Top 161 Customer experience coordinator Jobs in Cheektowaga, Ny

Family Care Coordinator - On Call, 24 hr shifts
ConnectLife —Williamsville, NY
- $62,353.20 a year
- 8 hour shift
- Microsoft Word
- Customer service
- Office
- Mileage reimbursement
- Dental insurance
Quick Apply
Referral Intake Coordinator - Healthcare Call Center Days/Nights
ConnectLife —Williamsville, NY
- $20.50 an hour
- 12 hour shift
- High school diploma or GED
- Typing
- In-person
- Dental insurance
- 401(k)
Quick Apply
Care Coordinator II
Spectrum Health & Human Services —Buffalo, NY
- $20.08 - $25.60 an hour
- Full-time
- Customer service
- Primary Care
- HIPAA
Quick Apply
Customs Trade Coordinator
FedEx Logistics —Tonawanda, NY
- $18.87 - $26.42 an hour
- Full-time
- Customer service
- Office
- High school diploma or GED
- Paid training
- Health insurance
1d
Medical Concierge Coordinator
Roswell Park Cancer Institute —Buffalo, NY
- From $59,994 a year
- Full-time
- Medical office experience
- Mid-level
- Office
Intake Coordinator
Highmark Inc. —Buffalo, NY
- $19.66 - $27.42 an hour
- Full-time
- Word processing
- HIPAA
- Research
Assistant Housing Coordinator- Clinical Specialist
CCSI —Buffalo, NY
- $35.89 - $38.63 an hour
- Full-time
- Licensed Clinical Social Worker
- Residential
- Driver's License
Assistant Housing Coordinator
CCSI —Buffalo, NY
- $33.14 - $35.89 an hour
- Full-time
- Customer service
- Residential
- Driver's License
Patient Scheduling Coordinator
Maxim Healthcare —Buffalo, NY
- $25 an hour
- Full-time
- Customer service
- Office
- High school diploma or GED
- Profit sharing
- Commuter assistance
Quick Apply
12d
Customer Experience Coordinator
Jim Ando Plumbing, Inc —West Seneca, NY
- $22 - $30 an hour
- Part-time
- Office
- Administrative experience
- Entry level
- Paid training
- Paid holidays
Quick Apply
3d
Customer Account Coordinator
PCB Piezotronics, Inc. —Depew, NY
- $18.32 - $27.00 an hour
- Full-time
- High school diploma or GED
- Data entry
- 1 year
- Health savings account
- Paid holidays
Service Coordinator Associate Health
Catholic Health System —Buffalo, NY
- $19.82 - $29.74 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
Quick Apply
9d
Career Support Coordinator
University at Buffalo —Buffalo, NY
- $52,000 a year
- Full-time
- School experience
- Microsoft Outlook
- No background check
4d
Patient Care Coordinator
Specialty1 Partners —West Seneca, NY
- $20 - $26 an hour
- Monday to Friday
- Dental office
- High school diploma or GED
- Critical & Intensive Care
- Health savings account
- Disability insurance
Quick Apply
Senior Resource Center Coordinator
Roswell Park Cancer Institute —Buffalo, NY
- $62,514 a year
- Full-time
- Mid-level
- Psychology
- Social Work
Amenity Coordinator, The Westin Buffalo
Delaware North —Buffalo, NY
- $20 - $23 an hour
- Weekends as needed
- No high school diploma
- 21 years or older
- Communication skills
- Free parking
- Paid parental leave
8d
Dispatcher / Customer Operations Coordinator at Frank's Mr. Plumber
HireAligned —Tonawanda, NY
- From $25 an hour
- Weekends as needed
- Mid-level
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Shipping & Receiving Coordinator
VIA VISUALLY IMPAIRED ADVANCEMENT —Buffalo, NY
- $23.75 - $28.25 an hour
- Full-time
- Mid-level
- Forklift
- High school diploma or GED
Quick Apply
Deduction Processing Coordinator
Rosina Food Products Inc —Cheektowaga, NY
- $23 - $25 an hour
- Full-time
- Office
- Administrative experience
- High school diploma or GED
Quick Apply
Membership and Database Coordinator
Buffalo Museum of Science —Buffalo, NY
- From $22 an hour
- Weekends as needed
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
4d

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Family Care Coordinator - On Call, 24 hr shifts

ConnectLife -
Williamsville, NY

Quick Apply

Job Details

Full-time
$62,353.20 a year

Benefits

Mileage reimbursement
Dental insurance
401(k)
Vision insurance
Life insurance
Referral program
Pet insurance

Qualifications

Microsoft Word
Bereavement support
Confidential information handling
Customer service
Word embeddings
Driver's License
Working with families
Quality data entry

Full Job Description

ConnectLife helps people help others. As a federally designated not-for-profit organ procurement organization and community blood bank, we save and enhance lives through organ, eye, tissue and blood donation.

Family Care Coordinator

Job Summary

Responsible for the discussion of organ and tissue donation with potential donor families. Actively participates in authorization, informing families of donor designation, and providing support to donor families, ConnectLife staff, and hospital staff throughout the donation process. Assure compliance with ConnectLife Family Services policies and protocols. Provides high quality aftercare, follow up and support services to donor families with attention to detail. Helps plan and carry out programs, events, and projects for donor families.

Salary
Exempt

$62,353.20 annually

Schedule:

Full-Time
In a 12 day pattern, responsible for 24 hour, on-call shifts designated as Primary or Backup
Primary days are in the office for 8 hours pending organ case activity and remaining on call the remainder of the shift; Backup would assist as needed

Education Requirements:

Bachelor’s degree in a related field required. In Lieu of degree, relevant experience may be considered.

Experience:

One year experience with families or individuals during time of grief required.
Strong empathetic verbal and written communication skills

Knowledge, Skills, and Abilities:

Must have excellent interpersonal skills, including written and verbal communication.
Must be able to work under pressure while maintaining a high degree of accuracy and emotional control.
Must be adaptable and flexible to change with a continuous focus on customer service.
Must have patience in making decisions and dealing with confidential information.
Proficiency in Microsoft Word and data entry required.
Must have a professional appearance and demeanor.
Must have a valid NYS Drivers license and reliable transportation. Travel required.

Essential Job Functions:

Takes on call duty assigned to ensure the timely discussion of organ and tissue donation with potential donor families.
Works in close collaboration with hospital staff and ConnectLife staff during the evaluation phase of potential organ donors.
The Family Care Coordinator will ensure that effective huddling occurs to determine the best time to offer the families opportunity for donation.
Works with donor families to help them in understanding and accepting the diagnosis of death as described by the Physician.
Determines whether families are interested in organ and/or tissue donation and guides them through the authorization process.
Responsible to work with the key hospital staff to build close cooperative relationships which will result in the most optimal support of the donor family.
Mentor other ConnectLife staff in the donation process.
Forward correspondence from donor families and/or recipients.
Advocates for donation while being responsive to individual family circumstances and utilizes Dual Advocacy Approach model.
Ensure aftercare activities are performed according to ConnectLife and regulatory policies and guidelines.
Develop and facilitate initiatives for donor families.
Provides initial aftercare support by utilizing community resources to assist families following the donation process.
Assist with special projects related to hospital and community donation awareness.
Responsible for creating, identifying, and organizing bereavement materials and resources.
Participates in continuing education events and makes a proactive effort to stay informed regarding changes in the field e.g., donation, donor families, grief and loss, traumatic loss.
Participates in cross-departmental meetings and conferences regarding programs or support services for donor families.
Keep electronic medical records up to date with accurate contact information for donor families and document all family interactions according to Family Services policies.
Provide Family Services department with preparation and distribution of mailings.

What We Offer

Health Insurance
Employer Sponsored Dental & Vision insurance
Employer Sponsored Life insurance
Paid vacation & sick time on a accrual basis beginning on day 1
401(k) after one year of service with 3% employer contribution
Employee Referral Bonuses
Mileage Reimbursement
Pet insurance
And more!

Quick Apply

Refine Your Search

customer experience coordinator jobs in cheektowaga, ny

Family Care Coordinator - On Call, 24 hr shifts

Referral Intake Coordinator - Healthcare Call Center Days/Nights

Care Coordinator II

Customs Trade Coordinator

Medical Concierge Coordinator

Intake Coordinator

Assistant Housing Coordinator- Clinical Specialist

Assistant Housing Coordinator

Patient Scheduling Coordinator

Customer Experience Coordinator

Customer Account Coordinator

Service Coordinator Associate Health

Career Support Coordinator

Patient Care Coordinator

Senior Resource Center Coordinator

Amenity Coordinator, The Westin Buffalo

Dispatcher / Customer Operations Coordinator at Frank's Mr. Plumber

Shipping & Receiving Coordinator

Deduction Processing Coordinator

Membership and Database Coordinator

I want to receive the latest job alert for customer experience coordinator in cheektowaga, ny

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