Top 51 Principal developer it Jobs in Chicago, Il

Software Support Engineer
Confidential —Orland Park, IL
- $60,000 - $65,000 a year
- Full-time
- Azure
- Research
- Mid-level
Quick Apply
8d
Cloud Engineer
AAOS —Rosemont, IL
- $102,000 - $125,000 a year
- Hybrid work
- Computer Science
- 5 years
- System design
Quick Apply
IT Systems Integration Developer
Camping World —Chicago, IL
- $91,800 - $140,700 a year
- Weekends as needed
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Paid parental leave
- Health insurance
Quick Apply
Cloud Engineer (AWS)
Contact Government Services, LLC —Chicago, IL
- $99,008 - $134,368 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
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Senior Cloud Engineer (Chicago)
DV Trading —Chicago, IL
- $210,000 - $350,000 a year
- 5 years
- Mentoring
- Organizational skills
- Health savings account
- AD&D insurance
Cloud Engineer, Senior
Sentinel —Downers Grove, IL
- $120,000 - $140,000 a year
- Full-time
- Remote
- Background check
- Azure
- Customer service
- Disability insurance
- Health insurance
Senior .NET Full Stack Developer - Information Technology
United Airlines —Chicago, IL
- $112,480 - $146,540 a year
- Full-time
- Computer Science
- Java
- SQL
- Paid holidays
- Disability insurance
Cloud Engineer (Remote)
Inspira Financial Trust, LLC —Oak Brook, IL
- $92,000 - $114,000 a year
- Remote
- Computer science
- Computer Science
- Research
- Health savings account
- Paid holidays
5d
Principal Software Engineer – ITSM Process Automation & AI
Humana —Chicago, IL
- $156,600 - $215,400 a year
- Full-time
- Remote
- Azure
- Java
- Bachelor's degree
- Paid parental leave
- Paid holidays
Mainframe Developer
Capgemini —Chicago, IL
- $90,000 - $96,665 a year
- Full-time
- AWS
- Agile
- In-person
- Paid holidays
- Disability insurance
12d
Senior Cloud Engineer (Remote)
DV Trading —Chicago, IL
- Remote
- 5 years
- AWS
- Mentoring
Quick Apply
Lead Mainframe Developer
Genpact —Chicago, IL
- Temporary
- 8 years
- SQL
- Organizational skills
Level III Software Support Engineer
First American Bank —Elk Grove Village, IL
- $100,000 - $120,000 a year
- Full-time
- Computer science
- Azure
- 6 years
Staff Software Engineer, Cloud Infrastructure
Ripple —Chicago, IL
- $196,000 - $245,000 a year
- Full-time
- Azure
- Office
- AWS
- Health insurance
- Cell phone reimbursement
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Senior Director, Software Engineer - Card Partnerships
Information Technology Senior Management Forum —Chicago, IL
- $286,200 - $359,300 a year
- Email
- 7 years
- Java
- Master's degree
- Health insurance
4d
Mainframe Developer
Capgemini Sogeti —Chicago, IL
- $90,000 - $96,665 a year
- Full-time
- AWS
- Agile
- In-person
- Paid holidays
- Disability insurance
12d
M365 Cloud Engineer - US Only, GCC High
Proven Business Systems LLC —Tinley Park, IL
- $125,000 - $140,000 a year
- Full-time
- SharePoint
- Senior level
- Commercial
- Paid parental leave
- Health savings account
Principal Cloud Engineer - DevOps/Infrastructure
Resultant —Chicago, IL
- Full-time
- Remote
- DevOps
- HIPAA
- English
Quick Apply
8d
Senior Mainframe Systems Programmer - Automation
Ensono —Downers Grove, IL
- $85,000 - $148,000 a year
- Full-time
- Computer Science
- Bachelor of Science
- System design
- Wellness program
- AD&D insurance
Quick Apply
DevOps Cloud engineer
Robotics Technologies —Chicago, IL
- 6 years
- DevOps
- US work authorization

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principal developer it jobs near chicago, il

Software Support Engineer

Confidential
Orland Park, IL

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Job Details

Full-time
$60,000 - $65,000 a year
8 days ago

Qualifications

Implementing network security protocols
Content creation for technical audiences
Meraki
Research
Windows
Network infrastructure
Network setup
User training (technical support)
Customer engagement
Networking equipment (troubleshooting support)
Customer support
VPN management
Online help documentation
Desktop administration

Full Job Description

Software Support & IT Engineer

Custom Tax Software for Small Businesses & Tax Professionals Full-time On-site IT / Customer Support

About the Role

We build custom tax software used every day by small businesses and tax professionals, and we're looking for a hands-on Software Support & IT Engineer to be the frontline of technical assistance for our customers and the backbone of IT for our office.

In this role you'll become a deep expert in how our software works, help customers get the most out of it, and create the tutorials, FAQs, and videos that make it easy to learn. You'll also dig into tricky issues on your own, write clear documentation, use modern AI tools to speed up routine support work, and keep our office network running smoothly. It's an ideal role for someone who loves solving problems, communicating clearly, and owning the customer experience end to end.

What You'll Do

Support our customers. Deliver prompt, friendly, and effective technical support to small businesses and tax professionals using our proprietary tax software, by phone, email, and ticketing system.
Know our software inside and out. Develop a deep understanding of how our applications work and how customers use them, so you can answer questions accurately and resolve issues with confidence.
Troubleshoot the software. Diagnose and resolve issues in our proprietary applications, identify root causes quickly, and walk customers through clear solutions.
Research the hard problems. Investigate unclear or undocumented issues independently — reproducing problems, testing theories, and finding answers even when there's no direct help from engineering.
Create tutorials, FAQs, and videos. Build and maintain step-by-step tutorials, how-to guides, FAQs, and video walkthroughs that help customers learn the software and help themselves, reducing repeat tickets.
Automate support with AI. Use AI tools to draft responses, summarize tickets, build help content, and automate repetitive support tasks, continually improving how we work.
Set up and maintain the office network. Build, configure, and maintain the local office network — LAN/WAN, TCP/IP, DNS, VPN connectivity, Wi-Fi, and firewall management (including Meraki) — and troubleshoot connectivity issues as they arise.
Manage desktops and devices. Handle desktop support such as software installation, configuration, and updates, and manage computer and mobile device assets for the team.
Collaborate across teams. Work with engineering, product, and operations to escalate and resolve issues efficiently while keeping users informed throughout the process.

What You Bring

Proven experience in technical or customer support, with a strong grasp of software troubleshooting and customer service.
A genuine ability to learn complex software quickly and explain it simply to non-technical users.
Strong research and problem-solving skills — the drive to investigate unclear issues and find answers on your own.
Excellent written and verbal communication, including the ability to create clear tutorials, FAQs, and video content.
Working knowledge of Windows and basic networking (TCP/IP, DNS, LAN/WAN, VPNs, and firewalls, including Meraki), with the ability to set up and maintain a small-office network.
A customer-first mindset and the ability to stay organized and calm in a fast-paced environment.

Nice to Have

A college degree.
Experience using AI assistants such as Claude or Gemini to automate or accelerate support work.
Familiarity with cloud platforms, particularly Microsoft Azure and Amazon AWS.
Exposure to the tax, accounting, or financial software space.
Experience creating customer-facing documentation, knowledge-base articles, or tutorial videos.

Pay: $60,000.00 - $65,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

principal developer it jobs in chicago, il

Software Support Engineer

Cloud Engineer

IT Systems Integration Developer

Cloud Engineer (AWS)

Senior Cloud Engineer (Chicago)

Cloud Engineer, Senior

Senior .NET Full Stack Developer - Information Technology

Cloud Engineer (Remote)

Principal Software Engineer – ITSM Process Automation & AI

Mainframe Developer

Senior Cloud Engineer (Remote)

Lead Mainframe Developer

Level III Software Support Engineer

Staff Software Engineer, Cloud Infrastructure

Senior Director, Software Engineer - Card Partnerships

Mainframe Developer

M365 Cloud Engineer - US Only, GCC High

Principal Cloud Engineer - DevOps/Infrastructure

Senior Mainframe Systems Programmer - Automation

DevOps Cloud engineer

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