk Clerk
Hilton Garden Inn Columbus Airport —Columbus, OH
Job Summary: Service guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc. to…
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guest relations associate jobs near chattanooga, tn

Guest Service Representative

CANDLEWOOD SUITES - CHATTANOOGA HAMILTON
Chattanooga, TN

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Job Details

Qualifications

Computer operation
Hotel and accommodations payment processing
Cash amount verification
Phone communication
Answering guest questions
English
Conflict management
Property management systems (PMS)
Computer skills
General management
Office phone management

Full Job Description

Description:

Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue.

Responsible for the total front office operations: Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff.

PREREQUISITES

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

Experience in service, sales, telesales or guest relations type of industry preferred
High school diploma or equivalent of same

SUMMARY OF ESSENTIAL JOB FUNCTIONS

Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours, bend, stretch, reach.
Must be able to see and hear.
Must be able to communicate with other associates and/or guests.

Requirements:

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:

Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
Frequent Stay Program
Reservations procedures including cancellations and “walking” guest
Phone etiquette and answering procedures
Area shopping, dining, entertainment and travel directions to assist guest inquiries.
Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
Manager on Duty functions when necessary or as scheduled

Skills:

Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
Proficient in written and verbal English
Problem solving and conflict resolution skills

Abilities:

Multi task, remain associate and guest service centric.
Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
Assist with guest issues with professionalism, maintaining hospitable attitude

SPECIFIC RESPONSIBILITIES

Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
Promote and sell services/amenities of the hotel.
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
Check all credit cards for validity before the end of the shift.
Learn and utilize PMS.
Ensure all cash, check and miscellaneous departments are in balance at shifts end.
Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
Have a thorough working knowledge of emergency procedures.
Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
Report any unusual occurrences or request to the manager.
Maintain certification from a responsible
Utilize Service Recovery Log and other necessary communication logs from shift to shift.
Maintain stock/cleanliness in the market area.
Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.
Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.

WORKING CONDITIONS/SPECIAL REQUIREMENTS

This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
Standing, walking for long periods of time while maintaining a friendly professional image.
May be required to work any day/shift, including weekends.

POSITIONS FOR POSSIBLE ADVANCEMENT

Assistant General Manager
Guest Service Manager
Guest Service Supervisor

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

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Refine Your Search

guest relations associate jobs in chattanooga, tn

Guest Service Representative

Guest Service Representative

Guest Relations Associate

Guest Service Representative - Night Auditor

Front Desk Supervisor

Chattanooga, Tennessee- Community Leasing Specialist (Multifamily & Affordable Housing)

Barista

Animal Care Supervisor

Community Leasing Specialist- New Development ( Multifamily )

Residence Inn Chattanooga - Executive Meeting Manager OEM

Sous Chef

Executive Director

Director of Sales - Dual Property

Bartenders

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