Top 971 Support professional Jobs in Cheboygan, Mi

Contact Center Team Lead (local only considered)
Renkim Corporation —Michigan
- From $21 an hour
- 8 hour shift
- Remote
- Bilingual
- Customer service
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
Resident Care Professional
The Brook of Cheboygan —Cheboygan, MI
- $16 an hour
- Part-time
- Background check
- High school diploma or GED
- Criminal background check
- Paid holidays
- Health insurance
Quick Apply
Retail Store Manager I
Goodwill Northern Michigan —Cheboygan, MI
- $55,848 - $60,048 a year
- Full-time
- Merchandising
- Mid-level
- High school diploma or GED
Quick Apply
Patient Care Representative
42 North Dental —Great Lakes, MI
- $18 - $22 an hour
- Dental office
- HIPAA
- Entry level
Quick Apply
Personal Lines - Account Manager
The Hilb Group —Cheboygan, MI
- Full-time
- Mid-level
- Administrative experience
- Communication skills
- Paid holidays
- Health insurance
Front Desk Agent
Hotel Investment Services —Mackinac Island, MI
- No experience needed
- Organizational skills
- Communication skills
- On-the-job training
- Employee discount
General Store Associate
Schulte Boutique + Lifestyle —Mackinac Island, MI
- Weekends as needed
- Background check
- Hospitality
- Merchandising
- Paid time off
- Gym membership
Quick Apply
Customer Service Rep
Autore Oil & Propane —Cedarville, MI
- No high school diploma
- Administrative experience
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Experienced Personal Lines Insurance Agent
Superior Insurance Agency of Sault Ste Marie, 3175 I 75 Business Spur —Saint Ignace, MI
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Appliance Delivery Contractors – New Higher Pay Rates | $850 Route Minimum
MAERSK —Michigan
- $5,000 - $7,000 a week
- Contract
- Pass drug screening
- Mid-level
- Team driver
Quick Apply
Licensed Mental Health Therapist
Headway —Michigan
- Up to $120.94 an hour
- Remote
- Private practice
- LMFT
- Licensed Clinical Social Worker
Part Time - Direct Support Professional - McBain
Bay Human Services —Saint Ignace, MI
- Part-time
- 18 years or older
- 11+ years
- No experience needed
- 403(b) matching
- Dental insurance
Store Manager
Team Wireless - Verizon Authorized Retailer —Cheboygan, MI
- $60,000 - $150,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Mentoring
- Paid parental leave
- Paid holidays
Quick Apply
Senior School Lead
CM Schumacher Consulting, LLC —Michigan
- $93,500 - $125,000 a year
- Full-time
- Background check
- School experience
- 3 years
- Paid time off
- Professional development assistance
Quick Apply
8d
Licensed Clinical Social Worker
Headway —Michigan
- Up to $120.94 an hour
- Remote
- Private practice
- Licensed Clinical Social Worker
- Mid-level
CDL Class A OTR Driver + Sign On Bonus
Loblaw Companies Limited —Michigan
- $95,000 a year
- Full-time
- Background check
- No touch freight
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Licensed Mental Health Counselor
Headway —Michigan
- Up to $120.94 an hour
- Remote
- Private practice
- Mid-level
- Master's degree
Quick Apply
CDL A Truck Driver-Midwest Regional/OTR
Xtreme Trucking, LLC —Michigan
- $0.65 - $0.72 per mile
- Owner-operator
- CDL A
- Mid-level
- Passenger ride along program
- Disability insurance
Quick Apply
School Psychologist - Michigan
The Stepping Stones Group —Michigan
- $55 - $75 an hour
- Full-time
- Writing skills
- Mid-level
- Psychology
- Health insurance
- 401(k)
Quick Apply
Pediatric Dentist
Lancaster Pediatric Dentistry —Michigan
- From $350,000 a year
- Dental office
- Doctoral degree
- Mid-level
Quick Apply

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support professional jobs near cheboygan, mi

Contact Center Team Lead (local only considered)

Renkim Corporation
Michigan

Quick Apply

Job Details

Full-time
From $21 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Referral program

Qualifications

Bilingual
French
Computer operation
Customer service
Computer literacy
English
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
Typing

Full Job Description

MUST BE LOCATED IN METRO DETROIT. NO OUT OF STATE APPLICANTS PLEASE. TRAINING IS DONE IN THE OFFICE AND ONE DAY IN OFFICE REQUIREMENT.

Must be available to work 8 am - 8 pm after training. Will work one Saturday a quarter. Serious and qualified candidates only.

RENKIM IS A 100% EMPLOYEE-OWNED COMPANY IN SOUTHGATE, MI. AFTER 1 YEAR OF EMPLOYMENT YOU BECOME AN OWNER AND ARE ELIGIBLE FOR COMPANY STOCK! COME JOIN OUR GREAT TEAM! We provide 15 PTO days in your first year (after 3 months of employment), 7 paid holidays and employer provided life insurance, short & long term disability insurance.

Job Summary:

Plans, directs, communicates and coordinates Contact Center activities in support of Field Service Actions as determined by client/project to ensure that goals or objectives are accomplished within SLA parameters. Provide U. S. and Canadian dealers and customers with prompt and efficient administrative and technical customer support in a professional manner, including processing requests via various contact channels, meeting defined metrics, and documenting incoming calls and web contacts concerning technical and/or administrative requests/issues.

Essential Duties:

· Provides direct specialized support for high profile programs.

· Assists in developing processes unique to Field Service Actions.

· Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for complex to high level issues; consult with Recall Analyst team members as necessary.

· Recommend changes to departmental policies and procedures to improve support services provided to the customer.

· Provide recommendations regarding the resolution of recurring problems. Assist in the formulation of problem-solving techniques for newly discovered issues.

· Using Ford RS&P guidelines aid in developing guidelines for financial and non-financial related damage approval based on specific Field Service Actions.

· Field, manage and provide dealer direction on escalated claiming concern inquiries, such as reopen/close requests or I002 rejections.

· Expert in using various Ford applications, for example FMCdealer, COPS, MMP, GCAMP, OWS and PTS.

· Handles escalated contacts from Agents, Contact Center Manager or client-related requests either written or verbal requests.

· Ensures SLA requirements are met by monitoring real time inbound calls and web contacts.

· Maintains ongoing expert knowledge of all active Ford Contact Center projects. Shared responsibility with Contact Center supervisory personnel to provide coverage of other Contact Center Team Leader’s during period of absences.

· Responsible for enforcing policies and procedures in absence of management personnel.

· Provides new and ongoing Contact Agent training and facilitates in huddles.

· Completes scheduled staff monitoring activities for evaluative and diagnostic purposes using side-by-side review; silent monitoring or inspecting closed web contacts.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Responsible for the direction and coordination of assigned Contact Center Agents and Senior Contact Center Agents.

· Responsibilities include developing other Contact Center Agents or Senior Contact Center Agents, planning, assigning, and directing work.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Hybrid remote work allowed as determined by Supervisor.

· Professional and respectful conduct and communication at all times in the workplace; and at work-related events.

· Sitting for long periods of time.

· Operate standard office equipment

· Able to see monitor and use keyboard/mouse.

· All other duties as assigned by Renkim Management.

Qualifications/Experience:

· Minimum high school diploma required.

· Associated degree desired or 4-6 years call center experience.

· Previous experience supporting customers through phone and email preferred.

· Strong problem solving, troubleshooting experience.

Required Skills/Abilities:

· Capability to read, write and comprehend instructions, short correspondence and memos.

· Ability to read, analyze and interpret general business procedures.

· Experience working in the automotive industry an asset.

· Highly organized, detail oriented and able to thrive in constant-changing environment.

· Ability to understand and communicate technical procedures as related to specific Field Service Actions.

· Exceptional verbal and written communication skills and ability to document troubleshooting reference materials.

· Manage and diffuse internal and external difficult situations.

· Work well with others in a constantly changing team environment.

· Fluent in English required.

· Strong computer and Internet skills.

· Strong Customer Service skills.

· Willingness and ability to quickly learn new processes.

· Ability to troubleshoot.

· Ability to advise and educate agents and customers in a way they can understand. Possess patience to work through technical issues.

· Ability to work with minimum supervision, to multi-task, problem-solve and to prioritize.

· Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40.0 – 50.0 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Shift:

8 hour shift

Education:

High school or equivalent (Preferred)

Experience:

Call Center: 2 years (Required)

Location:

Michigan (Required)

Work Location: Remote

Quick Apply

Refine Your Search

support professional jobs in cheboygan, mi

Contact Center Team Lead (local only considered)

Resident Care Professional

Retail Store Manager I

Patient Care Representative

Personal Lines - Account Manager

Front Desk Agent

General Store Associate

Customer Service Rep

Experienced Personal Lines Insurance Agent

Appliance Delivery Contractors – New Higher Pay Rates | $850 Route Minimum

Licensed Mental Health Therapist

Part Time - Direct Support Professional - McBain

Store Manager

Senior School Lead

Licensed Clinical Social Worker

CDL Class A OTR Driver + Sign On Bonus

Licensed Mental Health Counselor

CDL A Truck Driver-Midwest Regional/OTR

School Psychologist - Michigan

Pediatric Dentist

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