Top 316 Contact center Jobs in Chicago, Il

Healthcare Customer Service Representative
Wolcott, Wood and Taylor Inc. —Chicago, IL
- $22 - $24 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
12d
Home Warranty Claims Specialist (Customer Service)
Guard Home Warranty —Lisle, IL
- $21 - $22 an hour
- Full-time
- Computer literacy
- US work authorization
- Typing
- Paid training
- Health insurance
Quick Apply
14d
Front Desk & Call Center Representative
Vision Medical Research —Orland Park, IL
- $32,500 a year
- Full-time
- No experience needed
- Recruiting
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
3d
Call Center Representative/BDC Representation
Currie Chevrolet Motors —Forest Park, IL
- $15 - $20 an hour
- 8 hour shift
- Computer literacy
- Pass drug screening
- Driver's License
- Paid training
- Health savings account
Quick Apply
Licensed Insurance Sales Representative (Remote / Home-Based)
Allstate —Chicago, IL
- $18 an hour
- Weekends as needed
- Remote
- Computer literacy
- High school diploma or GED
- US work authorization
- Paid training
- Dental insurance
Dispatcher
WEC Energy Group (WEC) —Chicago, IL
- $32.90 - $49.35 an hour
- Overtime
- Mid-level
- 3 years
- High school diploma or GED
5d
Support Specialist (Chat, Emails, Calls) Remote
Inspira Financial Trust, LLC —Oak Brook, IL
- $18.50 an hour
- Monday to Friday
- Remote
- Bachelor's degree
- No degree
- Typing
- Paid training
- Commuter assistance
Call Center/Patient Service Representative
TCA Health Inc. —Chicago, IL
- $17 - $22 an hour
- Part-time
- Spanish
- HIPAA
- English
Quick Apply
Call Center Specialist- R&W (Remote)
Inspira Financial Trust, LLC —Oak Brook, IL
- $18.50 an hour
- 8 hour shift
- Remote
- Bilingual
- Microsoft Office
- No degree
- Paid training
- Health savings account
Customer Experience Specialist
The Chicago Housing Authority —Chicago, IL
- $60,000 - $65,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Organizational skills
- Disability insurance
- Health insurance
5d
Member Care Representative - Inbound Call Center
Alliant Credit Union —Chicago, IL
- $22 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- Entry level
- Paid parental leave
- Paid holidays
Quick Apply
Contact Center Agent
Chicago Lighthouse for People Who Are Blind or Visually Impaired —Chicago, IL
- $18.50 an hour
- Part-time
- Spanish
- Computer literacy
- English
- Paid holidays
- 401(k) matching
Quick Apply
6d
Patient Experience Coordinator (Call Center)
SpaDerma —Chicago, IL
- $19 - $22 an hour
- Full-time
- Google Workspace
- Sales
- High school diploma or GED
- Wellness program
- Health insurance
Quick Apply
Part-Time Patient Care Coordinator Call Center
Chicago ENT —Chicago, IL
- $18 - $22 an hour
- Part-time
- Spanish
- English
- Windows
- Disability insurance
- Health insurance
Quick Apply
12d
HVAC Call Center Representative
Johnstone Supply | The Huestis-Meyers Group —Crestwood, IL
- $22 - $26 an hour
- Organizational skills
- Communication skills
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Dispatcher
WeDriveU —Chicago, IL
- $24 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Commuter assistance
- Paid holidays
Quick Apply
Remote Customer Service Representative
Annuity Health Holdings LLC —Westmont, IL
- $16 - $23 an hour
- Remote
- Computer literacy
- High school diploma or GED
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
Customer Service Representative III
Strategic Data Systems —Chicago, IL
- $25 - $31 an hour
- Part-time
- Mid-level
- Typing
- In-person
- Dental insurance
Quick Apply
4h
Contact Center Team Lead
Chicago Lighthouse for People Who Are Blind or Visually Impaired —Chicago, IL
- $20 an hour
- Full-time
- HIPAA
- English
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Call Center Remote Customer Service Representative
VIMO INC —Clarendon Hills, IL
- $17 - $19 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Health insurance
Quick Apply

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Healthcare Customer Service Representative

Wolcott, Wood and Taylor Inc. -
Chicago, IL

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Job Details

Full-time
$22 - $24 an hour
12 days ago

Qualifications

High school diploma or GED
Data interpretation

Full Job Description

Job Title: SBO Customer Service Specialist

Healthcare Customer Service Experience Preferred and Bilingual is a preference.

Reports to: Director of SBO

Position Summary:

The Self-Pay Billing Office (SBO) & Customer Service unit is responsible for responding to all incoming inquiries from patients, departments, various billing agencies and other external inquiries. The representative in this team has frequent contact with patients, Patient Financial Services staff, clinic and hospital staff and management, and managers, as well as billing and professional fee and collection services vendors.

The SBO Customer Service Specialist has a thorough knowledge of WWT & UI Health insurance contracts as the unit deals regularly with complex policy and procedural issues that involve contract compliance regarding HMO, PPO and government payers. Negotiates prompt payment discounts, sets up payment plans according to departmental guidelines, and has a working knowledge of the organization’s discount and charity policy. Provides relevant information to mitigate escalation and 2nd level disputes.

This position will process all customer service inquiries and follow-ups with quality, compassion and assertiveness. Performs analysis to take appropriate action on information or documents received. Meets WWT & UI Health guidelines, government and HIPAA policies and procedures by utilizing multiple databases and applications. Applications and Databases consist of: Epic, DataArk (McKesson), Availity, MEDI, On-BaseMS Outlook, MS Excel, MS Word, Medicare Connex, One Source and other payer websites.

Essential Duties and Responsibilities:

Handles all customer service in-bound call queues for collections, payments, and disputes
Ensure service levels are met and abandonment rates and RONAs are kept to a min.
Answers patient concerns regarding the balance inquiries, itemized bill requests and questions about their statements.
Assist patients with understanding their balance of statements and provide the available payment option that best suits their needs.
Provides first level financial assistance screening for patients that may qualify for Medicaid coverage or charity care including creating cases for FCMU follow up.
Updating patient demographics such insurance coverage, address, employer or covered member information.
Prepares accounts for resubmission of claims to insurance payers when applicable.
Initiates, route and follow-up on patient disputes regarding charges or coding issues based on workflows.
Ensures accurate billing practices on patient accounts were applied
Resolves operational statement hold reasons such as missing address or zip code, credit balances, unbilled coverages, etc.
Research and resolve a minimum of 25 accounts or guarantor accounts daily from WQ’s for DNBI, Fin. Assist screening, coverage changes, etc.
Responds to patient inquiries/concerns received by telephone or mail within 48 hours not to exceed 30 days of receipt.
Clarifies understanding of the inquiry/concern, determines the appropriate course of action, initiates and/or completes appropriate action, resolves patient complaints and does appropriate customer service recovery when required.
Research and processes accounts subject to bankruptcy regulations or legal actions.
Running individual time log reports to ensure effective time management and efficiency.
Other duties as assigned

Knowledge, Skills & Abilities

Previous call center or customer service experience in the medical field required.
Working knowledge of Epic is preferred.
Demonstrate an in-depth understanding of all aspects of billing procedures consistent with those performing insurance follow-up activities both hospital and professional billing environment
Working knowledge of insurance billing requirements, UB04 and HCFA 1500 claim forms, EOBs, Workers’ Compensation, Personal Injury, HMOs, PPOs, MCO, Medicare, Medicaid and compliance program regulations.
Basic understanding of CPT, ICD, DRG, and HCPC codes.
Excellent interpersonal, verbal, and written communication skills
Ability to demonstrate cultural sensitivity and a respectful, courteous and professional manner in all interactions
Ability to balance assertiveness with compassion, empathy and patience for the patient and others
Ability to effectively handle difficult customer situations on the phone and de-escalate the situation.
Critical thinking and use good judgment in decision making.
Good analytical and organizational skills
Motivated individual with a positive outlook and exceptional work ethic
Ability to consistently follow direction, processes and written procedures
Thorough knowledge of computer operation, keyboard functions, calculator, copier and fax machine operation with standard keyboard skills
Computer software skills (i.e. Microsoft Applications and E-mail, etc.)
Thorough understanding of HIPAA rules and regulations
Bi-lingual Spanish-speaking a preferred not required
Self-starter with strong sense of ownership, assertive follow-through and orientation toward results.

Education/Experience:
High School diploma or equivalent required. Experience should demonstrate expert level knowledge of analyzing and resolve complex problems in a quick and effective manner. Must have the ability to analyze and interpret data, good problem-solving skills and initiative. Experience should also demonstrate the use of effective communication skills with patients and staff; demonstrate proper telephone techniques and etiquette; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits teamwork skills to positively acknowledge and recognize other colleagues and uses personal experiences to model and teach within organizations standards.

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Refine Your Search

contact center jobs in chicago, il

Healthcare Customer Service Representative

Home Warranty Claims Specialist (Customer Service)

Front Desk & Call Center Representative

Call Center Representative/BDC Representation

Licensed Insurance Sales Representative (Remote / Home-Based)

Dispatcher

Support Specialist (Chat, Emails, Calls) Remote

Call Center/Patient Service Representative

Call Center Specialist- R&W (Remote)

Customer Experience Specialist

Member Care Representative - Inbound Call Center

Contact Center Agent

Patient Experience Coordinator (Call Center)

Part-Time Patient Care Coordinator Call Center

HVAC Call Center Representative

Dispatcher

Remote Customer Service Representative

Customer Service Representative III

Contact Center Team Lead

Call Center Remote Customer Service Representative

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