Top 166 quality liaison Jobs in chattanooga tn

Automation Analyst
HomeServe USA —Chattanooga, TN
- $82,759.65 - $134,867.58 a year
- Call employer
- Mid-level
- Office
- SQL
Quick Apply
Bilingual Talent Advisor
Surge Staffing —Chattanooga, TN
- $20 - $22 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
Quick Apply
10d
Hamilton County Supportive Housing Team Leader
Helen Ross McNabb Center —Chattanooga, TN
- $17.40 - $19.85 an hour
- Full-time
- Background check
- Clean driving record
- Current TB test
5d
Security Shift Supervisor Healthcare
Allied Universal —Chattanooga, TN
- $18 an hour
- Full-time
- 18 years or older
- Clean driving record
- Customer service
Quick Apply
5d
RN Clinical Director
Hearth Hospice —Chattanooga, TN
- $85,000 - $95,000 a year
- Full-time
- CPR Certification
- Nursing
- RN License
- Health insurance
- Dental insurance
Program Director (RN)
Hearth Hospice —Fort Oglethorpe, GA
- $110,000 - $120,000 a year
- Full-time
- Nursing
- Customer service
- Office
- Health insurance
- Dental insurance
CCSE Elementary Exceptional Education Teacher (K-5) SY 2026-2027
Chattanooga Charter School of Excellence —Chattanooga, TN
- $36,000 - $75,000 a year
- Full-time
- Microsoft Word
- Background check
- School experience
- Health insurance
- Dental insurance
Quick Apply
Lead Electrical Engineer 1 - Nuclear
Sargent & Lundy —Chattanooga, TN
- $118,023 - $180,313 a year
- Full-time
- Hybrid work
- Management
- Bachelor of Science
- Office
- Paid parental leave
- Health savings account
Lead Instrumentation & Controls Engineer 2 - Nuclear
Sargent & Lundy —Chattanooga, TN
- $134,546 - $205,557 a year
- Full-time
- Hybrid work
- Computer Science
- Bachelor of Science
- Engineering
- Paid parental leave
- Health savings account
9d
Experienced Clinical Research Associate - Full-Service
Syneos - Clinical and Corporate - Prod —Tennessee
- $70,100 - $126,100 a year
- Full-time
- Mid-level
- Bachelor's degree
- Team management
- Employee stock purchase plan
- Health insurance
4d
Regional Director of Business Development
Confidential —Tennessee
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
Quick Apply
10d
RN Director of Nursing
Life Care Center of Hixson —Hixson, TN
- Full-time
- CPR Certification
- Nursing
- RN License
Quick Apply
9d
Assistant Director of Nursing (ADON) (Registered Nurse/RN)
Life Care Center of Hixson —Chattanooga, TN
- Full-time
- CPR Certification
- Nursing
- RN License
- Paid holidays
- Disability insurance
Quick Apply
9d
Hamilton County School Based Master's Level Clinic
Helen Ross McNabb Center —Chattanooga, TN
- $50,751 a year
- Full-time
- Bilingual
- Background check
- School experience
5d
Lead Outpatient Coder
Houston Methodist —Tennessee
- Full-time
- Anatomy knowledge
- Writing skills
- English
Supply Chain Coordinator
Komatsu America Corp. —Chattanooga, TN
- $52,740 - $65,930 a year
- Bachelor of Science
- Mid-level
- Experience equivalent to degree accepted
Quick Apply
Regional Marketing Field Coordinator
Lennar —Chattanooga, TN
- Full-time
- Construction site
- Computer literacy
- Bachelor of Science
- Paid parental leave
- Health insurance
Drayage Logistics Account Lead - Customer Operations
SOAR TRANSPORTATION —Chattanooga, TN
- $45,000 - $55,000 a year
- Mid-level
- High school diploma or GED
- Communication skills
Quick Apply
Customer Service Representative
Hanger, Inc. —Chattanooga, TN
- $20 - $23 an hour
- Microsoft Outlook
- 5 years
- Mid-level
Quick Apply
1d
Site Admin Specialist
HomeServe USA Corp —Chattanooga, TN
- Microsoft Excel
- Office
- Conflict management
- Disability insurance
- Health insurance
Quick Apply
10d

I want to receive the latest job alert for quality liaison in chattanooga tn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

quality liaison jobs near chattanooga tn

Customer Service Representative jobs in Chattanooga, TN

Electrical Engineer jobs in Chattanooga, TN

Shift Manager jobs in Chattanooga, TN

Clinical Research Associate jobs in Tennessee

Elementary School Teacher jobs in Chattanooga, TN

Director Of Business Development jobs in Tennessee

Registered Nurse jobs in Chattanooga, TN

Clinical Director jobs in Chattanooga, TN

Medical Sales Representative jobs in Miami, Fl

Customer Service Representative jobs in Aurora, Co

Field Service Engineer jobs in St. Louis, Mo

Work From Home Customer Service jobs in Connecticut

Customer Service Representative jobs in Manchester, Nh

Customer Service Representative jobs in St. Louis, Mo

Customer Service Representative jobs in Buffalo, Ny

Coffee Regional Medical C jobs in Douglas, Ga

Regional Coordinator jobs in Georgia

Regional Coordinator jobs in Orlando, Fl

Regional Coordinator jobs in Connecticut

Regional Coordinator jobs in San Diego, Ca

Automation Analyst

HomeServe USA -
Chattanooga, TN

Quick Apply

Job Details

$82,759.65 - $134,867.58 a year

Qualifications

Automation software
Client relationship development
Client management
Relationship management

Full Job Description

Position Overview:

As the Automation Analyst, you will be a pivotal force in executing business analysis activities for complex, cross-functional, and mission-critical feature delivery, with a specific focus on automation to streamline operations and enhance customer service. Your primary responsibility will be to capture the evolving needs of the business and carefully defining the requirements. You will work daily with the Product Owner(s), the relative Stakeholders and the necessary IT & Telephony teams. This will involve gathering information necessary to model current and future state business processes, documenting business/system requirements, and establishing rules that enable the design and development of solutions focused on automation. This role requires a forward-thinking individual who is excited by the latest technologies and innovations. As an individual you will need to be proactive, self-motivated, and a problem solver.

The Automation Analyst is expected to be a visionary, constantly seeking out and applying the latest technologies and innovations, such as General AI, to drive the digital transformation of business operations and deliver exceptional customer experiences. You will be a role model/mentor for other Automation Analysts within the team, to ensure we are producing high-quality requirements at pace.

Your main goal is feeding the agile scrum team with well-defined and accurately sized work; this will support rapid and consistent delivery to deflect calls away from the contact center, reducing their Average Handle Times (AHT), improve call routing, reducing repeat callers, drive up revenue and improve Save and Sales conversion rates.

Responsibilities:

Apply a broad knowledge of business applications and system software for end-to-end auditing and analysis of key business processes with a focus on identifying opportunities to improve systems availability, reliability, efficiency, performance, and overall service that will lead to direct cost savings.
Work closely with business area liaison or subject matter experts (SME) to scope and determine needs regarding business processes and functionality to draft, finalize, and update business requirements and user stories in alignment with change management procedures, throughout the life of the project.
Work in collaboration with the PO’s to effectively evaluate feature value, technical dependencies, risk, effort to support PI and sprint planning efforts.
Provide advice and support to other less experienced Automation Analysts, acting as a point of contact.
Define and create UAT scenarios using standard methodologies (e.g. use cases, flow charts, etc.); work with business partners and technical staff to assist in problem solving efforts to assure that testing is completed efficiently and timely with high quality outcomes.
Demonstrate understanding of Google Dialogue and effective conversation flows, and associated call analytics tools, to help you to create detailed quality requirements for the enhancement and refinement within conversational AI applications.
Act as a liaison between business units, Application Development, and Application Support staff. Facilitate exceptional communication and knowledge transfer where required to accomplish work more effectively, efficiently, and with increased quality and reliability.
Maintain a level of technical awareness to retain an understanding of emerging and existing technologies and their functional capability.
Utilize business experience and skills to assess and advise on the practicability of alternatives, marrying up technical limitations with operational realities.
Call out risks and proactively mitigate delivery blockers

Essential Functions:

Essential Job Function

% of Time on Function

Automating business processes

35%

Managing the automation demand pipeline

20%

Collaborating with colleagues

30%

Evaluating business processes

15%

Total

100%

Job Requirements:

Bachelor’s degree or equivalent experience preferred.
2-5+ years experience in Business Analysis methodologies and deliverables such as: Business Process Management (BPM), requirements solicitation and documentation (JAD/JAR), Use Cases, ROI analysis, and business case development.
Strong Relationship Management skills; strong client management.
Analytical, inter-personal and presentation skills.
Dynamic individual with the ability to take on multiple initiatives with short timeframes.
Integrate automation workflows into existing business processes and business applications using RPA.
CCBA certification or similar is highly regarded, with additional consideration for candidates possessing in-depth knowledge of the HomeServe industry, its unique processes, and product offerings.
Experience with SQL is a bonus, particularly in the context of analyzing HomeServe business data.
Familiarity with the HomeServe market, competitive landscape, and customer needs is considered an advantage, enabling the candidate to contribute effectively to projects within this domain.

Minimum Physical Requirements:

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Salary Range (Norwalk, CT): $101,150.69 - $134,867.58

Salary Range (Chattanooga, TN): $82,759.65 - $110,346.20

Annual Bonus Potential: 10%

HomeServe USA is an equal opportunity employer.

#HUSA #LI-NM1 #LI-ONSITE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

quality liaison jobs in chattanooga tn

Automation Analyst

Bilingual Talent Advisor

Hamilton County Supportive Housing Team Leader

Security Shift Supervisor Healthcare

RN Clinical Director

Program Director (RN)

CCSE Elementary Exceptional Education Teacher (K-5) SY 2026-2027

Lead Electrical Engineer 1 - Nuclear

Lead Instrumentation & Controls Engineer 2 - Nuclear

Experienced Clinical Research Associate - Full-Service

Regional Director of Business Development

RN Director of Nursing

Assistant Director of Nursing (ADON) (Registered Nurse/RN)

Hamilton County School Based Master's Level Clinic

Lead Outpatient Coder

Supply Chain Coordinator

Regional Marketing Field Coordinator

Drayage Logistics Account Lead - Customer Operations

Customer Service Representative

Site Admin Specialist

I want to receive the latest job alert for quality liaison in chattanooga tn

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected