theWit Hotel, a dynamic destination within the Hilton Brand, stands at the intersection of sophistication, creativity, and exceptional hospitality in the heart of downtown Chicago. We are seeking an engaging and polished Guest Service Agent who embodies refined service and genuine warmth to join our distinguished front office team.
About the Position
We are seeking a dedicated and enthusiastic Bellman to join our hospitality team. The ideal candidate will play a crucial role in enhancing our guests' experience by providing exceptional customer service and support during their stay. As a Bellman, you will be the first point of contact for guests, ensuring they feel welcomed and valued from the moment they arrive at our hotel or resort.
Essential Duties and Responsibilities
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Greet guests upon arrival and assist with luggage handling to their rooms.
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Provide information about hotel amenities, services, and local attractions.
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Assist guests with check-in and check-out processes at the front desk as needed.
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Maintain cleanliness and organization of the lobby and entrance areas.
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Respond promptly to guest requests, ensuring a high level of customer satisfaction.
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Collaborate with other hotel staff to ensure seamless service delivery.
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Perform night audit duties when required, ensuring accurate reporting of daily activities.
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Handle phone inquiries with professionalism, demonstrating excellent phone etiquette.
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Assist in maintaining inventory of supplies and equipment related to guest services.
Qualifications
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Previous experience in hotel management or hospitality is preferred.
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Strong customer service skills with a friendly and approachable demeanor.
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Ability to work flexible hours, including nights and weekends as needed.
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Excellent communication skills; bilingual or multilingual abilities are a plus.
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Familiarity with front desk operations and night audit procedures is advantageous.
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Ability to lift heavy luggage and stand for extended periods.
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A proactive attitude towards problem-solving and guest relations.
Nice-to-haves
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Experience in a luxury hotel environment.
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Knowledge of hotel management software and systems.
Physical Requirements
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Frequently lift, carry, push, or pull up to 50 pounds.
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Stand and walk for extended periods throughout the shift.
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Bend, stoop, kneel, climb stairs, and reach overhead frequently.
Compensation and Benefits
We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees. Our offerings include:
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Medical Plans: Choice of three plans to meet your healthcare needs.
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Dental Plans: Two options for dental coverage.
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Vision Insurance: Coverage for routine eye care and eyewear.
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Paid Time Off (PTO): To support work-life balance.
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Accident/Hospital Indemnity/Critical Illness plans (new for 2026).
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401(k) Retirement Plan: Plan for your future with employer contributions.
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Flexible Spending Account (FSA): Pre-tax savings for healthcare and dependent care expenses.
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Life and AD&D Insurance: Employer-provided coverage with additional voluntary options.
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Short-Term Disability (STD): Employer-provided coverage to support you during temporary disability.
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Voluntary Long-Term Disability (LTD): Additional protection for extended disability.
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Commuter Benefits: Save on transit and parking expenses.
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Pet Insurance: Options to support your furry family members.
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Hilton travel discounts and employee room rates worldwide
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Career growth and training opportunities
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Access to wellness programs and employee appreciation events
Please note that eligibility for certain benefits may vary depending on your employment status. Detailed information, including plan summaries and enrollment instructions, will be provided during onboarding or upon request. This summary complies with applicable state laws and is subject to change based on legislative updates or company policies.
E-Verify Participation:
theWit Hotel participates in the U.S. Department of Homeland Security E-Verify program to confirm the employment eligibility of all newly hired employees.
Equal Employment Opportunity:
theWit Hotel and ROOF on theWit are proud to be Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other protected characteristic under applicable law.
