Top 109 Service support coordinator Jobs in Chattanooga, Tn

Help Desk Coordinator
Chattanooga State Community College —Chattanooga, TN
- $48,815 - $61,019 a year
- Full-time
- Background check
- Computer science
- Computer Science
Customer Support Coordinator- Chattanooga, TN
Komatsu America Corp. —Chattanooga, TN
- $52,740 - $65,930 a year
- Customer service
- 5 years
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
1d
Service Support Coordinator
Wheeler Material Handling —Chattanooga, TN
- Full-time
- Writing skills
- Mid-level
- Administrative experience
- Profit sharing
- Paid holidays
1d
Area Support Coordinator
Strada Services LLC —Chattanooga, TN
- Spanish
- English
- Mid-level
- AD&D insurance
- Dental insurance
Quick Apply
Service Coordinator
Material Handling Inc —Chattanooga, TN
- Mid-level
- Administrative experience
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Project Service Coordinator
Qualus —Chattanooga, TN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Disability insurance
2d
Inventory Coordinator- Stormwater
City of Chattanooga, TN —Chattanooga, TN
- $20.96 - $25.32 an hour
- Full-time
- Background check
- Pass drug screening
- Research
- Health insurance
- Paid time off
13d
Service Support Coordinator
WMH —Chattanooga, TN
- Full-time
- Writing skills
- Mid-level
- High school diploma or GED
- Profit sharing
- Paid holidays
Quick Apply
1d
OR Internal Control Coordinator
Parkridge Medical Center —Chattanooga, TN
- Full-time
- Mid-level
- 1 year
- Employee stock purchase plan
- Disability insurance
Quick Apply
Service Coordinator / Dispatcher
WMH —Chattanooga, TN
- Full-time
- Mid-level
- High school diploma or GED
- Organizational skills
- Profit sharing
- Paid holidays
Quick Apply
1d
Patient Care Coordinator
Medical Foundation of Chattanooga —Chattanooga, TN
- $16 - $22 an hour
- Full-time
- Writing skills
- Research
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
7d
TIDE COORDINATOR- TRAINING AND DEVELOPMENT
GALEN MEDICAL GROUP PC —Hixson, TN
- Full-time
- CPR Certification
- OSHA
- Customer service
- Paid holidays
- Disability insurance
Quick Apply
Warranty Manager / Homeowner Care Specialist Coordinator
GreenTech Homes —Chattanooga, TN
- Full-time
- Mid-level
- Office
- Residential
- Health insurance
- Dental insurance
Quick Apply
Labor and Delivery Clinical Nurse Coordinator
Parkridge East Hospital —Chattanooga, TN
- Full-time
- Bachelor of Science
- Mid-level
- Ob/Gyn
- Employee stock purchase plan
- Disability insurance
Quick Apply
Education Program Coordinator
The Bethlehem Center —Chattanooga, TN
- $20 an hour
- Part-time
- Background check
- School experience
- Classroom
Quick Apply
1d
CHOICES Care Coordinator - Tennessee Residents only
BlueCross BlueShield of Tennessee —Chattanooga, TN
- Full-time
- Nursing
- RN License
- Nursing home
12d
Point of Care Coordinator
Parkridge Medical Center —Chattanooga, TN
- Full-time
- 5 years
- Children
- Senior level
- Employee stock purchase plan
- Disability insurance
Quick Apply
6d
Integrated Care Coordinator (ICC)
Essen Medical Associates —Chattanooga, TN
- $20 - $25 an hour
- Full-time
- Hybrid work
- Spanish
- Psychiatry
- Public speaking
- Health insurance
Team Coordinator
Southeast Restoration Group —Chattanooga, TN
- Mid-level
- Administrative experience
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Service Coordinator / Dispatcher
Wheeler Material Handling —Chattanooga, TN
- Full-time
- Mid-level
- High school diploma or GED
- Organizational skills
- Profit sharing
- Paid holidays
1d

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Help Desk Coordinator

Chattanooga State Community College -
Chattanooga, TN

Apply Now

Job Details

Full-time
$48,815 - $61,019 a year

Qualifications

Managing technical support teams
Team supervision
Managing teams in a customer support role
Employee relationship building
Supervising experience
Associate's degree

Full Job Description

We have an opening for a Help Desk Coordinator at our Chattanooga State campus!

Our Purpose - We support and empower everyone in our community to learn without limits.

Our Values:
We cultivate a welcome and supportive environment.

We care about the well-being of each other.

We instill trust through integrity and transparency.

We encourage fearless innovation and resilience.

We collaborate to build a better future.

Our Mission - We are Chattanooga State, a dedicated team that delivers accessible, innovative learning opportunities that surpass expectations. Together, we enrich the lives of students, and their families; develop a talented workforce; and partner with our community to lead boldly into the future.

POSITION SUMMARY

The Coordinator, Help Desk oversees daily Tier I technical support operations and leads a team of approximately ten Help Desk specialists. This role ensures prompt, high-quality technology support for students, faculty, and staff while maintaining a service-oriented culture. The Coordinator, Help Desk is expected to remain actively engaged in front-line support, fielding tickets, responding directly to users, and modeling best-practice troubleshooting techniques. The position includes operational leadership, workflow management, staff coaching, and continual improvement of support processes.

POSITION OBJECTIVES

Holistic Student Support

Ensures timely and accurate resolution of Tier I support requests across phone, email, chat, and in-person channels.

Provides hands-on assistance with user login issues, account access, basic hardware and software troubleshooting, classroom technology basics, and other high-volume support needs.

Maintains a positive and empathetic approach when addressing diverse student and faculty needs.

Monitors ticket queues daily, reassigns work as needed, and personally resolves tickets to maintain service standards.

Teaching Excellence

Supports faculty and staff by ensuring reliable access to instructional technology and standard computing resources.

Coordinates with media, networking, and systems teams to escalate issues beyond Tier I scope.

Helps maintain knowledge base articles and user documentation that promote effective use of college technology resources.

Provides coaching and training to Help Desk staff on communication, troubleshooting steps, and customer service excellence.

Program Innovation

Identifies common problems and recurring service issues; proposes process improvements or technology solutions to reduce incident volume.

Collaborates with academic and administrative departments to understand upcoming needs and plan support strategies.

Participates in discussions related to technology planning, user experience enhancements, and service optimization.

Fiscal Stewardship

Ensures proper documentation of support activity, asset updates, and user interactions in the ticketing system.

Reviews metrics such as ticket volume, response times, and customer satisfaction to guide staffing and workflow adjustments.

Helps implement standard operating procedures for incident intake, triage, escalation, and closure.

Ensures Help Desk hardware, accessories, and peripheral equipment are properly maintained and inventoried.

Organizational Culture

Establish and maintain an atmosphere of respect, responsibility, and responsiveness throughout the span of care.

Organize staff development opportunities with explicit connection to the College's purpose, values, mission, and strategic themes.

Provide technological support for events across the entire organization.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge

Knowledge of Help Desk operations, ticketing workflows, and customer service principles.

Knowledge of basic troubleshooting for Windows, macOS, productivity applications, learning management systems, and account access issues.

Knowledge of ITIL or similar service management best-practice frameworks preferred.

Skills

Skill in communicating clearly and effectively in both written and verbal formats.

Skill in leading teams, mentoring staff, and resolving conflict constructively.

Skill in organizing work and prioritizing responsibilities in a high-volume support environment.

Skill in using collaboration platforms such as Microsoft Teams.

Abilities

Ability to remain calm and solutions-focused in high-pressure or time-sensitive situations.

Ability to analyze problems quickly and determine appropriate escalation paths.

Ability to manage multiple priorities and deadlines effectively.

Ability to build trust and maintain effective working relationships across campus.

Ability to maintain confidentiality and exercise sound judgment.

Ability to work flexible hours as needed during peak support periods or special events.

Physical Requirements

Ability to lift and carry up to 30 pounds.

Occasional standing, walking, or travel across multi-building campus locations.

Occasional non-standard work hours for urgent issues or campus events.

Special Requirements

Valid driver's license (if campus travel is required).

Background check as required by college policy.

QUALIFICATIONS

Education and Experience

Associate’s degree required; bachelor’s degree in information technology, computer science, or a related field preferred.

Minimum of three years of experience in technical support or help desk operations required.

Minimum of one year of supervisory or team lead experience required.

Higher education experience preferred.

Salary Range: $48,815 - $61,019

Application review will begin 7 days after posting *

Open until filled: no

Apply Now

Refine Your Search

service support coordinator jobs in chattanooga, tn

Help Desk Coordinator

Customer Support Coordinator- Chattanooga, TN

Service Support Coordinator

Area Support Coordinator

Service Coordinator

Project Service Coordinator

Inventory Coordinator- Stormwater

Service Support Coordinator

OR Internal Control Coordinator

Service Coordinator / Dispatcher

Patient Care Coordinator

TIDE COORDINATOR- TRAINING AND DEVELOPMENT

Warranty Manager / Homeowner Care Specialist Coordinator

Labor and Delivery Clinical Nurse Coordinator

Education Program Coordinator

CHOICES Care Coordinator - Tennessee Residents only

Point of Care Coordinator

Integrated Care Coordinator (ICC)

Team Coordinator

Service Coordinator / Dispatcher

I want to receive the latest job alert for service support coordinator in chattanooga, tn

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