Top 9 Senior helpdesk Jobs in Chicago, Il

IT Technical Support Specialist, Senior
Lawson Products —Chicago, IL
- $73,400 - $88,040 a year
- Weekends as needed
- Computer science
- Computer Science
- Research
- Paid holidays
- Health insurance
6d
Senior IT Specialist
Shoreline Marine Company —Chicago, IL
- $95,000 - $110,000 a year
- Weekends as needed
- Google Workspace
- Office
- Windows
SENIOR DIRECTOR OF ADVANCEMENT INFORMATION SERVICES & REPORTING
Loyola University Chicago —Chicago, IL
- $140,000 - $155,000 a year
- Full-time
- Microsoft Access
- 5 years
- Computer literacy
Sr. System Administrator
HARRIS & HARRIS LTD —Chicago, IL
- $100,000 - $120,000 a year
- Call employer
- Customer service
- HIPAA
- 3 years
- Travel reimbursement
- Commuter assistance
Quick Apply
Senior Business Analyst – (Finance + ERP) Local to IL
Sonoma Consulting Inc. —Rosemont, IL
- Computer Science
- Inventory management
- 5 years
Quick Apply
HRIS - Absence Management Senior Associate
Grant Thornton —Chicago, IL
- $76,000 - $114,000 a year
- Full-time
- Oracle
- Office
- Bachelor's degree
- Paid jury duty
- Parental leave
9d
Sr. IT Help Desk Analyst
Knowles —Itasca, IL
- $80,000 - $90,000 a year
- Computer science
- 6 years
- Microsoft Outlook
Quick Apply
Senior Microsoft Windows Field Deployment Technician
MKS2 Technologies —Chicago, IL
- $60,000 - $70,000 a year
- Weekends as needed
- Computer science
- Computer Science
- 5 years
Quick Apply
Senior IT Systems Engineer
Energy CX —Chicago, IL
- From $110,000 a year
- Google Workspace
- DevOps
- System design
- AD&D insurance
- Disability insurance
Quick Apply

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Senior IT Services Specialist
Power Construction —Chicago, IL
Power Construction is seeking an experienced IT professional to lead end-user support and service delivery across corporate and field environments.
$80,000 - $105,000 a year
Senior IT Specialist
Shoreline Marine Company —Chicago, IL
Provide Tier 1–3 technical support to end-users across hardware, software, and network issues — via phone, email, and in person.
$95,000 - $110,000 a year

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IT Technical Support Specialist, Senior

Lawson Products -
Chicago, IL

Apply Now

Job Details

Full-time
$73,400 - $88,040 a year
6 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Endpoint Security
Knowledge management
Mobile device support
Network hardware support
IT user and group management
Productivity software support
Desktop (troubleshooting support)
Computer management
Remote access software
Malware removal support
Desktop applications
Mobile device management
Telecommunication
Productivity software
VPN management
Desktop administration
Associate's degree

Full Job Description

Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed.

We’re looking for a Senior Technical Support Specialist responsible for ensuring proper IT technical support, allowing end users to accomplish their business tasks. This role supports local and remote PC and mobile hardware and software, via direct or remote contact with the hardware and/or the end user, as well as performing network system administration. This position serves as the second-level escalation support to a third-party outsourced first-level helpdesk.

Our corporate headquarters is located in Chicago, IL. This role operates on a full-time work model with employees spending five days working in the office. We offer 401k plus vision, dental and medical benefits, as well as a paid holiday and PTO package.

Responsibilities:

Plans, implements, monitors, and supports corporate hardware and software infrastructure.
Deploys, administers, and supports corporate and remote office desktop PCs, laptops, Windows and Android tablets.
Performs advanced system and user administration for the entire organization.
Installs software and peripheral equipment onto corporate workstations.
Manages and installs appropriate operating system and software upgrades, patches, printers, drivers, etc.
Provides tier two and three support for incidents and requests escalated by the IT helpdesk.
Resolves complex, end-user requests for installs, problem diagnoses, and equipment repairs, performing hands-on fixes, including software/ hardware installation and upgrades.
Coordinates support and develops solutions with the other IT groups (BAs, Network, Development) as well as vendors.
Consults with Business Analysts and developers to explain software errors and recommend changes to programs.
Engages vendors to ensure proper functioning of hardware and software, escalating issues to vendors to request service regarding defective products and compliance.
Logs and tracks issues using problem-management software.
Prepares standard statistical reports to obtain departmental support metrics.
Analyzes and evaluates incident reports and makes recommendations to reduce incident rate.
Recommends, implements, and delivers new technical solutions.
Tests software and hardware to evaluate ease of use and determine if product will aid user in performing work.
Tests new versions of any software.
Maintains documentation and system procedures collectively with the support team.
Creates and maintains knowledge and self-help documents for the help desk.
Writes and maintains user job-aids, training manuals and procedures.
Communicates documentation, materials, and notification emails related to IT system changes, upgrades and availability.
May perform basic user training for certain software/hardware.
Additional duties as assigned.

Qualifications & Requirements:

Associate's degree in computer science required, bachelor's degree preferred, plus at least 5 years' experience in a technical support environment providing support to users, or an equivalent combination of education and experience.
This job requires up to 5% out-of-state travel as required, as well as occasional travel to our McCook, IL facility.
Windows 11 operating system expertise
Solid administration knowledge of Microsoft Office 365
Advance knowledge of Active Directory users and computers administration tool experience
Requirement to learn and support proprietary applications
Experience administering anti-virus and malware software
Experience administering end-point management software and tools
Experience supporting Cisco VPN, telecom and voice administration
Advanced application support experience with Microsoft Office products
Working knowledge of a range of PC diagnostic utilities
Strong written/oral communication and interpersonal skills
Exceptional customer service skills and customer interaction abilities
Strong documentation skills
Ability to conduct research into a wide range of computing issues as required
Highly self-motivated and directed
Ability to effectively prioritize and execute tasks in a high-pressure environment
On Call availability
Ability to travel to remote offices, including international
Flexibility to work nights/weekends to facilitate hardware/software upgrades or corporate moves
Basic SQL server backup and operational support is a plus.
Microsoft Certifications (CCNA, MCP, MCSE) are highly desirable.
ITIL v4 Foundations Certification is a plus.
Ability to lift and carry up to 50 pounds (The job requires the ability to lift and move certain pieces of computer hardware including PCs, monitors, servers, printers and other pieces of office equipment.)

Our salary range for this role is $73,400 - $88,040 including a full benefits package.

Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Apply Now

Refine Your Search

senior helpdesk jobs in chicago, il

IT Technical Support Specialist, Senior

Senior IT Specialist

SENIOR DIRECTOR OF ADVANCEMENT INFORMATION SERVICES & REPORTING

Sr. System Administrator

Senior Business Analyst – (Finance + ERP) Local to IL

HRIS - Absence Management Senior Associate

Sr. IT Help Desk Analyst

Senior Microsoft Windows Field Deployment Technician

Senior IT Systems Engineer

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