Top 4 Senior customer service Jobs in Chattanooga, Tn

Sr. Asst, Customer Service
Smurfit Westrock —Chattanooga, TN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
1d
Senior Registered Client Service Associate-Chattanooga, TN
Raymond James Financial, Inc. —Chattanooga, TN
- Full-time
- High school
- Writing skills
- Mid-level
- Paid holidays
- Health insurance
Senior Client Implementation Specialist
ACA Group —Chattanooga, TN
- Computer Science
- Customer service
- 5 years
- Paid holidays
- Health insurance
Sr. Technical Services Representative
LATICRETE International, Inc. —Rock Spring, GA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- DevOps
- AD&D insurance
- Paid holidays
Quick Apply
6d

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Sr. Asst, Customer Service

Smurfit Westrock -
Chattanooga, TN

Apply Now

Job Details

Full-time
1 day ago

Qualifications

Customer communication
Employee relationship building
High school diploma or GED

Full Job Description

Job Summary: The Customer Service Representative (CSR) represents WestRock to the customer and acts as a critical liaison between the customer, sales, and operations teams. The CSR receives and processes routine customer orders, inquiries, and/or customer issues related to orders. The CSR maintains the ongoing relationship with multiple customers and sales staff, utilizing knowledge of products, logistics, production planning, and inventory management.

Major Job Responsibilities: Business Excellence • Provide pricing, inventory availability and production schedule information to customers • Track warehouse inventories and update customers on order status • Run customized reports and share data with customers • Review customer credit information to ensure necessary credit is established for customer orders • Track order activity and alert appropriate staff of any potential delivery problems • Suggest alternative products or services to meet customer needs when appropriate • Support the development of corrective action plans to enable the Quality Manager to research and troubleshoot quality issues • Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact • Obtain pricing for services and materials required for the manufacturing of customer items that must be manufactured at a different facility

People and Culture • Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction • Collaborate and negotiate viable solutions to maintain customer satisfaction while delivering on WestRock values • Partner with Quality Manager to resolve routine customer issues • Partner with Pre-Pricing specialist to build customer specifications and review with production team to ensure efficient production • Quickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolution

Critical Skills / Capabilities: • Customer-Oriented: Demonstrates concern for satisfying external and/or internal customers; resolves customer issues in a timely manner; communicates with customers to ensure alignment and satisfaction; ability to operate with customers' best interests in mind • Communication: Clearly exchanges thoughts, ideas, and messages through written, verbal, and non-verbal methods that promote an understanding with the target audience; listens carefully and attentively • Collaboration: Works effectively with others to complete a task or achieve a common objective; ability to cooperate in both interpersonal and team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others. Works through conflict constructively • Problem-Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations; demonstrates tackling a problem by using a logical, systematic, or sequential approach • Growth and Results Oriented: Demonstrates an interest, willingness and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise; naturally inquisitive; sets meaningful goals for personal work productivity • Organizational Skills: Plans, arranges and/or monitor's work to ensure achievement of desired results; establishes a systematic course of action to accomplish objectives

Technical Skills: • Microsoft Office – Excel, Outlook, PowerPoint • Order entry system experience (e.g. AS/400)

Other Qualifications: To perform the duties of the job, this role requires: • Frequently using fingers to type with two hands • Occasionally reaching by extending fingers on one hand • Occasionally reaching by extending two arms • Occasionally using fingers to grasp with two hands • Occasionally using fingers to pinch with two hands • The spoken exchange of ideas to be performed loudly 50-75% of the time • The spoken exchange of ideas to be performed quickly 50-75% of the time • The safe and accurate preparation and analyzing of data and figures, monitoring of a computer terminal, or inspection of small defects or parts

Work Environment: • Constantly works indoors, in an environment that is climate controlled • The role is frequently sedentary, which entails sitting or being stationary • Occasionally stands or walks for 1-2 hours at a time • Noisy work environment; maintain strict adherence to safety rules and regulations

Experience: • Required: 3+ years of customer service-related work experience in manufacturing environment or other industries • Preferred: 3 to 5 years of manufacturing industry experience Education:

Required: High School diploma or G.E.D.

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senior customer service jobs in chattanooga, tn

Sr. Asst, Customer Service

Senior Registered Client Service Associate-Chattanooga, TN

Senior Client Implementation Specialist

Sr. Technical Services Representative

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