Top 17 Customer service lead Jobs in Cincinnati, Oh,

Critical Situation Leader
CDK Global —Norwood, OH
- $65,500 - $75,000 a year
- Weekends as needed
- Remote
- Dealership
- 5 years
- Bachelor's degree
- Health insurance
- Dental insurance
Customer Experience Lead
Cincinnati Children's Hospital —Cincinnati, OH
- $19.48 - $22.25 an hour
- Full-time
- Mid-level
- Supervising experience
- Children
Customer Solutions Lead
Perfetti Van Melle —Erlanger, KY
- Mid-level
- Travel
- In-person
- Health savings account
- AD&D insurance
Account Manager Team Leader (Aerospace / Manufacturing)
Barnes Group Inc. —West Chester, OH
- Conflict management
- Data entry
- Senior level
Quick Apply
Lead Front Desk Receptionist
OHC —Cincinnati, OH
- Mid-level
- 3 years
- High school diploma or GED
Lead Retail Customer Service Associate
FedEx Office —Springdale, OH
- $17.75 - $20.85 an hour
- Full-time
- Inventory management
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
3d
Confirm Lead
Great Day Improvements: A Family of Brands —Cincinnati, OH
- Urgently hiring
- Marketing
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
2d
Retail Customer Service Lead
PetSmart —Cincinnati, OH
- $13.65 - $19.15 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Health insurance
- Tuition reimbursement
8d
Guest Service Lead
The Fresh Market —West Chester, OH
- $15.00 - $16.27 an hour
- Weekends as needed
- Bilingual
- Merchandising
- Mid-level
- Store discount
- Disability insurance
2d
Guest Service Supervisor/Team Lead 15hr - Cincinnati Mason OH
Altitude Trampoline Park —Cincinnati, OH
- Part-time
- Mid-level
- Recruiting
- Organizational skills
Quick Apply
Guest Service Lead
The Fresh Market Inc —West Chester, OH
- $15.00 - $16.27 an hour
- Weekends as needed
- Bilingual
- Merchandising
- Mid-level
- Store discount
- Disability insurance
2d
Client Leader | Industrial Design
BHDP Architecture —Cincinnati, OH
- Full-time
- Management
- Customer service
- 5 years
- Paid holidays
- Health insurance
Quick Apply
14d
Guest Services Leader
Pilot Company —Walton, KY
- Weekends as needed
- Background check
- Military encouraged
- Computer skills
- Health insurance
- Dental insurance

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Critical Situation Leader

CDK Global -
Norwood, OH

Apply Now

Job Details

$65,500 - $75,000 a year

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication

Full Job Description

Remote Position - USA

About US

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com

At CDK Global , we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious , Own It, Be Open , Create Possibilities

Position Summary

Coordination of communication to customers impacted by significant outages or an inability to sell cars, parts and service. Also focused on requests for case escalation. Accept requests for assistance, ensure cases are managed and moving to successful completion.

Responsibilities

Case Management :

Manage case escalations brought up by the customer or internal CDK staff
Work with Care application teams, assessing priority of escalations and ensuring a successful conclusion
Engage all departments (Sales, R&D, Product) in critical issue resolution plans as needed.
Partner with Sales, and Fulfillment with the end goal of making our dealers promoters of CDK. Utilize Vision/Salesforce application to manage open cases and subcases owned.
Clear understanding of CDK’s business direction and willingness to approach any task for an overall outlook.
Participate in CDK internal conference calls to represent customer interests and communicate action plans as needed.
Serve as point person to dealers to help facilitate and coordinate across all CDK departments relating to case resolution.
Participate in customer meetings remotely and on-site, representing support initiatives and current plans. Identify opportunities and initiate training plans for dealership staff
Host weekly calls to review case activity and issues related to Customer Care.
Regular case review to customers requiring extra focus. Ensure movement and assignment.
Assess dealership risk factors and identify risk mitigation strategies to ensure the continued success of CDK applications and new layered application opportunities.
Regular reporting of escalation activity. Identify opportunities for improvement.

Outage Impacted (Unable to sell cars, parts or service) :

Engagement in outage bridges including weekends
Define what requires additional communication.
Building and distributing customer facing communication.
Define the audience on impacted customers.

Qualifications

Bachelor’s degree or related CDK experience.
5+ Years of client services, marketing, or sales experience.
Excellent customer service and listening skills.
Excellent verbal and written communication skills.
Above average presentation skills.
Knowledge of all CDK products, software, and hardware.
Knowledge of CDK departments and internal processes.
Knowledge of CDK’s business strategy, operational workings of CDK, product offerings, and automotive industry.
Ability to work and influence across all levels of the dealership
Strong multi-tasking experience; multiple assignments, project issues
Strong collaboration and human resource development skills.
Ability to analyze situations and determine a course of action and comprehend dealer issues.
A solution-oriented, strategic thinking, and high-judgment leader
Saturday work required. Must be able to work some weekends.

Preferred Qualifications

Project management skills.
Proficient in using SalesForce
5+ Years of retail automotive experience preferred.

Salary Range: $65,500 - $75,000

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.

Apply Now

Refine Your Search

customer service lead jobs in cincinnati, oh,

Critical Situation Leader

Customer Experience Lead

Customer Solutions Lead

Account Manager Team Leader (Aerospace / Manufacturing)

Lead Front Desk Receptionist

Lead Retail Customer Service Associate

Confirm Lead

Retail Customer Service Lead

Guest Service Lead

Guest Service Supervisor/Team Lead 15hr - Cincinnati Mason OH

Guest Service Lead

Client Leader | Industrial Design

Guest Services Leader

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