Desktop Support Technician
Location: Onsite and Remote Support Employment Type: Full-Time Compensation: $35.00 to $50.00 per hour About the Position Kalesta Healthcare is seeking an experienced and customer-focused Desktop Support Technician to join our IT team. This position provides a combination of onsite and remote technical support to our healthcare facilities and corporate users. The successful candidate will be responsible for supporting desktops, laptops, printers, network-connected devices, and end users while delivering exceptional customer service. The ideal candidate will be self-motivated, possess strong troubleshooting skills, and be comfortable working independently as well as within a team environment. Participation in an on-call rotation is required. Responsibilities • Provide onsite and remote technical support for end users. • Troubleshoot and resolve hardware, software, printer, and network-related issues. • Install, configure, and maintain desktop computers, laptops, monitors, and peripherals. • Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office. • Create and manage user accounts and permissions. • Deploy, image, and configure new computer systems. • Support and troubleshoot network printers, multifunction devices, scanners, and label printers. • Coordinate with printer vendors for service and maintenance activities. • Support scan-to-email, scan-to-folder, and secure printing solutions. • Assist with wireless networking and basic network troubleshooting. • Maintain accurate documentation and asset inventory records. • Respond to support requests and service tickets in a timely manner. • Participate in after-hours and on-call support rotations. • Travel to facility locations as required. • Assist with IT projects, upgrades, and facility onboarding efforts.
Requirements • Minimum 2 years of Desktop Support, Help Desk, or Technical Support experience. • Strong knowledge of Windows 10 and Windows 11. • Experience supporting Microsoft 365 environments. • Experience supporting printers, copiers, scanners, and multifunction devices.
- Working knowledge of Active Directory and user administration. • Understanding of TCP/IP networking fundamentals. • Strong customer service and communication skills. • Ability to prioritize multiple tasks in a fast-paced environment. • Valid driver's license and reliable transportation. • Ability to lift and move equipment up to 50 pounds. Preferred Qualifications • Experience in a healthcare environment. • Experience with PrinterLogic or enterprise print management systems. • Experience with Canon, Xerox, HP, Ricoh, or similar enterprise printer platforms. • Experience with Microsoft Intune and device management. • Experience with Ubiquiti networking equipment. • Experience with remote support and ticketing platforms. • CompTIA A+, Network+, Microsoft, or equivalent certifications. Benefits • Competitive compensation at $35.00 per hour • Paid Time Off (PTO) • Medical, Dental, and Vision Benefits (if applicable) • Career advancement opportunities • Professional development and training • Supportive team environment Schedule • Full-Time • Monday through Friday • Combination of onsite and remote support • Participation in on-call rotation required • Occasional evenings and weekends for maintenance windows and project wor
