Thank you for considering a career at Ensemble!
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity:
CAREER OPPORTUNITY OFFERING:
By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.
Business resiliency is a major focus of this role, combining a strategic approach with rapid time-to-value delivery to support the organization's ability to prepare for, respond to, and recover from disruptive events while maintaining critical operations and delivering for customers. This role supports Ensemble's Enterprise Risk Management (ERM), business resiliency, and control architecture programs by helping connect enterprise risks, controls, evidence, continuity capabilities, and assurance activities into a consistent governance model. Reporting to the Director, Enterprise Risk Management & Business Resiliency, the Manager partners across Internal Audit, Finance, Compliance, Cybersecurity GRC, IT Operations, IT Audit, Third-Party Risk Management, Privacy, Legal, Operations, and business leaders to strengthen organizational resilience, risk visibility, control alignment, and executive decision-making.
Approximately 60% of the role supports Business Resiliency including continuity planning, business impact analyses, tabletop exercises, after-action reviews, crisis preparedness, recovery strategy development, and resiliency governance; approximately 40% of the role focuses on ERM program execution and control architecture.
Key Responsibilities
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.
Business Resiliency (~60% of Role)
Partner with the Director, Enterprise Risk Management & Business Resiliency to develop and execute the long-term strategy for Enterprise Resiliency, translating organizational objectives into scalable, sustainable capabilities that strengthen operational resilience while maintaining administrative efficiency and cost-effectiveness.
Design, implement, and continuously mature business resiliency programs, frameworks, governance processes, and operating models across business operations, technology, applications, vendors, customers, and critical services, ensuring increasing program depth and integration can be sustained without disproportionate resource investment.
Identify, evaluate, and implement appropriate uses of artificial intelligence, automation, analytics, and emerging technologies to improve the efficiency, effectiveness, quality, scalability, and reporting capabilities of resiliency, risk, and control programs while maintaining appropriate governance and oversight.
Foster a culture of resiliency across the enterprise by partnering with leaders to embed resilience, preparedness, dependency management, and recovery considerations into strategic planning, operational decision-making, project delivery, vendor oversight, and day-to-day business activities, while serving as a strategic advisor and thought partner who continuously drives measurable, value-added program improvements.
Partner with the Director, Enterprise Risk Management & Business Resiliency to define and execute the long-term vision, framework, governance model, and operating strategy for Enterprise Risk Management, ensuring the program remains scalable, decision-oriented, and aligned with organizational objectives, growth, and emerging risks.
Lead the continuous maturation of Ensemble's ERM capabilities by advancing risk methodologies, taxonomies, analytics, reporting, and governance processes while leveraging Optro RiskOversight, automation, artificial intelligence, and other technologies to improve efficiency, transparency, adoption, and executive insight.
Support the enterprise risk assessment process by facilitating executive engagement, identifying strategic and emerging risks, challenging assumptions, strengthening risk ownership, and translating risk intelligence into actionable recommendations that support leadership decision-making, internal audit planning, and Board oversight.
Develop meaningful risk metrics, key risk indicators, dashboards, scenario analyses, and executive communications that enhance risk awareness, foster a strong risk culture, and enable leaders and the Board to proactively monitor, understand, and respond to evolving business, operational, technology, regulatory, and third-party risks.
Partner with the Director, Enterprise Risk Management & Business Resiliency to establish and mature Ensemble's enterprise control architecture strategy, creating a scalable, integrated control environment that supports risk management, compliance, audit, operational resilience, and executive decision-making across the organization.
Design and govern the enterprise controls framework, including control taxonomy, standards, ownership models, evidence requirements, lifecycle management, and cross-framework mappings, while promoting standardization, simplification, and sustainable administration as the program expands in scope and maturity.
Analyze relationships between risks, controls, findings, obligations, and assurance activities to identify coverage gaps, redundancies, inefficiencies, emerging control needs, and opportunities to strengthen risk mitigation while reducing unnecessary control burden across the enterprise.
Leverage data analytics, automation, artificial intelligence, and enabling technologies to improve control visibility, reporting, monitoring, and effectiveness, developing meaningful dashboards, coverage metrics, heat maps, and executive-level insights that support proactive governance and continuous improvement.
Cross-Functional Partnership
Serve as a trusted advisor and strategic partner to leaders across Operations, Internal Audit, Finance, Business Resiliency, Cybersecurity, IT, Third-Party Risk Management, Compliance, Privacy, Legal, and other functions, fostering alignment between enterprise risk, resiliency, control, governance, and assurance activities to support informed decision-making and organizational objectives.
Partner with business and functional leaders to embed resiliency principles into operational processes, technology initiatives, vendor oversight, customer commitments, strategic planning, and major business changes, helping cultivate a sustainable culture of resilience and shared accountability across the enterprise.
Translate audit findings, risk assessments, business continuity exercises, recovery planning activities, compliance obligations, management action plans, and control requirements into integrated risk, resiliency, and control improvement strategies that strengthen organizational preparedness and risk mitigation capabilities.
Advise leaders, risk owners, and process owners on risk management, business resiliency, control design, governance, evidence expectations, and control-to-risk alignment, serving as a subject matter expert and strategic thought partner on enterprise initiatives, transformation efforts, and special projects while continuously identifying opportunities for efficiency, simplification, automation, and value creation.
Knowledge, Skills, and Abilities
Analytical Judgment: Synthesizes complex risk, control, evidence, audit, and KRI information to advise leaders on implications, gaps, and mitigation strategies.
Systems Thinking: Connects risks, controls, processes, technologies, and assurance activities into durable governance models.
Collaboration & Influence: Builds alignment across risk, audit, finance, technology, compliance, legal, and operational stakeholders without direct authority.
Execution & Accountability: Drives cross-functional initiatives from design through adoption, with clear ownership, timelines, and measurable outcomes.
Business Resiliency Judgment: Applies continuity, crisis management, disaster recovery, and operational resilience practices to strengthen preparedness and recovery capabilities.
Communication: Translates risk, resiliency, and control concepts into clear guidance for executives, managers, and assurance partners.
Required Qualifications
CBCP, MBCI, CRISC, RIMS-CRMP, CIA, CISA, CRCR - if not already obtained, working toward a certification.
Willingness to obtain a certification within 9 months.
At least 6 years of progressive experience in Business Resiliency and Enterprise risk management in a rapid growth environment with at least two years at the Manager level.
At least 2 years’ experience managing people.
Bachelor’s degree or Equivalent Experience ( Health Information Management; Health Information Systems; Risk Management; Accounting; Auditing; Finance; Healthcare Revenue Cycle; or related)
Demonstrated expertise in Business Resiliency, Operational Resilience, Enterprise Risk Management, Internal Controls, Governance, and Assurance disciplines, with the ability to integrate these capabilities into a cohesive enterprise-wide strategy that supports organizational objectives, operational excellence, and sustainable growth.
Proven ability to think strategically while executing pragmatically, including designing scalable governance frameworks, operating models, and risk and resiliency capabilities that can mature across business functions, technology, vendors, customers, and regulatory requirements without creating disproportionate administrative burden or cost.
Strong analytical, facilitation, and stakeholder engagement skills, with the ability to influence outcomes, build consensus, challenge assumptions, and drive meaningful change across all levels of the organization without direct authority.
Exceptional executive communication and relationship management skills, including the ability to translate complex risk, resiliency, control, technology, and emerging threat concepts into concise, actionable insights that support informed decision-making by senior leadership, executive committees, and the Board of Directors.
Demonstrated ability to identify, evaluate, and apply artificial intelligence, automation, analytics, and emerging technologies to improve the efficiency, effectiveness, scalability, quality, and sustainability of risk, resiliency, governance, and control programs while maintaining appropriate oversight and governance.
Experience building and advancing organizational cultures that promote risk awareness, resiliency, accountability, preparedness, continuous improvement, and shared ownership of enterprise objectives and outcomes.
Working knowledge of leading governance, risk, compliance, resiliency, cybersecurity, and control frameworks, including COSO ERM, COSO Internal Control – Integrated Framework, ISO 31000, ISO 22301, NIST CSF, NIST AI RMF, HITRUST CSF, ISO 27001, SOC 1 / SOC 2, HIPAA Security & Privacy Rules, PCI DSS, and related industry standards.
Hands-on experience with GRC, resiliency, or risk management platforms (e.g., Optro RiskOversight & CrossComply, AuditBoard, ServiceNow IRM/GRC, Archer, Workiva, MetricStream, Fusion, or comparable solutions), coupled with strong data analysis, reporting, Microsoft 365, SharePoint, and AI-assisted productivity capabilities.
Join an award-winning company
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
Innovation
Work-Life Flexibility
Leadership
Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
Employment Disclaimers – Ensemble
