Top 18 Operations occupations Jobs in Chicopee, Ma

Call Center Agent
Westfield Bank —Westfield, MA
- $25.92 - $38.88 an hour
- Full-time
- Research
- High school diploma or GED
- Analysis skills
14d
Deposit Operations Payment Specialist (FT)
Westfield Bank —Westfield, MA
- $22.79 - $34.18 an hour
- Full-time
- Microsoft Excel
- Research
- Mid-level
Business Specialist (FT) - Liberty Street Branch
Westfield Bank —Springfield, MA
- $66,127.50 - $92,167.03 a year
- Full-time
- Mid-level
- High school diploma or GED
- Business development
Advanced Medical Support Assistant
US Veterans Health Administration —Leeds, MA
- $53,322 - $69,318 a year
- Part-time
- Background check
- High school
- Writing skills
- Paid parental leave
- Paid holidays
2d
All Production Set Up & Operate (UH) - 2nd shift
U.S. Tsubaki Power Transmission, LLC —Holyoke, MA
- $26.55 - $31.56 an hour
- Full-time
- Mid-level
- Assembly
9d
Accountant
US Veterans Health Administration —Leeds, MA
- $69,642 - $109,545 a year
- Online Application
- Background check
- CPA
- Psychiatry
- Loan repayment program
14d
Construction Control Representative
US Veterans Health Administration —Leeds, MA
- $84,260 - $109,545 a year
- Online Application
- Background check
- Construction site
- Customer service
9d
Nursing Assistant
US Veterans Health Administration —Leeds, MA
- $43,640 - $71,251 a year
- Part-time
- Background check
- Psychiatry
- Pass drug screening
- Paid parental leave
- Paid holidays
4d
Registered Nurse (Risk Manager/Quality Management Specialist)
US Veterans Health Administration —Leeds, MA
- $82,891 - $138,190 a year
- Part-time
- Hybrid work
- Background check
- Nursing
- Clean driving record
- Paid holidays
- Dental insurance
8d
Registered Nurse (Quality Management Accreditation Specialist)
US Veterans Health Administration —Leeds, MA
- $82,891 - $138,190 a year
- Part-time
- Background check
- Nursing
- Clean driving record
- Paid holidays
- Dental insurance
10d
Correctional Industries Supervisor 1 (General Industries) (Metal Shop)
State of Connecticut - Department of Correction —Suffield, CT
- $62,103 - $81,142 a year
- Urgently hiring
- Sanitation
- Mid-level
- Driver's License
- Paid training
- On-the-job training
Physical Therapist Assistant PTA
Vantage at Westfield —Westfield, MA
- Per diem
- Physical & Rehabilitation Medicine
- Ability to stand for extended periods
- Entry level
Quick Apply
Electrician
US Veterans Health Administration —Leeds, MA
- $30.51 - $35.53 an hour
- Online Application
- Background check
- Pass drug screening
- No experience needed
14d
PT PT Physical Therapist
Sixteen Acres Health and Rehabilitation —Springfield, MA
- Part-time
- Skilled nursing facility
- Writing skills
- Physical & Rehabilitation Medicine
Quick Apply
Physical Therapist Assistant PTA
Chestnut Hill Health & Rehabilitation Center —East Longmeadow, MA
- Per diem
- Skilled nursing facility
- Physical & Rehabilitation Medicine
- Ability to stand for extended periods
Quick Apply
Physical Therapist PT
Sixteen Acres Health and Rehabilitation —Springfield, MA
- Weekends as needed
- Skilled nursing facility
- Writing skills
- Physical & Rehabilitation Medicine
Quick Apply

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Medical Support Assistant (Advanced)
US Veterans Health Administration —Columbus, OH
The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, and scheduling…
$51,747 - $67,271 a year
1d
Lead Medical Support Assistant
US Veterans Health Administration —Columbus, OH
HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees,…
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8d

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Call Center Agent

Westfield Bank -
Westfield, MA

Apply Now

Job Details

Full-time
$25.92 - $38.88 an hour
14 days ago

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Position: Call Center Agent

Department: Call Center

Job Status: Full-Time

FLSA Status: Non-Exempt

Grade: 9

Reports to: Call Center Manager

Amount of Travel Required: No Travel

Positions Supervised: N/A

SCHEDULE

Sunday OFF
Monday 8:00a – 4:30p
Tuesday 10:45a – 7:15p
Wednesday OFF
Thursday 8:30a – 5:00p
Friday 8:30a – 5:00p
Saturday 8:15a – 3:15p

POSITION SUMMARY

Perform a wide variety of customer service duties and inquiries via telephone, to assist customers with account information, problem resolution, research and product/service recommendations. Provide prompt and professional service to new and existing customers. Maintain and enhance customer relationships.

ESSENTIAL FUNCTIONS

Deliver an exemplary level of quality customer service in a positive welcoming manner and represents the voice of Westfield Bank via telephone/email by meeting/exceeding established customer service standards.
Properly identify callers using the established telephone Customer Identification Procedures to include out-of-band questions.
Assist callers with account inquiries, product inquiries, problem resolution and respond to general banking questions.
Respond to all email correspondence by internet, email and/or forward to appropriate Westfield Bank employee.
Perform online banking maintenance to include password resets, lock/unlock user profile, adding and removing accounts, creating profiles for non-US citizens, and placing Bill Pay stop payments as well as password resets and unlocks for Network and Core processing system users.
Provide support for all Online Banking Services including, but not limited to, Bill Payment, Zelle, and e-Statements
Review and analyze red flags to detect suspected fraud and unauthorized account access.
Execute fraud response procedures, including account lockdown and additional safeguards, while providing clear direction to customers on recovery and prevention measures.
Notify appropriate internal departments of fraud activity to initiate additional review and corrective action.
Perform card agreement maintenance to include temporary limit increases, place travel notes, close compromised or lost cards, reorder cards, adding and removing accounts, originating ATM/Debit Card Error Resolution dispute forms, activate cards, establish or reset card PIN, and update fraud cases on behalf of customers.
Report issues related to online banking and mobile app outages by opening a ticket with the service provider and notifying the Operations Management group.
Maintain working knowledge of all Bank products and services, deposit/consumer loan rates including the Banks fee schedule, in part, by participating in department meetings, training, and coaching sessions.
Meets or exceed all referral goals.
Must adhere to all bank and regulatory policies and procedures specific to position to minimize Bank losses and assure customer privacy.
Must complete BSA, AML, and other Regulatory and Continued Education and Call Center Customer Service Training as assigned. Performs additional responsibilities as requested.
Act as designated weekend backup for the Security Department, overseeing verification and approval of online banking enrollment requests.
Perform account and person maintenance in the core operating system including, but not limited to, check/ACH stop payments, fee rebates, check orders, and other maintenance requests.
Serve as after-hours/weekend support for Electronic Services, overseeing maintenance of complex debit card orders to ensure timely maintenance and creation.

POSITION QUALIFICATIONS

Competencies

Analytical Skills
Communication
Customer Relations
Decision-Making/Judgment
Job Knowledge

Education/Experience/Skills & Abilities

High School Diploma or G.E.D. required.
At least two years of banking experience required.
Exceptional interpersonal and customer service skills (verbal and written)
Ability to adjust quickly to different work situations, remain composed under pressure and in stressful situations.
Strong decision and resolution making skills.
Identify opportunities to cross-sell or refer bank products and services. Basic computer skills and the ability to use multiple banking systems/software simultaneously.

PHYSICAL DEMANDS

Physical Demands

Stand: O (Occasionally)

Walk: O (Occasionally)

Sit: C (Constantly)

Handling / Fingering: F (Frequently)

Reach Outward N: (Not Applicable)

Reach Above Shoulder: N (Not Applicable)

Climb: N (Not Applicable)

Crawl: N (Not Applicable)

Squat or Kneel: N (Not Applicable)

Bend: N (Not Applicable)

Lift/Carry

10 lbs or less: N (Not Applicable)

11-20 lbs: N (Not Applicable)

21-50 lbs: N (Not Applicable)

51-100 lbs: N (Not Applicable)

Over 100 lbs: N (Not Applicable)

Push/Pull

12 lbs or less: N (Not Applicable)

13-25 lbs: N (Not Applicable)

26-40 lbs: N (Not Applicable)

41-100 lbs: N (Not Applicable)

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

None

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Apply Now

Refine Your Search

operations occupations jobs in chicopee, ma

Call Center Agent

Deposit Operations Payment Specialist (FT)

Business Specialist (FT) - Liberty Street Branch

Advanced Medical Support Assistant

All Production Set Up & Operate (UH) - 2nd shift

Accountant

Construction Control Representative

Nursing Assistant

Registered Nurse (Risk Manager/Quality Management Specialist)

Registered Nurse (Quality Management Accreditation Specialist)

Correctional Industries Supervisor 1 (General Industries) (Metal Shop)

Physical Therapist Assistant PTA

Electrician

PT PT Physical Therapist

Physical Therapist Assistant PTA

Physical Therapist PT

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