Pick up charts from various areas within the hospital.
- Ensure all charts are picked up, investigates, and documents any missing charts.
- Checks in charts that have been received.
- Investigates charts not on discharge list.
Prepares charts for scanning.
1 . Ensures patient labels are accurate/correct on all documents to be scanned.
2. Ensures that the appropriate barcode is properly affixed to each non-barcoded document
3. Investigates any and all forms with no patient labels affixed for accurate prepping.
Performs Quality Assurance and Deficiency Completion on Scanned Documents
- Reconciles the paper document with the scanned image to ensure all paper has been scanned.
- Ensures the image quality is good, the document is the correct type, and the proper keywords are assigned to the document.
Scans Charts by record type
Indexes scanned documents to ensure correct placement of a document within the chart.
Reconciling and Processing of Medical Records and Work queues
- 30 Day Scanned Batched for confidential Destruction
- ‘Needs Scanning Deficiency” Work queue with QA Discharge Lists
Provide effective customer service
1. Communicate and interrelate positively and effectively with all customers: i.e. patients,residents, volunteers, families, visitors, physicians, and other hospital employees.
2. The rights of the patients are respected; each patient is recognized as an individual with unique and personal health needs. Considerate, respectful care focused on the patient’s individual needs is provided.
3. Communication with and assistance to all customers is positive and effective at all times recognizing and managing age specific and psychological needs (neonatal, pediatric, adolescent, adult, and geriatric).
4. Customers who need directions and/or assistance are always approached promptly and offered appropriate directions or assistance.
5. Questions by all customers are answered in a courteous, friendly, and caring manner at all times.
6. Cooperative working relationships are established/maintained interdepartmentally and intradepartmentally.
7. Appropriate telephone etiquette is used at all times.
8. Dignity and privacy of all customers are always respected.
9. Confidentiality is maintained at all times.
10. Conduct and attendance are consistent with the expectations/procedures outlined in the employee handbook. Appearance Policy is adhered to at all times.
11. Demonstrates a cooperative and helpful attitude with others, accepts suggestions/directions willingly. Willingly helps others with tasks, is flexible and cooperative when faced with change.
12. Responsibility for getting work done is shared with other members of team.
13. Work is accurately explained to new personnel.
14. Co-workers are helped to achieve their goals and assignments.
15. Performance improvements knowledge and initiative is demonstrated.
16. Helpfulness, cooperation, teamwork, and accomplishments of co-workers are recognized.
17. Communications are positive and respectful with team members and all other hospital staff.
18. Feelings and opinions are shared in a participatory and constructive manner.
19. Conflict is resolved in a positive manner.
20. The value of cultural and professional diversity is recognized and appreciated.
21. Flexibility and cooperative attitude is demonstrated when faced with change.
Documents productivity statistics for each function performed, performs duties according to departmental productivity standards, performs other duties as assigned.
