Powerex-Iwata Air Technology Inc.
As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
WHO WE ARE:
Powerex designs and builds oil free compressed air and vacuum systems used in environments where performance matters most, from hospitals and laboratories to transit systems, and advanced manufacturing operations. For more than three decades, our teams of engineers, technicians, and manufacturing professionals have partnered with customers to solve complex technical challenges and deliver highly reliable, application driven solutions.
As part of Marmon and Berkshire Hathaway, Powerex offers the stability of a well-capitalized organization combined with the agility of a growing business. We are a growing manufacturer of premium custom-built compressed air and vacuum solutions. Unlike high-volume assembly lines, our production floor operates in flexible assembly cells where skilled teams build one-of-a-kind systems from the ground up. This creates an engaging, vibrant workplace where problem-solving, continuous learning, and ownership are part of every day.
Position Summary
We are seeking a detail-oriented and customer- International Customer Service & Logistics Coordinator to support our global customers throughout the entire order lifecycle. This position serves as the primary point of contact for international customers and works closely with Sales, Shipping, Logistics, Production, and Accounting to ensure accurate order processing, timely communication, and exceptional customer service.
The ideal candidate is highly organized, communicates effectively, and is comfortable managing multiple priorities in a fast-paced manufacturing environment.
Key Responsibilities
Customer Service
-
Serve as the primary point of contact for international customers.
-
Enter and process customer orders accurately and efficiently.
-
Provide product pricing and availability information.
-
Monitor inventory and communicate product availability.
-
Track order and shipment status, providing timely updates to customers.
-
Communicate estimated pickup and delivery schedules.
-
Notify customers of shipping delays or schedule changes.
-
Provide shipment weights, dimensions, and freight information as requested.
-
Maintain professional communication and build strong customer relationships.
Inside Sales
-
Prepare and provide customer quotations.
-
Assist with product submittals and support sales documentation when required.
-
Support the sales team by responding to customer inquiries and identifying opportunities to provide additional products or services.
Shipping & Logistics
-
Coordinate international freight shipments, including truck, UPS, air freight, and ocean shipments through freight forwarders.
-
Obtain and provide freight estimates.
-
Maintain accurate shipment weights and dimensions.
-
Prepare shipping documentation, including:
-
Commercial invoices
-
Packing lists
-
Customs documentation
-
Order verification documents for freight forwarders
-
Coordinate shipments with freight forwarders, including those operating through Miami.
-
Provide proof-of-shipment documentation and photographs, particularly for large or specialized orders.
-
Ensure shipping documentation is complete and accurate for customs clearance.
Accounts Receivable Support
-
Monitor incoming wire transfers to facilitate production and shipping releases.
-
Coordinate closely with the accounting department regarding customer payments.
-
Follow up on outstanding payments when necessary.
-
Assist in coordinating final payments required prior to shipment.
-
Maintain communication between Accounting, Production, Shipping, and customers regarding payment status.
Qualifications
-
Spanish language fluency required.
-
High school diploma or equivalent; associate or bachelor’s degree preferred.
-
2+ years of customer service, inside sales, order management, or logistics experience.
-
Experience in supporting international customers and export shipments is preferred.
-
Strong organizational and time-management skills.
-
Excellent verbal and written communication skills.
-
Ability to prioritize multiple tasks and work independently.
-
Proficiency in Microsoft Office, particularly Excel and Outlook.
-
Experience with ERP systems and CRM software is preferred.
-
Knowledge of international shipping documentation and freight coordination is a plus.
Preferred Skills
-
Customer-first mindset with excellent problem-solving abilities.
-
Strong attention to detail and accuracy.
-
Ability to collaborate across departments.
-
Familiarity with export documentation, freight forwarding, and customs processes.
-
Ability to work effectively in a fast-paced manufacturing or distribution environment.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], and please be sure to include the title and the location of the position for which you are applying.
