Top 29 Resource navigator Jobs in Cincinnati Oh

Resource Navigator
United Way of Greater Cincinnati —Cincinnati, OH
- $22.50 an hour
- Call employer
- Bilingual
- Mid-level
- Bachelor's degree
- 403(b) matching
- Disability insurance
Quick Apply
Career Navigator
Volunteers of America Ohio and Indiana —Cincinnati, OH
- $55,000 a year
- Up to 50% travel
- Residential
- Travel
- 403(b) matching
- Health insurance
5d
Patient Navigator, LPN
The Urology Group —Cincinnati, OH
- Full-time
- Hybrid work
- Nursing
- BLS Certification
- HIPAA
- Profit sharing
- Health savings account
Quick Apply
18h
Patient Navigator-RN - Main Chemotherapy - Part Time - Days
The Christ Hospital Health Network —Cincinnati, OH
- Part-time
- Nursing
- Surgery
- RN License
Career Navigator at Colerain
Ohio Valley Goodwill Industries Rehabilitation Center, Inc. —Cincinnati, OH
- Full-time
- Research
- Mid-level
- 3 years
- 403(b) matching
- Paid holidays
Financial Navigator
DeCoach Recovery Centre —Cincinnati, OH
- Full-time
- Addiction Medicine
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Specialty Nurse Navigator - Lung Program
TriHealth —Cincinnati, OH
- Full-time
- Nursing
- RN License
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Communication Consultant, Employee Experience - Value-Added Services
WTW —Cincinnati, OH
- Full-time
- Microsoft Word
- Microsoft Excel
- Mid-level
- Paid jury duty
- Health savings account
Queens Village Community Health Navigator II
Cincinnati Children's Hospital —Cincinnati, OH
- $20.57 - $25.72 an hour
- Full-time
- Mid-level
- High school diploma or GED
- University
13d
Queens Village Community Health Navigator
Cincinnati Children's Hospital —Cincinnati, OH
- $19.29 - $23.92 an hour
- Full-time
- Mid-level
- High school diploma or GED
- University
13d
Care Navigator/Case Manager
FamilyCare Counseling Solutions —Covington, KY
- $42,500 - $50,000 a year
- 8 hour shift
- Clean driving record
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Targeted Case Manager
FCCS —Covington, KY
- $17.31 - $24.00 an hour
- Part-time
- Clean driving record
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Career Navigator
Brighton Center Inc —Newport, KY
- $37,000 - $39,000 a year
- Data entry
- Reliable transportation
- Communication skills
- 403(b) matching
- Paid holidays
Quick Apply
Patient Navigator-RN - Main Radiation Oncology - Full Time - Days
The Christ Hospital Health Network —Cincinnati, OH
- Full-time
- Nursing
- Surgery
- RN License
6d
Pharmacy Technician Navigator
Cencora —Cincinnati, OH
- Extended hours
- Microsoft Excel
- Mid-level
- Clinic
- Paid parental leave
- Health insurance
TCHP Clinical Navigator-RN - Redbank Medical Oncology - Full Time - Days
The Christ Hospital Health Network —Cincinnati, OH
- Full-time
- Nursing
- Patient monitoring
- RN License
Hospice Clinical Liaison
Dignity Care Partners Hospice Blue Ash —Blue Ash, OH
- Full-time
- RN License
- Mid-level
- 3 years
Quick Apply
Chaplain - PRN
Hospice of the Bluegrass Inc —Florence, KY
- PRN
- Hospital
- Public speaking
- Mid-level
Quick Apply
Lung Cancer Nurse Navigator - Main Oncology Admin - Full Time - Days
The Christ Hospital Health Network —Cincinnati, OH
- Full-time
- Nursing
- Surgery
- RN License
5d
Strategic Learning Partner (Sales Development Representative)
BLR | Leadership Platforms | CCMI —Cincinnati, OH
- Full-time
- Remote
- Customer service
- Business development
- No degree
Quick Apply

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resource navigator jobs near cincinnati oh

Resource Navigator

United Way of Greater Cincinnati -
Cincinnati, OH

Quick Apply

Job Details

$22.50 an hour

Benefits

403(b) matching
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
403(b)
Life insurance

Qualifications

Employee relationship building
Productivity software

Full Job Description

The 211 Resource Navigator answers 211 Helpline calls and responds to online requests for resource information. They play a vital role in helping residents access social services by collecting data, conducting needs assessments, and facilitating referrals within a network of community partners. This is a high-volume, fast paced call center role, with approximately six or more hours of each shift spent actively answering inbound calls from individuals seeking assistance. 211 Resource Navigators may also attend community events to build 211 awareness across four southwest Ohio counties and four Northern Kentucky counties provide resource information and provide residents with resource information. This role is challenging, emotionally demanding, and deeply impactful. Resource Navigators provide broad-based human services assessments, make appropriate service referrals through a referral platform, and ensure follow-up to confirm referrals are utilized effectively.

The 211 Resource Navigator’s responsibilities may evolve to align with new community needs and United Way initiatives, ensuring flexible and responsive support to residents. All calls to 211 are recorded for quality and training purposes.

KEY AREAS OF RESPONSIBILITY:

Caller Support & Referrals: Compassionately assess the needs of community members and provide referrals for immediate and ongoing support through our network of trusted community partners. Referrals will be primarily made via a technology platform. Handle challenging and sensitive calls, including mental health crisis, abuse or neglect calls assessing clients’ needs, providing warm transfers to specialized community services and managing complex, emotional or high-stress situations with care and professionalism.
Data Tracking & Advocacy: Secure consent and build caller profiles for longitudinal records. Collect and record data on referrals, including types, demographics, and agency responses, to contribute to daily and weekly reports. Act as an advocate for residents, ensuring they are connected to the resources they need.
Program Screening: Proactively conduct screenings for designated programs, considering appropriateness and availability to community members.
Collaboration & Program Improvement: Work closely with the Director of Community Connections, 211 Sr. Manager(s) and other United Way staff to evaluate and enhance 211 operations, including call quality and customer satisfaction, contributing to continuous improvement of the program. Record unmet needs to inform United Way’s Community Impact agenda.

SUPERVISORY RESPONSIBILITIES: None

OTHER DUTIES:
This job description outlines the core duties and responsibilities for the 211 Resource Navigator role, but it is not exhaustive. Duties and responsibilities may be adjusted based on changing community needs or organizational priorities, with or without notice.

JOB RELATIONSHIPS WITH:
General Public; United Way of Greater Cincinnati Team Members and Social Services Providers.

DESIRED COMPENTENCIES:

Customer Service Orientation
Resource Navigation
Communication
Collaboration and teamwork
Adaptability and Problem Solving
Technology Proficiency

MINIMUM QUALIFICATIONS:

Education: Bachelor’s degree from an accredited college or university with a major in Social Work, Human Services or a related field (preferred).
Experience: At least one year of experience in the human services field, including social service interviewing, is desirable. Broad knowledge of human services and the Greater Cincinnati service network preferred.
Skills: Strong organizational, problem solving and communication skills. Knowledge of community resources. Effective and comprehensive computer skills, including Microsoft Office. Ability to work independently and in group settings and build effective relationships with staff, administration, volunteers, agencies, and community members. *Bi-lingual skills are preferred, but not required.

WORKING CONDITIONS:

Collaborative call center office environment.
Extended periods of computer screen use.
Occasional in-person or community-based work
Occasional remote weekend work rotation (Saturdays between 7:00am and 6:00pm and Sundays between 7am and 3:00pm).

SALARY: 22.50 per hour plus competitive benefits package

BENEFITS:

Generous paid time off including vacation, personal, sick, and holiday time
Medical, Dental, Vision, Life Insurance, 403b plan with company match
Short-Term & Long-Term Disability Insurance
Employee Assistance Program and access to other free health programs
Community volunteer opportunities
Professional development and training opportunities

Quick Apply

Refine Your Search

resource navigator jobs in cincinnati oh

Resource Navigator

Career Navigator

Patient Navigator, LPN

Patient Navigator-RN - Main Chemotherapy - Part Time - Days

Career Navigator at Colerain

Financial Navigator

Specialty Nurse Navigator - Lung Program

Communication Consultant, Employee Experience - Value-Added Services

Queens Village Community Health Navigator II

Queens Village Community Health Navigator

Care Navigator/Case Manager

Targeted Case Manager

Career Navigator

Patient Navigator-RN - Main Radiation Oncology - Full Time - Days

Pharmacy Technician Navigator

TCHP Clinical Navigator-RN - Redbank Medical Oncology - Full Time - Days

Hospice Clinical Liaison

Chaplain - PRN

Lung Cancer Nurse Navigator - Main Oncology Admin - Full Time - Days

Strategic Learning Partner (Sales Development Representative)

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