Job Description:
Keeping Critical Technology Ready When Every Second Counts.
Do you enjoy solving complex technical challenges and ensuring mission-critical systems operate at peak performance? At NCT9-1-1, we're seeking a skilled and forward-thinking 9-1-1 Systems Administrator to help manage and support the technology infrastructure that powers emergency communications across our region.
This role is more than system administration…it’s about maintaining the reliability, security, and performance of the technology that supports life-saving services. You'll work with servers, virtualization platforms, directory services, enterprise applications, network infrastructure, and backup systems to ensure our operations remain available, secure, and resilient.
Why This Role Matters
Every 9-1-1 call relies on a robust and dependable technology environment. The 9-1-1 Systems Administrator helps ensure that emergency communication systems remain operational, secure, and ready to serve the public whenever they are needed.
This position drives impact by:
- Maintaining critical server, storage, and virtual infrastructure environments.
- Supporting enterprise applications and systems that enable emergency communications operations.
- Monitoring system performance and proactively resolving issues before they affect users or services.
- Strengthening cybersecurity, data protection, and business continuity capabilities.
- Collaborating with internal teams, vendors, and partner agencies to support technology initiatives and infrastructure improvements.
If you're passionate about technology, problem-solving, and supporting public safety through reliable systems and infrastructure, this role is for you.
Key Responsibilities
- Install, configure, maintain, and monitor physical and virtual server environments.
- Administer enterprise directory services, including domains, organizational units, group policies, and user access controls.
- Manage virtualization platforms, virtual servers, and application delivery environments.
- Configure, monitor, and validate enterprise backup and disaster recovery systems.
- Support and administer Microsoft SQL Server and application server environments.
- Maintain enterprise network services including DNS, SMTP, and related infrastructure components.
- Diagnose and resolve hardware, software, system, and network issues while providing technical support to users.
- Monitor system performance, analyze operational metrics, and recommend improvements to enhance reliability, security, and efficiency.
- Assist with technology deployments, infrastructure upgrades, and implementation of new solutions.
- Coordinate with vendors, manufacturers, and service providers to support operational and project needs.
Who We’re Looking For
Someone who combines strong technical expertise with a service-oriented mindset. The ideal candidate is:
- A systems professional who enjoys troubleshooting and solving complex technical challenges.
- A proactive thinker who identifies risks and opportunities before they become problems.
- A detail-oriented administrator who values reliability, security, and operational excellence.
- A collaborative team member who communicates effectively with technical and non-technical stakeholders.
- A technology professional motivated by public service and supporting mission-critical operations.
Minimum Requirements
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
- At least 3 years of professional experience supporting enterprise servers, systems, or network infrastructure.
- Experience with server operating systems, virtualization technologies, backup and recovery solutions, and enterprise network services.
- Working knowledge of Microsoft SQL Server, directory services, systems monitoring tools, and network technologies.
- Valid state-issued driver's license required.
- Industry-recognized certifications in systems administration, networking, virtualization, storage, or related technologies are desirable.
Salary Range
$75,000 – $85,000 annually, depending on qualifications and experience.
Why NCT9-1-1?
At NCT9-1-1, your work directly supports the technology that helps save lives. We offer the opportunity to work with advanced public safety systems, collaborate with dedicated professionals, and contribute to meaningful projects that serve communities throughout North Central Texas.
Join us in building and maintaining the technology that keeps emergency communications running when every second matters.
Equal Employment Opportunity Employer:
NCTCOG is an equal opportunity employer/program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, and other classifications covered under federal, state, or local laws. Auxiliary aids and services are available upon request to individuals with disabilities.
Background Check & Drug Testing:
All selected candidates must undergo a pre-employment background check and drug screening. Background checks include national criminal background check, employment history, motor vehicle record check, social security verification, education verification, and other elements as needed. NCTCOG is committed to a safe and drug free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping NCTCOG safe and drug free. In order to receive an offer of employment from NCTCOG, selected candidates must successfully pass the pre-employment background check and drug screening.
E-Verify:
The North Central Texas Council of Governments participates in the federal E-Verify program in order to verify a new employee's authorization to work in the United States. Applicants must be lawfully authorized to work in the U.S.
Statement Concerning Employment in a Job Not Covered by Social Security:
- NCTCOG participates in a defined contribution plan as an alternative to Social Security. NCTCOG offers mandatory and elective retirement plans that have been developed specifically for public-sector retirement plan participants.
- Be advised if you are hired by NCTCOG, your earnings from this job are not covered under Social Security (i.e., you will not pay Social Security taxes). This means that you will not earn credits for Social Security retirement or disability benefits in this job. If you retire or become disabled, and you are eligible for a Social Security benefit based on other work, your earnings from this job will not be used to compute your Social Security benefit. Your earnings from this job are subject to Medicare taxes and will count for purposes of the Medicare program. For more information on how you may qualify for Social Security benefits, visit www.ssa.gov.
Job postings are kept open for a minimum of 10 calendar days and may close anytime thereafter at the discretion of the hiring manager.
