The Associate Client Manager supports the Business Manager in executing the mutual business goals of Acosta Group and assigned clients. This role is responsible for managing day-to-day execution, reporting, and client communication for established and growing clients, while ensuring high-quality delivery of programs, promotions, and field execution.
This position operates without direct reports and partners cross-functionally with internal teams, field resources, and clients to ensure seamless execution and strong client satisfaction.
Client Support & Execution Management
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Support Business Manager and client teams through execution tracking, reporting, and tactical communication.
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Manage day-to-day responsibilities for assigned known clients, ensuring alignment to client goals and expectations.
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Act as a liaison between clients, marketing, field teams, and internal stakeholders.
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Track key metrics, promotion performance, and execution progress.
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Assist in promotion planning, execution tracking, and post-promotion analysis.
Reporting & Analytics
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Prepare and deliver weekly and monthly client reports summarizing activity, performance, insights, and recommended actions.
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Conduct post-promotion analysis, category reviews, and performance recaps.
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Review execution data including photos, scoring, and field submissions to ensure quality and compliance.
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Translate data (IRI/Nielsen and internal reporting) into actionable insights for clients and internal stakeholders.
Project & Program Coordination
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Support new program launches by developing instructions, surveys, store lists, and supporting documentation.
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Create and manage Service Orders (SOs), ensuring accuracy, completeness, and timely updates.
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Maintain service schedules, execution timelines, and reporting cadence across assigned programs.
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Track project deliverables and ensure execution aligns with client expectations and timelines.
Quality Control & Execution Oversight
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Review field execution submissions (photos, reports, scoring) to ensure compliance and quality standards are met.
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Identify issues, escalate as needed, and track through resolution.
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Ensure consistent execution across markets and programs.
Client & Stakeholder Communication
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Maintain regular communication with clients, field teams, and internal partners through email, calls, and collaboration tools.
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Respond to client and retailer inquiries or escalations in a timely and professional manner.
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Provide clear updates on performance, risks, and opportunities.
Logistics & Operational Support
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Coordinate fulfillment and shipping needs related to promotions, displays, inventory, and materials.
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Support inventory tracking and ensure materials are properly allocated and delivered.
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Partner with internal logistics and warehouse teams to maintain execution readiness.
Special Projects & Promotions
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Assist in coordination of special projects, promotions, and client events, including communication, logistics, and reporting.
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Support program rollouts, updates, and execution requirements for retail initiatives.
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Other assigned duties.
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High School diploma/ GED.
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Bachelor’s Degree required.
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1+ year of experience in Sales, Marketing, or Sales Support.
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Understanding of sales processes, promotions, and client management fundamentals.
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Experience with reporting tools, data analysis, and syndicated data (IRI/Nielsen preferred).
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Strong organizational and project coordination skills.
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Ability to manage multiple priorities and meet deadlines.
Core Competencies
- Strong communication and interpersonal skills.
- Analytical thinking and problem-solving.
- Time management and prioritization.
- Attention to detail and execution excellence.
- Client-focused mindset with a proactive approach.
- Strong interpersonal and highly developed writing skills; acute attention to detail.
Physical Requirements:
- Sit for extended periods (typically 6+ hours per day)
- Use a computer, including keyboard and mouse, for prolonged periods
- Lift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds)
- Reach, bend, or stoop occasionally to access files or office materials
- Maintain focus and attention for long periods of desk-based work
- Follow clear directions
- Perform repetitive motions (e.g., typing, clicking) consistently throughout the day
Premium Retail Services is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories.
With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs – that’s why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium – whether it’s merchandising, sales or brand advocacy, there's a spot for you on our team.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact
[email protected]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
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