Top 8 Client manager commercial landscaping Jobs in Chesapeake Va

Client Manager - Commercial Landscaping
James River Grounds Management, LLC —Chesapeake, VA
- $65,000 - $75,000 a year
- Full-time
- Computer literacy
- Writing skills
- Mid-level
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Client Manager - Commercial Landscaping
James River Grounds Management —Chesapeake, VA
- Full-time
- Background check
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
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Area Manager
ENVIROLINK INC —Moyock, NC
- 8 hour shift
- Basic math
- English
- CDL
Sports Field Manager 3088-70
HES Facilities —Suffolk, VA
- $60,000 - $75,000 a year
- Full-time
- Schematics
- 5 years
- Basic math
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Client Manager - Commercial Landscaping
James River Grounds Management, LLC —Chesapeake, VA
Bachelor’s degree in business or a related field preferred. Must have 3-5 years of experience in operations, customer service, customer relations, or related…
$65,000 - $75,000 a year
Quick Apply
Client Manager - Commercial Landscaping
James River Grounds Management —Chesapeake, VA
Bachelor’s degree in business or a related field preferred. Must have 3-5 years of experience in operations, customer service, customer relations, or related…
Quick Apply

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Business Development Manager
Yardmaster, Inc. —Blacklick, OH
*Requirements:* Valid driver’s license and insurable driving record. *Maintain pipeline discipline:* Log activities, leads, and opportunities in the CRM with…
$65,000 - $80,000 a year
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Production Manager
Yellowstone Landscape —Reynoldsburg, OH
As Production Manager, you’ll feel right at home in your “field” office being always on the go; checking in on your crews and meeting with clients to ensure…
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client manager commercial landscaping jobs near chesapeake va

Client Manager - Commercial Landscaping

James River Grounds Management, LLC -
Chesapeake, VA

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Job Details

Full-time
$65,000 - $75,000 a year

Qualifications

Computer operation
Customer communication
Confidential information handling
Writing skills
Workplace dispute resolution
High school diploma or GED
Computer skills
Landscaping

Full Job Description

Client Manager

Job Overview:

This position is responsible for developing and maintaining successful relationships with clients that support the goals for renewal, retention, growth and profitability. Client Managers work in tandem with production staff to ensure that jobs are delivered safely, efficiently and in accordance with the company’s standard for quality. Client Managers evaluate the performance of Service Level Agreements, quality levels and financials within their accounts. They will own the client relationship and will serve as the primary point of contact for assigned clients. This position will report directly to the Branch Manager.

Essential Functions and Responsibilities:

Maintains relationship and direct communication with all levels of client organizations to ensure high quality and service expectations are met.
Assists in developing and implementing account-specific vision, strategies, and creative solutions. Monitors and manages account profitability and drives retention and growth of contract business.
Acts as primary escalation responsibility for client concerns by proactively assisting in resolving issues with customer service when needed.
Conducts regular business reviews with clients to assess expectations (to be documented) as well as each maintenance team’s performance to incorporate goals pertaining to quality, maintenance functions, and personnel development.
Identifies, estimates and presents opportunities for new business and enhancements.
Monitor the implementation of approved work orders (Irrigation, Mulch, Turf Care and Seasonal Color).
Works in tandem with business development staff to achieve branch sales goals through referrals and generates sales opportunities within Client portfolios.
Effectively manages and completes the client transition from the Sales Team to the Operations Team.
Ensures familiarity with each job’s specifications that each account has a solid communication plan in place and that it is administered successfully. Communicates with production staff daily on schedules for work on all jobs and assists in prioritizing work.
Provides client feedback to the Operations Team in a manner that allows the Operations Team to effectively facilitate change / corrective action.
Partners with Project Management in organizing and implementing Client requests and operational procedures on property sites, and schedules regular meetings with Supervisors & Team members to communicate plans and ensure proper and timely billing.

KPI’s:

Portfolio retention 90% or greater
Management capacity of $1.5M or better
Communication plans are actively worked and shared with production team
Positive scores on client surveys
Enhancement revenue at a minimum of 30% of portfolio
Consistent source of lead generation and referral business to sales team
Positive teamwork with production staff
Enhancement and Contract sales meet or exceed individual goals set by client manager and branch manager.

Minimum Qualification:

Minimum of a high school diploma or GED.
Bachelor’s degree in business or a related field preferred
Must have 3-5 years of experience in operations, customer service, customer relations, or related field.
Must be able to travel to and from Company office and client locations, with the ability to attend after hours events when necessary (board meetings, networking events).
Must be able to demonstrate excellent accountability as this position has authority to initiate actions and make decisions within established precedents and practices with regular managerial direction and review.
Must be able to demonstrate excellent judgment as the incumbent’s decisions directly impact operating costs and indirectly influence client retention and future contract awards.
Must be familiar with all operational concepts, practices, and procedures with the ability to identify and sell landscape enhancements
Must possess and demonstrate excellent interpersonal and conflict resolution skills with the ability to negotiate
Must possess and demonstrate exceptional oral and written communication skills, with competency in business writing.
Must be able to maintain appropriate confidentiality.
Must represent Company in a positive and professional manner at all times.
Highly organized with great follow up abilities
Excellent computer skills

Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling 1-833-222-3066. We partner with the Department of Homeland Security/U.S. Customs and Immigration Service to e-Verify all newly hired employees.

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client manager commercial landscaping jobs in chesapeake va

Client Manager - Commercial Landscaping

Client Manager - Commercial Landscaping

Area Manager

Sports Field Manager 3088-70

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