Top 93 Customer service manager Jobs in Cincinnati Oh 45245

Manager, Regulatory Customer Support (Banking)
Green Dot Corporation —Cincinnati, OH
- $83,800 - $125,900 a year
- Full-time
- Mid-level
- Office
- 3 years
Manager, Sales and Customer Service
Macy’s —Cincinnati, OH
- $56,300 - $93,700 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
Manager, Customer Service
Michelman Inc. —Cincinnati, OH
- Monday to Friday
- Hybrid work
- Pass drug screening
- Mid-level
- 3 years
Quick Apply
Contact Center Manager
DMI —Sharonville, OH
- $113,600 - $142,000 a year
- Overtime
- 5 years
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Contact Center Supervisor
DMI —Sharonville, OH
- $113,600 - $142,000 a year
- Overtime
- Mid-level
- High school diploma or GED
- Analysis skills
- Disability insurance
- Health insurance
Customer Service Account Manager
Eurostampa North America —Cincinnati, OH
- Inventory management
- Writing skills
- Mid-level
- Profit sharing
- Health savings account
Quick Apply
6d
Customer Service Department Manager
Meijer —Cincinnati, OH
- Full-time
- Merchandising
- Mid-level
- Bachelor's degree
- Store discount
- Paid parental leave
6d
Customer Service Manager
EcoShield Pest Solutions —Fairfield, OH
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
Customer Experience & Service Transformation Advisory Manager
Accenture —Cincinnati, OH
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Udacity LearnVantage Mid-Market Account Success Management Associate Manager
Accenture —Cincinnati, OH
- $68,300 - $126,100 a year
- Full-time
- Remote
- 5 years
- Presentation skills
- US work authorization
- Paid holidays
- Disability insurance
Assistant Manager Client Relationship Center Service
Western & Southern Financial Group —Cincinnati, OH
- Extended hours
- Word processing
- Mid-level
- Office
Manager Client Solutions Sr
Acosta —Cincinnati, OH
- $72,600 - $90,800 a year
- Full-time
- Microsoft Outlook
- Business development
- Bachelor's degree
Quick Apply
4d
Director, Workforce Management, Customer Experience & Quality
EVERSANA —Mason, OH
- $105,000 - $120,000 a year
- Full-time
- Remote
- Master's degree
- 8 years
- Bachelor's degree
Quick Apply
4d
Multinational Network Manager
The Hartford —Cincinnati, OH
- $67,600 - $129,600 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Communication skills
Customer Care Manager
Arbor Homes —West Chester, OH
- Full-time
- Clean driving record
- Construction site
- Computer literacy
- Paid parental leave
- Health insurance
Client Service Manager
Gallagher —Cincinnati, OH
- $47,000 - $70,500 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Bachelor's degree
3d
Senior Partner Success Manager
Worldpay, LLC —Cincinnati, OH
- $108,200 - $163,400 a year
- Full-time
- 7 years
- Pass drug screening
- Finance
Quick Apply
1d
Director Customer Experience & Strategy
Diesel Direct Inc —Cincinnati, OH
- Full-time
- Analysis skills
- Bachelor's degree
- Mentoring
Quick Apply
Client Services Coordinator
People Working Cooperatively Inc —Cincinnati, OH
- Full-time
- Mid-level
- High school diploma or GED
- 4 years
Quick Apply
Customer Service Manager - State Farm Agent Team Member
Doug Zeigler - State Farm Agent —Mason, OH
- $45,000 - $65,000 a year
- Full-time
- Communication skills
- Entry level
- Paid time off
- 401(k) matching
Quick Apply

I want to receive the latest job alert for customer service manager in cincinnati oh 45245

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near cincinnati oh 45245

Market Manager jobs in Cincinnati, OH

Client Services jobs in Cincinnati, OH

Client Services Coordinator jobs in Cincinnati, OH

Customer Service Manager jobs in Cincinnati, OH

Customer Experience Manager jobs in Cincinnati, OH

Customer Service Representative jobs in Cincinnati, OH

National Center For Missing & Exploited Children jobs in Alexandria, VA

Resurrection Medical Center jobs in Chicago, IL

Data Center Technician jobs in Los Angeles, CA

Call Center Supervisor jobs in Alabama

Distribution Center jobs in Fort Worth, TX

Call Center Supervisor jobs in Remote

Call Center Supervisor jobs in Columbus, OH

Call Center Supervisor jobs in Milford, MA

Customer Service Manager jobs in Corona, CA

Community Association Manager jobs in Atlanta, GA

Customer Service jobs in Columbia, SC

Remote Customer Service Representative jobs in Saint Paul, MN

Limousine Service jobs in New York, NY

Customer Service Manager jobs in Bethesda, MD

Manager, Regulatory Customer Support (Banking)

Green Dot Corporation -
Cincinnati, OH

Apply Now

Job Details

Full-time
$83,800 - $125,900 a year

Qualifications

Team leadership
Spreadsheets
Team development
Bank experience
Team training
Industry knowledge of financial regulations
Productivity software
Excel data analysis

Full Job Description

We’re looking for talented professionals to join us in bringing smart money management and payment solutions to everyone’s fingertips.

<<>><<>><<>><<>><<>><<>><<>><<>><<>><<>>

JOB DESCRIPTION

Location Requirement

This role is required to work in the Blue Ash, OH office (Monday through Friday).

Job Summary

The objective of the position is to oversee the Regulatory Complaints teams. This team is responsible for investigating and responding to written regulatory complaints that customers file against Green Dot to attain the best possible response and resolution. You will have a chance to be a subject matter expert and escalation point to the Regulatory Complaint case owners as well as for Federal and State Regulators. You will also have an opportunity to develop and train employees and assure daily tasks and metrics are completed and/or resolved.

Key Responsibilities

Supervises Regulatory Complaint team who are responsible for investigating and resolving the most escalated customer-initiated complaints to the highest professional standards.
Ensure that all regulatory complaints have been filed with a state or federal regulator are managed to excellent professional standards and within Green Dot’s terms and policies.
Manage the team’s production and performance to meet departmental and company KPIs.
Demonstrate the ability to understand the big picture and identify the underlying drivers causing complaints by capturing, reporting and analyzing systematic issues and recommending solutions to improve processes and products.
Partner with state and federal regulators to address process and policy gaps or performance opportunities.
Partners with Sr. Customer Experience and Support leadership and other groups to resolve complaints within designated SLAs.
Evaluate data to identify trends and recommend actions and improvements to enhance regulatory compliance, operational efficiency, and loss mitigations.
Select, develop, train, and evaluate Regulatory Complaint team members to ensure efficient operations.
Develop and Implement process and policy improvements and controls to enhance the Regulatory complaints workflow and overall performance to maintain and improve federal compliance.
Perform other duties as needed.

Required Qualifications

3+ years of operational leadership required.
Knowledgeable in bank and deposit compliance regulations (e.g., Regulation E and UDAAP).
Ability to train new and existing team members on all processes including any new processes as they arise.
Ability to understand the direction of the team and company and making recommendations that are in line and achieve operation and tactical goals.
Proficient in Microsoft Office suite, including Work, Power Point and Excel with the ability to create pivot tables and analyze large sets of data.
Ability to multitask with changing daily priorities.
Highly organized.
Proactive problem-solver.
Superb attention to detail.
Exceptional written skills with the proven ability to present and partner with senior and executive leadership.

Preferred Qualifications

3+ years of customer service experience preferred.
1+ year of disputes and/or fraud investigation experience preferred.
Bachelor’s degree preferred.
3 years of regulatory, compliance, legal, audit, risk management or other relevant experience (e.g., resolution of customer complaints) preferred, experience in a financial services environment a plus.

**Ability to work in the U.S. without sponsorship**
**Ability to meet the location requirement outlined above**

POSITION TYPE

Regular

PAY RANGE

The targeted full-time base salary for this position is $83,800.00 to $125,900 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

<<>><<>><<>><<>><<>><<>><<>><<>><<>><<>>

We’re Here to Support You—Accommodations Upon Request

Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential.

Work Authorization Requirement
At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.

Important Notice on Application Accuracy
We value integrity in our hiring process. Please ensure that all information provided in your resume and application is accurate and authentic. Submissions found to be fraudulent or misleading will result in disqualification from consideration, and any offers extended may be rescinded.

Apply Now

Refine Your Search

customer service manager jobs in cincinnati oh 45245

Manager, Regulatory Customer Support (Banking)

Manager, Sales and Customer Service

Manager, Customer Service

Contact Center Manager

Contact Center Supervisor

Customer Service Account Manager

Customer Service Department Manager

Customer Service Manager

Customer Experience & Service Transformation Advisory Manager

Udacity LearnVantage Mid-Market Account Success Management Associate Manager

Assistant Manager Client Relationship Center Service

Manager Client Solutions Sr

Director, Workforce Management, Customer Experience & Quality

Multinational Network Manager

Customer Care Manager

Client Service Manager

Senior Partner Success Manager

Director Customer Experience & Strategy

Client Services Coordinator

Customer Service Manager - State Farm Agent Team Member

I want to receive the latest job alert for customer service manager in cincinnati oh 45245

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected