Top 128 Help desk technician Jobs in Chicago Il

IT Support Specialist - I
The Scion Group —Chicago, IL
- $44,000 - $55,000 a year
- Urgently hiring
- Office
- Windows
- Microsoft Office
- Paid parental leave
- Health insurance
Quick Apply
3d
Help Desk Technician
I.Q. Technologies, Inc. —Woodridge, IL
- From $50,000 a year
- Full-time
- Background check
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Service Desk Technician I
Assetmark —Chicago, IL
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- US work authorization
- Health savings account
- Health insurance
IT Support Technician - I
CISO Global Inc —Chicago, IL
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
6d
IT Helpdesk Technician
Murgado Automotive Group —Chicago, IL
- $55,000 - $70,000 a year
- Weekends as needed
- Computer Science
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician I
SATO America —Chicago, IL
- $50,000 - $55,000 a year
- High school diploma or GED
- Analysis skills
- Organizational skills
Quick Apply
IT Services Help Desk Technician - Part Time
NerdsToGo of Chicago Downtown, IL —Chicago, IL
- $25 - $30 an hour
- Part-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Helpdesk Technician II
Energy Solutions - USA —Chicago, IL
- $32 - $36 an hour
- Background check
- Computer Science
- Pass drug screening
- Health insurance
- Dental insurance
6d
IT-Helpdesk Technician-Desktop Support
EM Key Solutions Inc —Chicago, IL
- Full-time
- Azure
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Helpdesk Technician II
Oil-Dri Corporation of America —Chicago, IL
- $24 - $32 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
- Paid parental leave
- Paid holidays
Quick Apply
3d
On-Site Support Technician
McGuireWoods LLP —Chicago, IL
- $62,289 - $108,328 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
10d
IT Tech I
Wind Creek Chicago —East Hazel Crest, IL
- $20.30 - $25.05 an hour
- Weekends as needed
- Research
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Help Desk Specialist
Strongpoint Partners —Chicago, IL
- $55,000 - $65,000 a year
- Hybrid work
- Mid-level
- Office
- 3 years
- Disability insurance
- Health insurance
IT Tech I
Wind Creek Hospitality —Chicago, IL
- $20.30 - $25.05 an hour
- Weekends as needed
- Research
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Service Desk Technician
McCalla Raymer Leibert Pierce LLP —Chicago, IL
- $24 - $34 an hour
- On call
- Hybrid work
- Research
- Mid-level
- Office
Quick Apply
7d
IT HELP DESK TECHNICIAN
F.E. Moran Group of Companies —Chicago, IL
- Full-time
- Azure
- Office
- Windows
- Disability insurance
- Health insurance
IT Services Help Desk Service Coordinator / Level 1 Technician
NerdsToGo of Chicago Downtown, IL —Chicago, IL
- $22 - $27 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Clean driving record
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply
IT Technician
Dexter Magnetic Technologies —Elk Grove Village, IL
- $65,000 - $75,000 a year
- Computer science
- Computer Science
- 5 years
- AD&D insurance
- Paid holidays
Quick Apply
IT Support Technician
Lawndale Christian Health Center —Chicago, IL
- $45,344 - $53,456 a year
- Full-time
- Associate's degree
- Communication skills
- Entry level
- Paid holidays
- Health insurance
18h
Sr. IT Help Desk Analyst
Knowles —Itasca, IL
- $80,000 - $90,000 a year
- Computer science
- 6 years
- Microsoft Outlook
Quick Apply
9d

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IT Support Specialist - I

The Scion Group -
Chicago, IL

Quick Apply

Job Details

$44,000 - $55,000 a year
3 days ago

Benefits

Paid parental leave
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

Mobile device support
iOS
Windows
Printer (troubleshooting support)
Security system
Android
Microsoft Office
Computer hardware
Desktop (troubleshooting support)
Remote access software
Mobile device management
macOS
Office equipment system configuration
Desktop administration
Peripheral hardware support
Active Directory management

Full Job Description

Want to learn more about The Scion Group? Check out our website.

We're hiring immediately!

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Your Opportunity

Scion is paving a path in student living, and we're seeking a talented IT Support Specialist - I to join us in executing our vision. As the first point of contact for IT support requests, this role combines traditional service desk responsibilities with dispatcher duties, ensuring that incoming technical issues are properly logged, triaged, and assigned to the appropriate technician or team for resolution.

The ideal candidate is customer-focused, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. This position will focus on supporting a mid-sized Windows Server domain environment and troubleshooting a nationwide portfolio of remote sites.

If you are passionate about systems operations and have excellent customer service skills, we want you! You'll work in a dynamic, agile corporate office setting where persistent problem-solving, unwavering follow-through, and an innovative mindset are key to success.

Your Responsibilities

Service Desk Support:

Serve as the first point of contact for all IT-related support requests via phone, email, or ticketing system.
Provide basic troubleshooting and support for hardware, software, network, and user account issues. • Document issues, troubleshooting steps, and resolutions in the ticketing system.
Guide users through self-help steps and knowledge base resources.
Escalate unresolved issues to Level 2/3 technicians when necessary.

Dispatcher Duties:

Monitor incoming service requests and prioritize tickets based on urgency and business impact.
Assign tickets to the appropriate technician or team while ensuring workloads are balanced.
Communicate with end users regarding ticket status, expected response times, and resolutions.
Follow up on open tickets to ensure timely resolution and escalate as needed.
Track service level agreements (SLAs) and ensure response times are met.

Administrative & Other Responsibilities:

Maintain detailed documentation of issues, fixes, and troubleshooting processes.
Assist in maintaining inventory of IT assets and equipment.
Participate in team meetings and contribute to process improvements.
Provide end-user training for basic IT functions when needed.

The responsibilities listed above may not be all-inclusive

What We Require

Bachelor's degree in relevant field or equivalent experience providing help desk support
Ability to take on and wear multiple hats during certain projects
Basic understanding of Windows, macOS, Microsoft 365, Active Directory, and networking fundamentals.
Experience with wireless devices (PC, Mac) and (iOS and Android)
Administration and management of Office 365, Active Directory, DeepFreeze, MDM (JAMF)
Working knowledge of Networking concepts and hardware.
Configuration and troubleshooting of local and networked Printers
Some hands-on experience with security cameras, A/V equipment, conference room setup
Use of remote support tools.
Excellent communication and customer service skills.
Ability to multitask and manage time effectively.
Strong troubleshooting and problem-solving skills.

Operational Details

Job location is based at the Chicago Headquarters
Working hours consist of standard daytime business operating hours with occasional after-hours availability for emergencies from time-to-time.
Ability to lift up-to 50 lbs. of equipment

Your Benefits

FLSA Status Exempt
Discretionary annual bonus
Paid Time Off
Health Insurance
Dental Insurance available
Vision Insurance available
401k Matching
Paid Maternity Leave

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

IND-B #wearehiring #werehiring

Quick Apply

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