Top 10 desktop support analyst Jobs in cincinnati, oh

Help Desk Analyst
General Revenue Corporation —Mason, OH
- $16 - $18 an hour
- Email
- Hybrid work
- English
- Windows
- US work authorization
- Health savings account
- Health insurance
Quick Apply
Desktop Support Analyst
Cognizant —Cincinnati, OH
- Weekends as needed
- Hybrid work
- Customer service
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Desktop Analyst
Cognizant —Cincinnati, OH
- Weekends as needed
- Azure
- Mid-level
- Office
Field IT Support Analyst (75% US Travel)
Martin Brower —Fairfield, OH
- $70,000 - $87,500 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
Deskside Support Analyst (Level 2)
Cognizant —Cincinnati, OH
- $37,804 - $72,000 a year
- Weekends as needed
- Azure
- Mid-level
- Office
- Paid parental leave
- Employee stock purchase plan

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Technical Support Engineer
EST Analytical —Cincinnati, OH
Assist our field service engineers with sending parts/tools when required. Provide remote assistance for software diagnostics using TeamViewer and other tools.
$60,000 - $70,000 a year
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Datacenter Technician
Compucom Staffing —Cincinnati, OH
This role focuses on hardware support, cabling, asset management, and coordination with remote engineering and facilities teams.
$26.25 - $35.00 an hour
Quick Apply
4d

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IT Inventory Analyst
Connection —Columbus, OH
Someone comfortable working in both technical and operational environments. Document inventory transactions and asset updates accurately.
$25.50 an hour
2d
IT Systems Analyst
AssetWatch, Inc. —Columbus, OH
Mentor and provide guidance to junior support staff or help desk contractors as the team grows. Strong analytical thinking, attention to detail, and ability to…
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Help Desk Analyst

General Revenue Corporation -
Mason, OH

Quick Apply

Job Details

Permanent | Full-time
$16 - $18 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Work from home
Employee assistance program
Vision insurance
Flexible schedule
Life insurance
Referral program
Retirement plan

Qualifications

Windows
Attention to detail
Organizational skills
IT
Time management

Full Job Description

Our Contact Centers requires an entry-level IT System Administrator to support our database environment in the US and Canada. This is a hybrid position (3 days on-site, 2 days work from home) in that 75% of the candidate’s time will consist of helpdesk activities and 25% will be spent on system support.

Responsibilities

IT Service Desk – provide first-level technical support through phone, email, remote application and in person.
Troubleshooting Skills
Gather/Diagnose information
Describe the problem
Determine the most probable cause
Create a plan of action and test a solution
Implement the solution
Analyze the results
Document the process
Escalate complex and/or high priority problems to the appropriate team members for resolutions.
Perform account management and maintenance for various system and applications.
Follow all standard operation procedures (SOP) through the effective use of documentation.
Perform daily data entry and reporting tasks.
Work collaboratively with people across the organization.
Support PC’s, Laptops, Printers, Cell/Desk/Soft Phones.
Support end users in their use of applications such as Microsoft Office, CRM Software.

Experience/Qualifications

Experience in an IT Service Desk environment
Relevant education in IT (Degree, Diploma, or Certification)
Ability and willingness to work after-hours (occasionally)
Ability to work independently and with a team
Strong time management and organizational skills with attention to detail
Communicate effectively in English both written and verbally
Working knowledge of Windows operating systems, imaging PC’s, networks and network security concepts
Working knowledge of the following:
Microsoft Office (O365) application suite
Network configuration and troubleshooting (VLANs, trunks, firewall rules, DHCP, VPN)
Basic Windows Server administration
Microsoft Active Directory (GPOs, application deployment)
Security principles including File Share security, AD Security groups and related best practices
Demonstrated capability to achieve results under pressure in a fast-paced client-driven environment
Strong desire to learn and further knowledge within IT
Understanding of ITIL concepts an asset
Participate in on-call rotation and after hours responsibilities among IT Staff
Other duties, as assigned.

ABOUT US:

General Revenue Corporation is a member of the SinglePoint Group of Companies. SinglePoint has been providing specialized call center services to North American businesses since 1947. SinglePoint helps clients manage their entire customer journey from new customer acquisition, to customer service/tech support, retention and pre and post charge off collections from five sites in North America and two nearshore sites. With over 800 employees, we serve the needs of our clients across multiple industries including financial services, utilities, telecommunications, health care, education, and the public sector. Learn more at www.singlepointgi.com and www.generalrevenue.com

Job Types: Full-time, Permanent

Pay: $16.00 - $18.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Application Question(s):

Will you now or in the future require sponsorship for employment visa status?
How many years of Help Desk experience do you have?

Ability to Commute:

Mason, OH 45040 (Required)

Work Location: Hybrid remote in Mason, OH 45040

Quick Apply

Refine Your Search

desktop support analyst jobs in cincinnati, oh

Help Desk Analyst

Desktop Support Analyst

Desktop Analyst

Field IT Support Analyst (75% US Travel)

Deskside Support Analyst (Level 2)

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