Top 9 Client success manager Jobs in Cincinnati Oh

Customer Success Manager (OH, Cincinnati)
Five Star Breaktime Solutions —Cincinnati, OH
- $65,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Client Success Manager
Hubbard Broadcasting —Cincinnati, OH
- Full-time
- Marketing
- Writing skills
- English
Senior Customer Success Manager II, Omni Commerce
Pacvue —Cincinnati, OH
- $110,000 - $130,000 a year
- Remote
- Inventory management
- 8 years
- Analysis skills
- Paid parental leave
- Health savings account
Quick Apply
Customer Success Manager (Hybrid)
Unlimited Systems —Cincinnati, OH
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
Quick Apply
Senior Client Success Manager- Activation (P4547)
84.51° —Cincinnati, OH
- $78,000 - $120,000 a year
- Office
- Business development
- Bachelor's degree
- Health savings account
- AD&D insurance

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Project and Client Relationship Manager
The Sewing Loft —Cincinnati, OH
✓ Support daily administrative needs such as answering calls, responding to emails, and placing vendor. ✓ Guide residential clients through project decisions,…
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14h
Account Manager- Equipment Rental
Vandalia Rental —Cincinnati, OH
Valid driver's license with acceptable driving record. Great presentation skills and don’t mind getting out in front. 2+ years of outside sales experience.
$75,000 - $100,000 a year
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Customer Success Manager
Impact.com —Columbus, OH
Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus). Reactive duties include training, product support, and appropriate…
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Customer Success Manager
Nortek Air Solutions, LLC —Columbus, OH
Bachelor’s degree in business or related field of study. Partner with internal logistics and field support teams to coordinate delivery, commissioning, and hand…
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Customer Success Manager (OH, Cincinnati)

Five Star Breaktime Solutions -
Cincinnati, OH

Quick Apply

Job Details

Full-time
$65,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
Achieving annual sales growth

Full Job Description

About the Role:

The Customer Success Manager (CSM) is responsible for building strong client partnerships and ensuring every customer’s experience exceptional service, engagement, and value. Acting as the face of Five Star across all business lines — Markets, Vending, Dining, and Refreshment Services — this role focuses on client retention, satisfaction, and organic growth through proactive relationship management and solution-driven collaboration with operational teams.

Key Responsibilities:

Develop and maintain long-term customer relationships through consistent communication and on-site visits.
Serve as the primary point of contact for all client needs and ensure issues are resolved quickly and professionally.
Partner with operations and regional leadership teams to ensure customer satisfaction, performance excellence, and service consistency.
Identify opportunities to expand relationships by introducing additional Five Star services and solutions.
Support sales and retention goals by assisting with new account development, same-store growth, and profitability initiatives.
Conduct regular client site visits to ensure company standards and contractual commitments are met.
Document all client interactions, feedback, and action items accurately and share updates with division management.
Represent Five Star at conferences, meetings, and events as needed, including occasional overnight travel.
Promote and uphold Five Star’s values — Discipline, Leadership, Integrity, and Community — in every customer interaction.

Qualifications:

Bachelor’s degree in business, Marketing, or a related field preferred; equivalent experience considered.
Minimum of 3 years of experience in customer success, account management, or sales, ideally within a service-oriented industry.
Proven track record of achieving client satisfaction, retention, and revenue growth goals.
Strong interpersonal, communication, and problem-solving skills with the ability to present to groups and leadership.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Ability to work independently, handle multiple priorities, and operate with a sense of urgency.
Willingness to travel regionally and stay overnight as required.
Willing to undergo a background check.
Willing to undergo a drug screen.

What We Offer:

Competitive base salary: Starting at $65,000.
Quarterly Retention Bonus + Sales Incentive Opportunities.

Vehicle/Car Program:

Weekly allowance between $108–$132 based on MPG
Up to $3,300 annual vehicle maintenance reimbursement (to include insurance reimbursement)
Additional $0.10/mile reimbursement for business miles over 15,000

Benefits:

Comprehensive health, dental, and vision insurance
401(k) with company match, paid time off, and holidays
A collaborative, growth-driven culture that rewards initiative and results

EEO Statement:

Five Star Breaktime Solutions is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage veterans and individuals with disabilities to apply.

Pay: $65,000.00 per year

Quick Apply

Refine Your Search

client success manager jobs in cincinnati oh

Customer Success Manager (OH, Cincinnati)

Client Success Manager

Senior Customer Success Manager II, Omni Commerce

Customer Success Manager (Hybrid)

Senior Client Success Manager- Activation (P4547)

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