Job Title: Credit and Collections Coordinator
Location: Chattanooga, TN
Reports to: Accounting Manager
About Grain Craft: Grain Craft is a company that is committed to our team members. We offer generous benefits with a focus on three guiding pillars: Driven With Purpose (We Make Every Day Count), Relationships Are Everything (Meaningful Connections Fuel Our Success), and Right Always Wins (We Never Compromise on Safety, Quality, and Commitment). These pillars are the bedrock of Grain Craft’s high-performance culture. We champion an intensely collaborative and creative environment, a diverse and inclusive culture, and continuous learning and development opportunities for professional growth. Our pillars are real and lived out every day in action, and our mission has never changed.
Grain Craft offers competitive pay and great benefits, including Health, Dental, Vision, Flexible Spending Account, Health Reimbursement Account, Short-term Disability, Long-term Disability, Gym membership reimbursement, Bonuses, 401K with up to 6% matching (vested on Day 1!), Employee and Family Assistance Programs, Company Paid Life and AD&D insurance for employees and family, and several Supplemental Benefit offerings.
SUMMARY:
The Credit and Collections Coordinator is responsible for collection of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.
ESSENTIAL RESPONSIBILITIES:
- Collect past due accounts by conducting collection calls and establishing relationships with customers
- Take ownership of the customer collections
- Provide support to sales and supply chain personnel to control credit exposure, effect timely payment, and minimize risk of customer disputes
- Resolves invalid or unauthorized deductions including return, chargeback, rebate, and invoice deductions by following company deduction procedures
- Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, and claim damages from customers
- Interface directly with customers to develop and implement workout plans to bring their accounts into compliance. This may include researching and addressing customer questions, resolving outstanding issues, providing back-up or past invoices, etc.
- Provide customer service and develop relationships with internal/external customers
- Minimize bad debt risk, maximize accounts receivable collections
- Maintain accurate credit files and collection files. Maintain electronic collection notes for each customer account. Maintain a weekly log of all activities and outcomes for reporting on progress and issues to the Credit/Collection Manager
- Reconcile customer statements/billings and generating credits and rebills
- Participate in major department projects and take an active role in cross-functional teams to assist in driving quality improvements, processes and initiatives
- Communicate credit department and company payment policies
- Actively participates and communicates in a team-based work environment that makes up the Credit Department
- Participate in process improvement projects, and support other management directives as assigned
- Uses decision-making and judgment to determine which accounts are priority accounts to collect, when to follow-up and/or involve Credit Manager/Sales.
- Maintain regular and punctual attendance
- Performs other duties as assigned
NON-ESSENTIAL RESPONSIBILITIES:
- Enters EDI invoices into various customer websites
QUALIFICATIONS:
- Two year degree or equivalent experience in related field
- Minimum of three (3) years of collection experience
- Ability to perform at high levels in a fast paced ever-changing work environment
- Ability to anticipate work needs and follow through with minimum direction.
- Basic accounting knowledge in order to interpret customer financial statements/strengths/weaknesses
- Effective customer service skills
- Effective writing and professional communication skills
- Experience utilizing Microsoft Office, Internet, and other related computer skills
- Ability to work independently, be a self-starter, and energetic.
- Ability to be assertive and organized in collection of past due accounts
- Ability to demonstrate good common sense and sound judgement
- Ability to listen, communicate (written and verbal), excellent grammar, spelling and proofing reading skills, and follow-up effectively with the sales team and customers
LANGUAGE SKILLS:
- Ability to read, analyze, and interpret common readings and contracts. Ability to respond to common inquiries and effectively present information to supervisor and team members.
MATHEMATICAL SKILLS:
- Ability to apply basic algebraic and statistical concepts as needed relating to common job-related tasks.
WORK ENVIRONMENT:
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal working conditions include working in an office environment with minimal travel. This position will be subject to aggressive timetables and project deadlines in the support of challenging sales goals. There will be multiple, competing, high priority activities that must be addressed concurrently.
NOTE: Grain Craft has a ‘hybrid’ work schedule that includes performing work in the office environment and also remotely. This may be subject to change
REASONING ABILITY
- Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of contract language and deal with several basic variables.
PHYSICAL DEMANDS
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
This position is contingent upon successfully passing Grain Craft’s background screening and drug-screening. Grain Craft maintains that we are a drug-free company on all levels.
EEO STATEMENT:
Grain Craft provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying for this job at Grain Craft, you acknowledge and agree to receive communications via text, email, and phone.
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
- Work from home
Experience:
- Netsuite: 1 year (Preferred)
- Collections: 2 years (Required)
Work Location: In person
