Top 20 Desktop support specialist Jobs in Clayton, Nc

desktop support
Software Technology Inc —Raleigh, NC
- Research
- Mid-level
- Office
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DESKTOP TECHNICIAN/ IT SUPPORT
EDI Integrated Business Solutions —Raleigh, NC
- Full-time
- Computer Science
- English
- Mid-level
Desktop Support Specialist
Software Technology Inc —Raleigh, NC
- Research
- Mid-level
- Office
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Information Technology Security & Compliance Specialist (Full-time Hybrid, Morrisville, NC Based)
Alliance Health —Morrisville, NC
- $81,873 - $104,388 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- HIPAA
- Disability insurance
- Health insurance
IT Support Specialist
Ovation Workplace Services Inc —Zebulon, NC
- $40,000 - $42,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
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Active Directory Technical Specialist
Software Technology Inc —Raleigh, NC
- Senior level
- Communication skills
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Agent, CSC
Syntax Systems Ltd. —Durham, NC
- Azure
- Mid-level
- Windows
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Service Desk Specialist
Software Technology Inc —Raleigh, NC
- Full-time
- Research
- Mid-level
- Office
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Field Service Engineer
Custom Computer Specialists —Raleigh, NC
- $58,000 - $72,000 a year
- Full-time
- Mid-level
- Office
- Windows
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8d
Specialist IS Engineer - Citrix
Amgen —Holly Springs, NC
- $112,483.05 - $152,182.95 a year
- Computer science
- Doctoral degree
- Computer Science
- Disability insurance
- Health insurance
Field Services Engineer
Custom Computer Specialists —Raleigh, NC
- Mid-level
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
11d
Senior Reporting and Analytics Product Owner (WorkDay)
Fujifilm —Holly Springs, NC
- Office
- 3 years
- Master's degree
IT Administrator/ IT Support Specialist
Neuwave Systems —Raleigh, NC
- $60,000 a year
- Full-time
- Customer service
- Mid-level
- Office
- Paid holidays
- Health insurance
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desktop support

Software Technology Inc -
Raleigh, NC

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Job Details

Qualifications

Desktop computer repair
Network hardware support
Data migration
Procedural guides
Technical documentation
Incident management software
Printer (troubleshooting support)
Software installation
Desktop (troubleshooting support)
Computer management
Network protocols
Customer support ticket management
Technical customer support for office equipment
ServiceNow
Desktop administration
Peripheral hardware support
Ticketing system technical support
Office equipment system installation
Mobile devices

Full Job Description

Job Title: NCDOT - Specialist- Expert

Client: State of North Carolina

Location: Century Center, Raleigh NC

Interview Type: Either Webcam Interview or In Person

Description:
The NCDIT-Transportation organization is seeking a desktop support Expert/Specialist resource for a 12-month engagement to work with our Client Services Team. **TRAVEL REQUIRED**

The NCDIT-Transportation organization is seeking a desktop support Expert/Specialist resource for a 12-month engagement to work with our Client Services Team. **TRAVEL REQUIRED**

Client Services analysts use technical expertise, with understanding of business and user needs, to evaluate IT related incidents and service desk tickets in order to appropriately prioritize and provide appropriate solutions. A Client Services analyst will promote positive customer relationships and mentors' teammates to ensure client satisfaction and organizational success. Client Services takes ownership of customer problems and works with a sense of urgency to resolve these incidents and problems. An analyst will communicate status and progress to the customers in a timely professional manner. All analysts will also provide updates on work progress to Customer Support Specialists and the Service Desk using the call tracking system. A qualified candidate will possess significant technical knowledge and serves as a team member with other analysts to help solve complex problems. Skills include proficiencies with different types of computer hardware, software, peripherals and components, networking protocols and communications. A qualified analyst will know how to image new computers and install the appropriate software for customers. The analyst must know how to install local and network printers along with other peripherals such as scanners. An analyst will be responsible for migrating and protecting user data and profiles as computers are replaced. A candidate should be able to show how they stay abreast of current technologies to better the end users working environment. A Client Services analyst can identify emerging trends relating to issues and problems, then researches and makes suggestions of solutions to solve current and prevent future problems. Client Services analysts communicate with Data Center Operations when modifying user data storage, DHCP reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). The CS analyst will collaborate with application development teams to identify application issues at the customer level and provide technical detail for development teams to accurately identify problems within applications and provide solutions. Also, a CS analyst will work with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.

Project Management:
Qualified candidates will have the skill to lead projects that require directing the work of others with some latitude on actions or decisions. The candidate should be able to lead team efforts, at the direction of the local Client Services supervisor and/or other management.

Documentation:
This position participates in creating and maintaining documentation of processes and procedures for all areas this position is responsible for (i.e. – software installs, profile transfers, PC replacements). This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).

System Security:
It is the responsibility of all Client Services staff to be aware of DOT and DIT security policies, as well as the security issues directly affecting the systems and technology for which this position is responsible. This position is responsible for implementing and maintaining the requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, transferring or usage in a manner inconsistent with IT Security Policies and standards.

Required/Desired Skills

Skill

Required /Desired

Amount

of Experience

Skilled in different types of computer hardware, mobile devices, software, peripherals and components, networking protocols and communications.

Required

7

Years

Installing and imaging new computers and loading of appropriate software for customers.

Required

7

Years

Installing local and network printers and other peripherals.

Required

7

Years

Migrating data and user profiles.

Required

7

Years

Documenting process and procedures related to technical support activities.

Required

7

Years

Demonstrates knowledge and a working experience with ServiceNow call tracking system.

Required

7

Years

Quick Apply

Refine Your Search

desktop support specialist jobs in clayton, nc

desktop support

DESKTOP TECHNICIAN/ IT SUPPORT

Desktop Support Specialist

Information Technology Security & Compliance Specialist (Full-time Hybrid, Morrisville, NC Based)

IT Support Specialist

Active Directory Technical Specialist

Agent, CSC

Service Desk Specialist

Field Service Engineer

Specialist IS Engineer - Citrix

Field Services Engineer

Senior Reporting and Analytics Product Owner (WorkDay)

IT Administrator/ IT Support Specialist

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