Top 1 Housekeeping supervisor Jobs in Christiansted, Vi

Housekeeping Supervisor
GRAPETREE SHORES, INC —Christiansted, VI
- $18 an hour
- Full-time
- Mid-level
- Hotel
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Housekeeping Supervisor

GRAPETREE SHORES, INC
Christiansted, VI

Quick Apply

Job Details

Full-time
$18 an hour

Qualifications

Employee onboarding
Hotel housekeeping management
Fire safety
Hotel policy compliance
Standard Operating Procedures (SOPs) implementation
Coaching
Hotel quality control
Routine inspections
Answering guest questions
Performance feedback (performance evaluation method)
Hotel quality assurance
Mid-level
Handheld radios
Disciplinary action management
Employee attendance management
Laundry
Physical inventory counts for inventory management
Employee relations management
Hotel emergency procedures
Hotel room cleaning
New hire orientation
Hotel staff training
Hotel and accommodations guest complaints handling
Clean workspace maintenance
Standard operating procedures (SOPs)
Hotel safety procedures
Cleaning and sanitation quality assurance
Client interaction via phone calls

Full Job Description

Job title

Housekeeping Supervisor

Reports to

Supervisory

Job Family

Assistant Housekeeper/ Executive Housekeeper

Job purpose

General Hospitality Job Responsibilities

Maintain hotel’s Quality Customer Service standards and uphold the mission statements through the strict follow up of the Hospitality Rules.
Maintain and abide to time clock rules, report to work area on time.
Keep high grooming standards at all times and keep work area clean and safe.
Wear, maintain and follow uniform standards at all times.
Must become familiar and proficient in all aspects of the property, departments, locations, hours of operations, rooms, activities, etc. respond to guests accurately.
Use guest etiquette at all times.
Follow proper Handling Inquiries/Requests and complaints standards, and maintain the guest satisfaction rule at all times.
Use proper telephone etiquette and answering techniques when answering the telephone.
Anticipate guest’s needs, respond promptly and acknowledge all guests, at all times.
Maintain positive guest relations at all times.
Follow proper emergency and safety procedures at all times.
Assist all disabled guests, catering to their special needs as much as possible.

Essential Duties and Responsibilities

Monitor the staff attendance daily
Review staffing radios and handout staff assignments
Follow up on equipment maintenance
Pick up radio and keys at beginning of shift
Report undesirable visitors to security immediately
Handle guest/employee injuries promptly and according to hotel procedures
Inspect linen and supply closets on all floors for maintenance, cleanliness and stock
Check Room Attendant’s carts for maintenance, cleanliness and stock
Check Room Attendants cleaning supplies; make sure they are approved
Check all vacant rooms and report any discrepancies
Check rooms for possible repairs and follow up with maintenance
Inspect the VIP rooms
Guide, motivate and encourage performance of staff
Consistently train attendants’ standards
Conduct weekly standard training
Conduct orientation and on-the-job training for all employees
Coach and counsel employees when needed and always with fair and equal treatment
Accept and communicate employee feedback
In case of shortage, fill in to complete the job
Supervisors are accountable at all times for: Achievement of standard of all tasks according to the SOP’s of each employee, training of standards, evaluating of employee performance on a daily basis, counsel and discipline when needed according to employees rules and regulations, retrain employees and keeping department head well informed on employee performance
Spot check room attendants cleaning results
Attend meetings as scheduled
Sign-out beeper/radio and housekeeping keys, log all keys in logbook
Inspect all completed rooms and ensure that all clean rooms meet hotel’s quality standards
Turn completed inspection sheets to Asst. Housekeeper/Housekeeper on a daily basis
Monitor employee’s lunch break
Check attendants sheets during lunch break and at the end of the shift
Inspect check-out rooms in time and report to Front Desk
Prioritize early arrivals and VIP rooms
Check all expected departure rooms and check-out rooms and communicate with room attendants to prioritize rooms
Monitor “Do Not Disturb” rooms following hotel procedures on DND rooms and report any discrepancies at once
Inspect offices, follow up on cleanliness
Inspect Hospitality room for cleanliness, maintenance and stock
Count and log all dirty and clean linen in log book
Inspect public areas, public restrooms, restaurants and pool area
Report all maintenance problems on a work order and follow up accordingly
Inspect rooms daily using the inspection list
Communicate with Assistant Housekeeper/Housekeeper continuously
Anticipate guest needs as necessary
Secure all lost and found items at storage of lost and found items
Take monthly linen inventory at end of the month
Check incoming and outgoing laundry
Walk through assigned areas that have been completed and check to see that they are cleaned to standards
Be familiar with the property’s fire and emergency program
Any other reasonable duties as required

Qualifications Knowledge, Skills and Abilities

Working conditions

This position works in the usual Guest environment with the usual considerations to space, lighting and ventilation. In addition to the Guest room this position may do work in the field.

Physical requirements

I hereby certify that I have read this document carefully and hereby acknowledge that I fully understand the information provided to me and that this information is subject to change.

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