Position Overview:
The Learning & Development Specialist serves as a training resource across Corporate and Contact Center functions. Key responsibilities include coordinating facilitating, and supporting learning programs that build foundational skills. This role executes learning initiatives in alignment with the L&D strategy and provides operational support for learning programs, the Learning Management System, and Employee Resource Groups. The L&D Specialist partners with Learning Partners and business stakeholders to ensure effective delivery of learning solutions and a positive learner experience.
Responsibilities:
- Collaborate with Learning Partners and Contact Center leaders to gather learning needs and support implementations of learning solutions(supporting key programs such as Development for All and the Bridge Academy).
- Facilitate engaging in-person and virtual instructor-led training sessions for individual contributors and specialized audiences, including Employee Resource Groups (ERGs)
- Administer day to day operations of the LMS, including course setup, enrollments, reporting, troubleshooting, and learner support. Coordinate end-to-end training logistics, including scheduling, communications, materials, and session execution
- Generate regular reports and dashboards on training metrics, outcomes, and program participation
- Assist in the development, maintenance, and continuous improvement of learning materials, facilitator guides, job aids, and e-learning content. Leverage AI-powered tools and technologies to enhance learning content creation, delivery, and overall efficiency
- Collect learner feedback, summarize trends, and provide recommendations to Learning Partners for program improvements. Support Learning Partners with the implementation and rollout of new learning programs and initiatives. Perform additional duties as needed, including supporting People Team initiatives.
Essential Functions:
Training Delivery & Facilitation
LMS Administration & Maintenance
Training Coordination & Operations
Instructional Design Support & Program Improvement
Job Requirements:
- Bachelor's degree in Instructional Design, Human Resources, Organizational Development, related field, or equivalent experience
- 2–3 years of experience in a training coordinator, training specialist, or L&D role
- Experience facilitating and creating learning opportunities for diverse audiences in a contact center or corporate environment
- Hands-on experience managing the day-to-day operations of a Learning Management System
- Familiarity with AI-powered tools and technologies
- Experience with e-learning authoring tools (e.g., Camtasia, Captivate, Vyond) preferred
- Strong organizational skills with the ability to manage multiple priorities and deadlines
- Strong written and verbal communication skills; must have strong presentation/delivery skills
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Teams)
- Ability to work effectively both independently and as part of a team
- Ability to travel up to 15%
Essential Functions:
Training Delivery & Facilitation
LMS Administration & Maintenance
Training Coordination & Operations
Instructional Design Support & Program Improvement
Job Requirements:
- Bachelor's degree in Instructional Design, Human Resources, Organizational Development, related field, or equivalent experience
- 2–3 years of experience in a training coordinator, training specialist, or L&D role
- Experience facilitating and creating learning opportunities for diverse audiences in a contact center or corporate environment
- Hands-on experience managing the day-to-day operations of a Learning Management System
- Familiarity with AI-powered tools and technologies
- Experience with e-learning authoring tools (e.g., Camtasia, Captivate, Vyond) preferred
- Strong organizational skills with the ability to manage multiple priorities and deadlines
- Strong written and verbal communication skills; must have strong presentation/delivery skills
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Teams)
- Ability to work effectively both independently and as part of a team
- Ability to travel up to 15%
Salary Range (Chattanooga, TN): $60,000 to $70,000
Annual Bonus Potential: 5%
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Minimum Physical Requirements:
The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.
This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
HomeServe USA is an equal opportunity employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
